Sold by: Loupen Tecnologia
Loupen's full-service package for adopting the Freshworks ecosystem on AWS Marketplace — Freshdesk, Freshdesk Omni, Freshchat, and Freshservice: expert consulting, guided implementation, and license management.
Overview
This service relates to the following products publicly listed on AWS Marketplace: Freshdesk, Freshdesk Omni, Freshchat, and Freshservice, all by Freshworks. Loupen offers a complete package for companies adopting any of these products: consulting to gather requirements and design the ideal solution, technical implementation with configuration, data migration, and integrations, plus ongoing management of the Freshworks licensing.
Our team supports the entire adoption cycle, from initial planning through go-live, making sure the solution stays aligned with the customer's support processes and IT operations.
After implementation, Loupen remains available for Tier 1 technical support and continuous adjustments as the operation evolves.
Highlights
- Expert consulting: requirements gathering and custom solution design for Freshdesk, Freshdesk Omni, Freshchat, and Freshservice.
- Full implementation: configuration, data migration, and integrations carried out by Loupen's team.
- Managed licensing: Loupen handles the acquisition and management of your Freshworks licenses.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Tier 1 (N1) technical support provided by Loupen via email (suporte@loupen.com.br ) and WhatsApp (+55 45 3197-9089), during business hours. Scope, timeline, and deliverables for the consulting/implementation project are defined in a customized commercial proposal.
Software associated with this service
By Freshworks Inc.
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
By Freshworks Inc.
Deliver exceptional customer service with Freshworks Freshdesk Omni: an AI-first, omnichannel solution that combines conversational support and ticketing capabilities, ensuring unparalleled experiences.
By Freshworks Inc.
Freshdesk is an advanced ticketing solution that enables businesses to streamline and manage support operations at any scale.
By Freshworks Inc.
Make chat easy for digital customers and delight them with support on channels they love with conversational experiences