Sold by: Sprinklr
Deployed on AWS
With 31 products across 4 robust product suites and the only unified customer experience management (Unified-CXM) platform, Sprinklr helps the world's biggest companies make customers happier - with the most advanced proprietary AI engine built for enterprise across 30+ digital & social channels.
4.3
Overview
The only Unified-CXM platform powered by industry-leading AI.
As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr's industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world's top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.
Sprinklr Modern Care is the only digital-first solution powered by a Unified-CXM platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Sprinklr Modern Research is how leading brands become customer-centric -- by interpreting customer data at scale, identifying opportunities, and building smarter strategies.
With Sprinklr Modern Sales & Engagement, you can deliver a positive experience that's true to your brand -- no matter where your customers are digitally -- from a single, unified platform.
74% of consumers follow brands on social media. Sprinklr Modern Marketing & Advertising makes it easy to use these channels to build relationships -- and track your ROI every step of the way.
Please contact Aaron.VanWart@sprinklr.com to be connected with a product specialist for a demo and pricing details. Sprinklr utilizes AWS Private Offers to extend deal terms once agreed upon.
Highlights
- The way the world communicates has changed. The rise of modern digital and social channels has transformed the customer journey -- creating a more interactive, immediate, and personalized path.
- Customer data has grown exponentially. Traditional systems can't keep up. 2.5 quintillion bytes of unstructured consumer data are created each day on channels that brands don't own. Point solutions can't support seamless customer experiences.
- Customers are now connected. And their expectations have changed. Consumers now expect a brand experience that flows seamlessly from one channel to the next. One that understands their connections, and delivers instant, personalized attention.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Unified CXM Platform | Starting at $15k USD. Please contact your representative for pricing. | $15,000.00 |
Dimension | Cost/unit |
|---|---|
For additional mid contract seats. Please contact your representative. | $3,600.00 |
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Technical Support available 24x7x365 leveraging Sprinklr Modern Care channels. Platinum support is also available: Reach your goals faster with 24/7 priority support, one-on-one coaching and proactive expert guidance to realize the value from your Sprinklr Unified Front Office Platform. support@sprinklr.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Kavita S.
Accurate, Reliable Customer Management with Impressive New AI Features
Reviewed on May 26, 2026
Review provided by G2
What do you like best about the product?
Sprinklr has been managing our customer base for a long time, and the best thing I like about it is its accuracy. It has never given us a bad experience. Even its new AI features are really good, and they also audit our customer interactions.
What do you dislike about the product?
The only thing I don’t like about Sprinklr is its multi-level login system. I wish it would let us use it on multiple devices instead of being limited to just one.
What problems is the product solving and how is that benefiting you?
Its solving our customer base, customer interaction and as mentioned previously with the addition of new AI features it manages our audits as well
Gaurav K.
Sprinklr Adds Real CRM Value with Strong New AI Features
Reviewed on May 21, 2026
Review provided by G2
What do you like best about the product?
Sprinklr has been playing an important role in our CRM function. It has added real value by helping us build a more customer-centric operation, and the newly added AI features are also very good. They even allow us to create new dispositions.
What do you dislike about the product?
It should offer multiple login options as well, so it’s more efficient to use.
What problems is the product solving and how is that benefiting you?
It’s helping us manage our CRM relationships and handle audit checksheets more smoothly, especially with the newly integrated AI features.
Abhishek P.
Basic, Intuitive UI with Features Right Where You Need Them
Reviewed on May 15, 2026
Review provided by G2
What do you like best about the product?
The product UI is very basic and easy to understand. All the services and features are placed in the right spots, so you don’t have to go searching around or jump between different sections to find what you need.
What do you dislike about the product?
The only thing I dislike about Sprinklr is its multi-login system. It should allow us to log in from multiple accounts.
What problems is the product solving and how is that benefiting you?
Currently, it’s helping us manage our customer ticket system and even supports our quality parameters.
Gurdeep S.
AI Automation and Built-In Quality Checks That Strengthen Customer Reviews
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
Its newly created AI automation and the new inbuilt quality check sheet are a great addition.
Additionally It helps us to create proper customer base and effective review system
Additionally It helps us to create proper customer base and effective review system
What do you dislike about the product?
You can only log in once, and that’s the only drawback it has. Multiple login should be allowed
What problems is the product solving and how is that benefiting you?
I use it to manage customer tickets and queries, maintain the customer base, and handle the quality check sheet.
Aldo S.
Sprinklr have greatly enhanced our social campaign performance and ROI.
Reviewed on Apr 07, 2026
Review provided by G2
What do you like best about the product?
Sprinklr is indeed a great solution in harmonizing customer experiences on many channels. We are fond of its powerful social listening tools that enable us to monitor brand mentions and sentiment in real-time and get instant information. Its inbuilt social publishing and social interaction tools imply that we can operate all our social media campaigns through a single dashboard, which will schedule our content and efficiently respond to customers. The customer service interactions are also automated, which directs inquiries to the appropriate team immediately.
What do you dislike about the product?
The primary weakness of Sprinklr is that it is too complex which may introduce a high learning curve to new users. There is too much functionality in the platform that the user interface may occasionally become overwhelming and rather cluttered, and locating specific settings becomes difficult in a short amount of time. The cost structure is also at the higher end which may be an obstacle to smaller organizations wishing to get the full range of capabilities it offers.
What problems is the product solving and how is that benefiting you?
Sprinklr has entirely changed our former disjointed customer engagement strategy. Previously, marketing, care, and analytics teams had different and unlinked tools, which resulted in inconsistent messaging and slow reactions. Today, customer interactions are centralized and all are through Sprinklr. This has significantly enhanced our speed of response, brand voice uniformity and given us a holistic customer overview, which increased satisfaction and efficiency in operations.