Consilium's Managed Services for Amazon Connect provides end-to-end support for your entire CX (customer experience) infrastructure. From the development and management of Amazon Connect Contact Flows, to data visualization and analytics support, we're able to help provide world-class experiences for your customers by harnessing the power of AWS services and Consilium expertise.
Overview
Consilium's Managed Services team provides end-to-end support for your entire Amazon Connect infrastructure.
Support services can include:
- Contact Flows (Voice and Chat/Messaging)
- Queues & Routing Profiles
- Phone Numbers
- Case Management
- Forecasting, Capacity Planning & Scheduling
- Apple Messages for Business
- Data Storage, Visualization & Analytics
- Contact Lens
- Wisdom
- Tasks
- Customer Profiles
- User Management/SSO
- Third-party integrations
Highlights
- 24x7 access to highly-skilled and specialized technical professionals
- Proactive system support and monitoring for improved performance and reduced downtime
- Reduce business costs with controlled and predictable spending
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Email - info@consilium.co | Website -