Sold by: SupporterHub Pty Ltd
Web-based SaaS for charities to manage supporters, fundraising, communications, events, payments, memberships, reporting, and engagement workflows.
Overview
SupporterHub is a web-based SaaS CRM and fundraising platform for charities and nonprofit organizations.
It brings supporter, donor, volunteer, and member information together with fundraising and engagement workflows.
Manage profiles, interaction histories, receipts, imports, custom fields, behavior flags, and audience segments. Coordinate tasks, reminders, opportunities, email, SMS, donations, appeals, and recurring giving. Run events, ticketing, peer-to-peer campaigns, raffles, auctions, memberships, eCommerce, payments, and supporter portal experiences. Use reporting and BI Lite with AI-assisted insights; eligible plans may include BI Advanced licenses. Connect supported accounting workflows with Xero. Service availability, PCI DSS compliance, and uptime information are seller claims and remain subject to the seller's applicable terms. AWS regions, hosting architecture, data residency, Marketplace fulfillment, and entitlement processes require confirmation before publication.
Highlights
- Unify donor, supporter, volunteer, and member records to give teams a consolidated engagement history.
- Coordinate fundraising, communications, events, payments, tasks, and recurring giving from one web-based SaaS platform.
- Support diverse campaigns with appeals, ticketing, peer-to-peer fundraising, raffles, auctions, and memberships.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Standard Fundraiser | Ideal for smaller charities and nonprofits seeking an affordable, all in one CRM and fundraising solution. Includes 4 users, unlimited supporter records, donation and fundraising tools, email marketing for up to 2,500 contacts and AI-powered fundraising insights. | $149.00 |
Advanced Fundraiser | Designed for growing nonprofits looking to expand fundraising and supporter engagement. Includes 10 users, unlimited supporter records, email marketing for up to 5,000 contacts, AI-powered fundraising insights and reduced fundraising platform fees. | $299.00 |
Premium Fundraiser | Built for established charities seeking advanced fundraising capabilities and data-driven insights. Includes 10 users, email marketing for up to 10,000 contacts, advanced AI-powered Business Intelligence, lower fundraising fees and quarterly fundraising coaching. | $499.00 |
Total Fundraiser | Our most comprehensive solution for larger nonprofits with extensive fundraising operations. Includes 20 users, email marketing for up to 20,000 contacts, advanced AI-powered Business Intelligence, zero SupporterHub fundraising platform fees and monthly fundraising coaching. | $1,499.00 |
Lite Onboarding | Our Lite onboarding is the perfect package for those that need a little help in getting pointed in the right direction and navigating some of the more technical steps. You will have access to a 4 x weekly onboarding meetings with our onboarding manager and dedicated training session to help get you set up and going asap. | $1,500.00 |
STANDARD ONBOARDING | The premium onboarding package is the best option for those who are time and resource poor and want to get up and running as fast as possible. With a dedicated onboarding team, we offer one on one meetings with our experts, data consultation and data import up to 10,000 records on your behalf, full set up of your first three fundraising pages, 2 x dedicated training sessions, as well as dedicated monthly meetings for the first 6 months. You can save days of work with our standard onboarding package. | $4,500.00 |
Dimensions summary
You choose from four subscription tiers plus two optional onboarding packages. The subscription tiers—Standard, Advanced, Premium, and Total Fundraiser—scale by included user count, email marketing contact limits, AI-powered insight levels, and reduced fundraising platform fees. Higher tiers add more users, larger contact allowances, and more frequent coaching. Each tier is billed per the contract terms shown in the table. The two onboarding options, Lite Onboarding and Standard Onboarding, are separate setup packages that differ by level of hands-on help, such as meetings, data import, and page setup assistance.
Top-of-mind questions for buyers
A user is one staff login seat in the platform. Standard Fundraiser includes 4 users, Advanced and Premium each include 10 users, and Total Fundraiser includes 20 users. The included user count is set by the tier you choose, not billed individually on top.
The subscription tiers and onboarding packages bill separately. You choose one subscription tier for ongoing platform access and supporter management. Lite Onboarding or Standard Onboarding is a one-time setup package added on top, providing hands-on help like meetings, data import, and fundraising page setup.
Each tier reduces the fees charged on fundraising activity. Advanced Fundraiser and Premium Fundraiser apply lower fundraising platform fees than Standard. Total Fundraiser applies zero SupporterHub fundraising platform fees. The fee reduction is tied to the tier you select, not billed as a separate line.
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Vendor refund policy
SupporterHub will investigate any valid billing dispute. Our service usage records will be considered accurate unless the Customer provides reasonable evidence otherwise. If an amount is found or agreed to have been incorrectly invoiced, SupporterHub will refund it within 30 days. If the dispute remains unresolved, the Customer may follow the dispute resolution process outlined in the agreement.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email: support@supporterhub.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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