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    CIS Hardened Image Level 1 on Red Hat Enterprise Linux 8

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    Deployed on AWS
    AWS Free Tier
    This product has charges associated with the pre-built hardening to the CIS Benchmarks™ and recurring maintenance. The CIS Hardened Images® are hardened in accordance with the associated CIS Benchmarks, an industry best practice for secure configuration. Reduce cost, time, and risk by building your AWS solution with CIS AMIs.
    4.4

    Overview

    The CIS Hardened Image Level 1 on Red Hat Enterprise Linux 8 is a pre-configured image built by the Center for Internet Security (CIS®) for use on Amazon Elastic Compute Cloud (Amazon EC2). It is a pre-configured, security-hardened image that aligns with the robust security recommendations, the CIS Benchmarks, making it easier for organizations to meet regulatory requirements.

    Not only is this image pre-hardened to the CIS Benchmarks guidance, but it is also patched monthly in alignment with the updates from the software vendor.

    Key Benefits

  • Enhanced Security: Mitigates risks like malware, denial of service, and authorization issues by following globally-recognized secure configuration guidance to support your cloud security posture management (CSPM) program.
  • Compliance Readiness: Helps your organization comply with PCI DSS, FedRAMP, DoD Cloud Computing SRG, FISMA, select NIST publications, and more.
  • Faster Deployment: Pre-configured according to CIS Benchmarks, allowing you to deploy secure virtual machine images.
  • Consistency Across Environments: Ensures consistent security configurations across development, testing, and production environments, reducing drift and compatibility risks.
  • Cost Efficiency: Lowers remediation efforts, reduces attack surface, and minimizes business loss from security incidents.
  • Easier Maintenance: Regular updates ensure that your systems are always in line with the latest security standards and software patches.

    This image is hardened against the corresponding Level 1 profile which is intended to be practical and prudent, provide a clear security benefit, and not inhibit the utility of the technology beyond acceptable means. No packages are installed on or removed from this image outside of those already present on the base image or as recommended in alignment with the corresponding CIS Benchmark recommendations.

    To demonstrate conformance to the CIS Red Hat Enterprise Linux 8 Level 1 Benchmark, industry-recognized hardening guidance, each image includes an HTML report from CIS Configuration Assessment Tool (CIS-CAT® Pro). Each CIS Hardened Image contains the following files:

  • Base_CIS-CAT_Report.html - this provides a report of CIS-CAT Pro run against the instance before any change is made by CIS (e.g., software updates, CIS hardening).
  • basevm.txt - this provides a list of the packages resident on the instance prior to any change being made by CIS (e.g., software updates, CIS hardening).
  • CIS-CAT_Report.html - this provides a report of CIS-CAT Pro run against the instance after the corresponding CIS Benchmark was applied to the image.
  • Exceptions.txt - this provides a list of recommendations that are not applied because the configuration of those recommendations may inhibit the use of this image in this CSP, require environment-specific expertise, or hinder the integration of this image with CSP services or extensions.
  • afterhardening.txt - this provides a list of packages resident on the instance after the corresponding CIS Benchmark was applied to the image.

    These reports are located in /home/CIS_Hardened_Reports.

    For customized pricing options or private offers, reach out to us at cloudsecurity@cisecurity.org .

    To learn more or access the corresponding CIS Benchmark, please visit https://www.cisecurity.org/cis-benchmarks  or sign up for a free account on our community platform, CIS WorkBench, https://workbench.cisecurity.org/ .

  • Highlights

    • Hardened according to a Level 1 CIS Benchmark that is developed in a consensus-based process and that is accepted by government, business, industry, and academia.
    • Helps with compliance to PCI DSS, FedRAMP, DoD Cloud Computing SRG, FISMA, select NIST publications, and more.
    • Pre-configured to align with industry best practices that are developed and supported by CIS, this image has hardened account and local policies, firewall configuration, and computer-based and user-based administrative templates.

    Details

    Delivery method

    Delivery option
    64-bit (x86) Amazon Machine Image (AMI)

    Latest version

    Operating system
    Rhel 8

    Deployed on AWS
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    Pricing

    CIS Hardened Image Level 1 on Red Hat Enterprise Linux 8

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    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.
    If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier  for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier  for more details.

    Usage costs (635)

     Info
    • ...
    Dimension
    Cost/hour
    t3.medium
    Recommended
    $0.022
    t2.micro
    $0.02
    t3.micro
    $0.022
    r5b.2xlarge
    $0.026
    r6a.4xlarge
    $0.035
    c5.18xlarge
    $0.06
    r7i.metal-24xl
    $0.06
    c7a.24xlarge
    $0.06
    m5a.large
    $0.022
    m7i.2xlarge
    $0.026

    Vendor refund policy

    Refunds through AWS are not available at this time. You will only be billed for actual time of instance use. As with all CIS security products, our aim is always 100 percent customer/member satisfaction.

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    64-bit (x86) Amazon Machine Image (AMI)

    Amazon Machine Image (AMI)

    An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.

    Version release notes

    Monthly updates

    Additional details

    Usage instructions

    No sensitive information supplied by customers will be stored outside this instance. No data encryption configuration is applicable to this instance. You can encrypt the instance EBS volume per standard EC2 processes. No programmatic system credentials and cryptographic keys are used by this instance. Launch the instance via the AWS Marketplace or EC2 console. Navigate to your Amazon EC2 console and verify that you're in the correct region. Choose instance and select your launched instance. Select the server to display your metadata page and choose the Status checks tab at the bottom of the page to review if your status checks passed or failed. Connect using SSH. Use ec2-user as the username. Immediately apply latest security updates to the instance.

    Support

    Vendor support

    Questions, feedback, and support accessing CIS-developed AMIs is provided by contacting

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Accolades

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    Top
    10
    In Compliance and Auditing, Operating Systems, Security

    Customer reviews

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    Sentiment is AI generated from actual customer reviews on AWS and G2
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    Overview

     Info
    AI generated from product descriptions
    Security Hardening Framework
    Image hardened according to CIS Benchmark Level 1 profile developed through consensus-based process and accepted by government, business, industry, and academia.
    Regulatory Compliance Support
    Supports compliance with PCI DSS, FedRAMP, DoD Cloud Computing SRG, FISMA, and select NIST publications.
    Security Configuration Components
    Includes hardened account and local policies, firewall configuration, and computer-based and user-based administrative templates aligned with industry best practices.
    Patch Management
    Monthly patching in alignment with Red Hat Enterprise Linux 8 software vendor updates to maintain security standards.
    Conformance Assessment and Reporting
    Includes CIS Configuration Assessment Tool reports and package inventory files documenting baseline configuration and post-hardening state.
    FIPS Certification
    FIPS 140-2 certified kernel and cryptographic modules included out of the box with ongoing security updates
    Extended Security Coverage
    Security patches available for over 23,000 open source packages in the Ubuntu Universe repository with 10 years of support through Expanded Security Maintenance
    Compliance Hardening Profiles
    CIS and DISA-STIG hardening profiles accessible through Ubuntu Security Guide tooling for guided compliance configuration
    Cryptographic Module Updates
    FIPS-certified cryptographic components with continuous security updates maintained throughout the support lifecycle
    Long-term Support
    10-year security coverage period for the operating system and included packages
    Operating System Hardening
    Amazon Linux 2 configured with STIG Benchmark High standard for enhanced security posture
    Security Standards Compliance
    Implementation of Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs) for system hardening
    EMR Compatibility
    Tested and compatible with Amazon Elastic MapReduce (EMR) for distributed computing workloads
    Continuous Security Updates
    Access to continuous security updates available through new versions of the image
    Multi-Application Support
    Suitable for deployment across various applications beyond EMR environments

    Contract

     Info
    Standard contract
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4.4
    398 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    66%
    32%
    2%
    0%
    0%
    131 AWS reviews
    |
    267 external reviews
    External reviews are from G2  and PeerSpot .
    Suresh BabuThatikonda

    Security patches have protected critical workloads and automation now simplifies audits

    Reviewed on May 14, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Red Hat Enterprise Linux (RHEL)  is to host applications, and the primary reason is to run web servers and different kinds of applications.

    I run Kubernetes  clusters and different applications such as financial applications on Red Hat Enterprise Linux (RHEL) .

    Other types of workloads I run on Red Hat Enterprise Linux  (RHEL) include Kafka, Vault, Jenkins , and various DevOps tools.

    What is most valuable?

    The best features Red Hat Enterprise Linux  (RHEL) offers include the Satellite server, security patches, and upgrades.

    Satellite Server and the security patches and upgrades have helped my team significantly because we were able to automate the process, and all our audits were able to clear due to Linux patching. It helped tremendously in terms of providing quick fixes, and performing a simple patch and reboot would resolve the issue. Red Hat Enterprise Linux (RHEL) also hosted many services such as keepalived and packages such as OpenLDAP, which are very helpful for our day-to-day operations.

    The various packages it provides are excellent.

    Red Hat Enterprise Linux (RHEL) has positively impacted my organization, especially in terms of security and productivity, as it provides quick fixes for zero-day vulnerabilities, CVEs, and configuration updates.

    We have different vulnerabilities across multiple Red Hat packages, and Red Hat Enterprise Linux (RHEL) has been able to provide quick fixes within 24 hours for zero-day vulnerabilities. For high-critical vulnerabilities, it also provides the CVE score, and based on this score, it delivers the patches, positively impacting our auditing requests to the auditing team.

    What needs improvement?

    Red Hat Enterprise Linux (RHEL) can definitely improve in several ways. One suggestion I would give is to ensure backward compatibility for services whenever transitioning from Red Hat Enterprise Linux (RHEL) 7 to 8, 8 to 9, or 9 to 10, as that would be really helpful for us.

    During upgrades, maintaining backward compatibility is one of the very important improvements needed on the Red Hat Enterprise Linux (RHEL) side.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for around 10 years.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) is really scalable, as I can install it wherever I want and with whatever package I need, and I am able to customize it.

    How are customer service and support?

    Red Hat Enterprise Linux (RHEL) customer support was really good and continues to look good to me.

    Red Hat Enterprise Linux (RHEL) helps solve our pain points, and the knowledge base offered is really helpful. The documentation Red Hat Enterprise Linux (RHEL) provides is very clear, understandable, easy to query, and publicly available. Red Hat support is also very helpful for any issues.

    Which solution did I use previously and why did I switch?

    I have not used any other RHEL system apart from Red Hat Enterprise Linux (RHEL), and it has been really helpful for me over the last 10 years.

    I am not aware of us having used a different solution, but over the last 10 years, we have been using the same Red Hat Enterprise Linux (RHEL) solution.

    How was the initial setup?

    I manage my Red Hat Enterprise Linux (RHEL) systems using SaltStack . Earlier, I used Puppet , but now I am using Ansible . It is perfect, as all these tools are really helpful, and currently with Ansible , it looks good, and I do not see any pain points in deploying Red Hat Enterprise Linux (RHEL) systems.

    I have been involved in Red Hat Enterprise Linux (RHEL) upgrades and migrations, and while not straightforward, they are also not that complex. The complexity depends on how critical the application that needs to be migrated is. I recently migrated from Red Hat Enterprise Linux (RHEL) 7 to 8 and some from 8 to 9, and it really helped significantly, as I participated in those migrations.

    What was our ROI?

    I have seen a return on investment, especially in terms of time saved, as I can quickly roll out patches, which has really helped us.

    What's my experience with pricing, setup cost, and licensing?

    I think the pricing is reasonable and not too high, and the setup cost is also reasonable. Licensing is handled by our enterprise team and is also within the limits. We are in a bundle with IBM, so we receive it for a lower price, which is my understanding.

    Which other solutions did I evaluate?

    I have not evaluated any other options, and I am not searching for new alternatives. I am probably going to containerize our applications and migrate to OpenShift, as I already have an OpenShift license and the migration is in progress. The alternate option would be Red Hat CoreOS, which will replace Red Hat Enterprise Linux (RHEL) or will be replaced by OpenShift.

    What other advice do I have?

    If you are a FinTech company, I would recommend choosing Red Hat Enterprise Linux (RHEL) because it provides security patches very quickly and is really effective in solving issues.

    Red Hat Enterprise Linux (RHEL) is a really good operating system and is very helpful in providing patches and upgrading systems. I gave this review a rating of 9 out of 10.

    Daniel Goossen

    Unified hybrid servers have improved reliability, compliance reporting, and identity access control

    Reviewed on May 13, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use cases for Red Hat Enterprise Linux (RHEL)  are primarily for our production servers where we run our ERP on RHEL , and some of our developers are using RHEL as delivered through Horizon as a VDI  for their development. I also use it personally.

    What is most valuable?

    Red Hat Enterprise Linux  (RHEL) helps me solve pain points such as stability and multi-user access, making it easier to apply user permissions. The integrations with other environments are excellent.

    Red Hat Enterprise Linux  (RHEL) supports my hybrid cloud strategy by providing the ability to do a common build across everything, and while it is outside of Red Hat Enterprise Linux (RHEL), using Ansible  makes the uniformity between all of the systems on-premises and in the cloud much easier compared to Windows.

    In the implementation of the Zero Trust model, Red Hat Enterprise Linux (RHEL) plays a crucial role as we run a lot of CyberArk, and all of the brokers and the PSM servers are running on Red Hat Enterprise Linux (RHEL), making it our infrastructure for identity and access management (IAM ).

    In managing regulatory compliance, Red Hat Enterprise Linux (RHEL) plays a vital role as audit is always asking for a sudoers list from our Red Hat Enterprise Linux (RHEL) servers, and my ability to collect the data easily and then deliver it to the audit department is valuable.

    Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk primarily from a stability standpoint as we have fewer issues with those servers. The redundancy and the ability to run some backup software across the Red Hat Enterprise Linux (RHEL) platforms are also beneficial.

    What needs improvement?

    We actually do not use any of the features such as Identity Management , Lightspeed, or Satellite in Red Hat Enterprise Linux (RHEL); instead, we are using Ansible . However, in discussions with some of the business people, we are looking at implementing Satellite.

    While the features are great, making the documentation easier to navigate would be phenomenal.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for five years.

    What do I think about the stability of the solution?

    I rate the stability and reliability of Red Hat Enterprise Linux (RHEL) a ten out of ten; I have not experienced any downtime, crashes, or performance issues.

    What do I think about the scalability of the solution?

    For scalability, I also rate it ten out of ten; it is easy to scale out with no complaints.

    How are customer service and support?

    I evaluate the customer service and technical support of Red Hat Enterprise Linux (RHEL) as great; I have had to open tickets and received prompt responses with no unnecessary delays. The information I need to get it fixed when I need it has been excellent.

    From one to ten, I rate the customer service and technical support a ten.

    Which solution did I use previously and why did I switch?

    Prior to adopting Red Hat Enterprise Linux (RHEL), I was using open-source Linux and Windows.

    How was the initial setup?

    My experience deploying Red Hat Enterprise Linux (RHEL) is very straightforward; I have not run into any problems, and it is simple and very straightforward.

    What was our ROI?

    I have seen a return on investment with Red Hat Enterprise Linux (RHEL) particularly in terms of minimizing downtime by moving some of our older systems running on open-source versions of Linux over to Red Hat Enterprise Linux (RHEL). This shift has allowed us to get support and limit our downtime, which is crucial in our manufacturing sector where if the plant is down, they do not make money.

    What's my experience with pricing, setup cost, and licensing?

    The pricing, setup cost, and licensing have been fair; I think it offers a good value, and I do not feel it is overpriced. You pay for what you get.

    Which other solutions did I evaluate?

    While using Red Hat Enterprise Linux (RHEL), we looked at other solutions such as Ubuntu  and SUSE, but there was no match.

    What other advice do I have?

    We do not have any AI workloads.

    I have not used Lightspeed either.

    The knowledge base offered by Red Hat Enterprise Linux (RHEL) has pretty good documentation, although it can sometimes be hard to find and navigate.

    Overall, I would give Red Hat Enterprise Linux (RHEL) a ten and my advice to other companies considering it is to implement it. Move forward and implement it because the support, community, software, and product are phenomenal. I rate this review a ten out of ten.

    Sathish Rajan

    Secure operations have improved while automated management now simplifies daily administration

    Reviewed on May 13, 2026
    Review provided by PeerSpot

    What is our primary use case?

    Red Hat Enterprise Linux (RHEL)  serves as the base operating system where all applications run. It is the platform I manage, and all applications run on top of Red Hat Enterprise Linux (RHEL) . I run IBM FileNet  on top of Red Hat Enterprise Linux  (RHEL).

    What is most valuable?

    Red Hat Enterprise Linux  (RHEL) offers excellent security, reliability, and stable security as a secured operating system. Security features have helped my organization because Red Hat Enterprise Linux (RHEL) is already a locked down version of enterprise Linux distributions and is managed by Red Hat, with timely release of vulnerability fixes and patches that give a lot of security and peace of mind for enterprises.

    Red Hat Enterprise Linux (RHEL) has positively impacted my organization by ensuring that timely release of vulnerability fixes and patches keeps the system secure. All the latest versions and new features with Red Hat Enterprise Linux (RHEL) as an image and with AI capabilities add more value for enterprises using Red Hat Enterprise Linux (RHEL).

    A specific outcome showing how Red Hat Enterprise Linux (RHEL) has benefited my organization is improved security, and I am not aware of any downtime. Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk, as I have not heard of any server reboot or crash throughout my career when it comes to Red Hat Enterprise Linux (RHEL), which speaks to its reliability.

    SELinux is the most important security feature in Red Hat Enterprise Linux (RHEL), as it is the most security-oriented feature. Red Hat Enterprise Linux (RHEL) helps me solve pain points such as management of servers with Ansible  automation, security capabilities, and timely release of vulnerabilities and security fixes, which combined create great value for enterprises.

    What needs improvement?

    An AI assistant specifically for Red Hat Enterprise Linux (RHEL) 10 or the latest version of Red Hat Enterprise, such as an AI-assisted tool to get assistance on commands and syntax, would be beneficial.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for almost 17 years.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux (RHEL) is stable.

    What do I think about the scalability of the solution?

    I have not seen any issues with the scalability of Red Hat Enterprise Linux (RHEL); it is good or great.

    How are customer service and support?

    Customer support for Red Hat Enterprise Linux (RHEL) is great.

    Which solution did I use previously and why did I switch?

    I have only used Red Hat Enterprise Linux (RHEL) and did not previously use a different solution.

    What was our ROI?

    I have not seen a return on investment, and I do not have that level of management information since I am an individual contributor.

    What other advice do I have?

    All recent capabilities introduced in Red Hat Enterprise Linux (RHEL) 10, including the AI inference server, are already great. I use Ansible  for the management of servers and patching, and I find that management experience quite satisfying. I have not used much of the knowledge base offered by Red Hat Enterprise Linux (RHEL), and I have not used much of the documentation recently, so I cannot speak to that with certainty. I would recommend making use of Ansible automation with Red Hat Enterprise Linux (RHEL) and automating as much as possible. I rate this review a 9.

    Carson Mills

    Years of reliable server hosting have supported secure proxies and critical database operations

    Reviewed on May 13, 2026
    Review provided by PeerSpot

    What is our primary use case?

    Red Hat Enterprise Linux (RHEL)  is used to provide servers to our users. A specific example of a service provided using Red Hat Enterprise Linux (RHEL)  is Apache reverse proxy servers.

    In addition to providing Apache reverse proxy servers, we also manage a database server on Red Hat Enterprise Linux  (RHEL).

    What is most valuable?

    I have been using Red Hat Enterprise Linux  (RHEL) for 10 years. Red Hat Enterprise Linux (RHEL) is used to provide servers to our users. A specific example of a service provided using Red Hat Enterprise Linux (RHEL) is Apache reverse proxy servers.

    In addition to providing Apache reverse proxy servers, we also manage a database server on Red Hat Enterprise Linux (RHEL).

    For how long have I used the solution?

    I have been working in my current field for 10 years.

    What other advice do I have?

    I advise others looking into using Red Hat Enterprise Linux (RHEL) to ensure you utilize the learning and training provided by Red Hat to get the most use out of it. I found that going through some of the certification process helped me familiarize myself with the features of the product.

    Renzo Vásquez

    Reliable platform has supported critical services and now needs stronger AI-driven management

    Reviewed on May 13, 2026
    Review provided by PeerSpot

    What is our primary use case?

    Our main use cases for Red Hat Enterprise Linux (RHEL)  include managing systems for many customers whose systems are hosted on RHEL , as we have different kinds of verticals such as ports, hospitals, and critical services managed with RHEL.

    Red Hat Enterprise Linux  (RHEL) supports our hybrid cloud strategy through a huge partnership; we also have our own public cloud and still use RHEL servers.

    What is most valuable?

    Red Hat Enterprise Linux  (RHEL) helps us solve pain points by providing a really strong engineer team. Sometimes we need to pass the first level quickly because we also have really deep knowledge and really strong engineering teams. These things could perhaps be enhanced or improved, but with each major problem, we trust them and maintain a really good partnership, so we go to the market together.

    What I like the most about Red Hat Enterprise Linux (RHEL) is that it is a reliable system. Regarding the features, I cannot exactly point out something specific, but we have also used many products, including Red Hat Satellite ; it is a reliable system.

    The features of Red Hat Enterprise Linux (RHEL) benefit my company by being really important when we are working on critical services, as we are not alone when talking with customers; we collaborate with those who create the product, which gives us a lot of confidence and allows us to offer more professional services.

    The features in Red Hat Enterprise Linux (RHEL) that we use to navigate our security risks include using Satellite. We leverage Satellite by allowing us to download all the official packages to keep our platform updated, and with Ansible , we manage all the patching setup.

    What needs improvement?

    In terms of how Red Hat Enterprise Linux (RHEL) can be improved, I think the next release should focus on enhancing AI capabilities, which will help us in managing systems and could lead to more autonomous systems.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for sixteen years.

    What do I think about the stability of the solution?

    We have experienced some downtime, crashes, or performance issues with Red Hat Enterprise Linux (RHEL), especially now with AI and many vulnerabilities that appear. We struggle with those issues, but whenever we raise a case to the maximum level, we immediately get a solution or they work on it.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) scales really well with the growing needs of our company; when we need a Linux solution, it is really easy, and we do not face any significant difficulties.

    How are customer service and support?

    The knowledge base offered by Red Hat Enterprise Linux (RHEL) is really huge; I think that AI will become available there really soon, making it much easier to get information. Even now, there is a kind of AI integration, but it is not mature; that is why we directly try to contact the engineer team, as the knowledge base is good for learning or investigating, but in critical situations we do not have time to search deeply in that knowledge base.

    The capabilities that assist with this include engineer support; each time we have a bug or something similar, they provide us with a workaround or something comparable.

    I think we have a really good pricing model for Red Hat Enterprise Linux (RHEL) as a cloud-certified service provider, so we should maintain this partnership and relation with the pricing model.

    Which solution did I use previously and why did I switch?

    Before adopting Red Hat Enterprise Linux (RHEL), we had different flavors of Linux; our whole farm is not only Red Hat Enterprise Linux (RHEL). However, if we can suggest to customers, we definitely go with Red Hat Enterprise Linux (RHEL), but we also have other Linux flavors, even a Unix one too.

    How was the initial setup?

    The experience of deploying Red Hat Enterprise Linux (RHEL) is straightforward; we deploy it as a base image and then customize it with Ansible . We get the image from your store and install it, depending on which use case we have for that server.

    What about the implementation team?

    Regarding major version upgrades with Red Hat Enterprise Linux (RHEL) and Ansible Automation Platform, we generally do minor upgrades, and then start from scratch with the new Red Hat Enterprise Linux (RHEL) release because we feel much more confident in that way; we also try to do live patching, but it is not suitable for all use cases, especially for some applications.

    What was our ROI?

    From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is that we achieve our SLAs, which is really cool as there are no penalties with customers.

    What's my experience with pricing, setup cost, and licensing?

    Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk for my company.

    Which other solutions did I evaluate?

    Pros and cons of those other Linux distributions compared to Red Hat Enterprise Linux (RHEL) include support; you have really good engineer support when reaching that engineer team. I think you should maintain that; with customers, it is essential to connect directly with those who have a certain level of technology knowledge to avoid unnecessary back and forth.

    The business value of Red Hat Enterprise Linux (RHEL) compares quite similarly to the other Linux distributions we use; so for me, there is not a huge difference in that regard.

    What other advice do I have?

    Red Hat Enterprise Linux (RHEL) is a really enterprise solution and an enterprise operating system. If you also see in the summit how many customers trust this operating system and how many in the industry, including critical services such as health and flights, you will understand its value; so why not use it? I give Red Hat Enterprise Linux (RHEL) a rating of seven out of ten.

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