Call Center Modernization with Generative AI on AWS

Looking to raise the bar on your Call Center operations? Generative AI transforms call centers by getting agents to the correct information faster, summarizing previous calls, providing critical context for customer questions, and sweeping your knowledgebases for answers to help resolve the issue. Combining these AI capabilities with AWS services such as Amazon Lex and Amazon Connect will streamline interactions and ensure precise, consistent, and rapid customer service.

**Our Process: **

We’ll conduct a 1-hour consultation run by a generative AI specialist to discuss your current infrastructure and business objectives. As part of this, we work backward with you to understand your use case and what you hope to achieve, and then we outline an AWS infrastructure with Generative AI best practices using established tools.