Sold by: Sprinklr
Deployed on AWS
With 31 products across 4 robust product suites and the only unified customer experience management (Unified-CXM) platform, Sprinklr helps the world's biggest companies make customers happier - with the most advanced proprietary AI engine built for enterprise across 30+ digital & social channels.
4.3
Overview
The only Unified-CXM platform powered by industry-leading AI.
As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr's industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world's top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.
Sprinklr Modern Care is the only digital-first solution powered by a Unified-CXM platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Sprinklr Modern Research is how leading brands become customer-centric -- by interpreting customer data at scale, identifying opportunities, and building smarter strategies.
With Sprinklr Modern Sales & Engagement, you can deliver a positive experience that's true to your brand -- no matter where your customers are digitally -- from a single, unified platform.
74% of consumers follow brands on social media. Sprinklr Modern Marketing & Advertising makes it easy to use these channels to build relationships -- and track your ROI every step of the way.
Please contact Aaron.VanWart@sprinklr.com to be connected with a product specialist for a demo and pricing details. Sprinklr utilizes AWS Private Offers to extend deal terms once agreed upon.
Highlights
- The way the world communicates has changed. The rise of modern digital and social channels has transformed the customer journey -- creating a more interactive, immediate, and personalized path.
- Customer data has grown exponentially. Traditional systems can't keep up. 2.5 quintillion bytes of unstructured consumer data are created each day on channels that brands don't own. Point solutions can't support seamless customer experiences.
- Customers are now connected. And their expectations have changed. Consumers now expect a brand experience that flows seamlessly from one channel to the next. One that understands their connections, and delivers instant, personalized attention.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Unified CXM Platform | Starting at $15k USD. Please contact your representative for pricing. | $15,000.00 |
Dimension | Cost/unit |
|---|---|
For additional mid contract seats. Please contact your representative. | $3,600.00 |
Vendor refund policy
Refer to EULA
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Technical Support available 24x7x365 leveraging Sprinklr Modern Care channels. Platinum support is also available: Reach your goals faster with 24/7 priority support, one-on-one coaching and proactive expert guidance to realize the value from your Sprinklr Unified Front Office Platform. support@sprinklr.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Banking
Real-Time Customer Chat Made Easy with Sprinklr
Reviewed on Feb 04, 2026
Review provided by G2
What do you like best about the product?
Sprinklr makes it incredibly easy to chat with customers in real time, quickly understand the issue, and escalate it to the right contact.
What do you dislike about the product?
Sometimes Sprinklr AI can spit out incorrect information.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us communicate with our customers more easily and find the right resolution. It’s also great for taking a deeper dive into insights and for social listening.
Takara O.
Decent Capabilities but Setup and Support Need Improvement
Reviewed on Feb 04, 2026
Review provided by G2
What do you like best about the product?
I like that Sprinklr Service offers consolidation and measurement in one tool. I also appreciate the ability to measure teams' work, which is really valuable.
What do you dislike about the product?
I don't like the response time to issues, as it requires multiple follow-ups with the team. Also, the initial setup of Sprinklr Service was challenging.
What problems is the product solving and how is that benefiting you?
I use Sprinklr Service for managing guest relations inquiries and appreciate its consolidation and measurement capabilities in one tool. It allows me to measure my team's work effectively.
Rogerio M.
Streamlines Social Media Management with Ease
Reviewed on Jan 26, 2026
Review provided by G2
What do you like best about the product?
I like the agenda and the feedback process. The initial setup of Sprinklr Service was very simple and intuitive.
What do you dislike about the product?
Too many authorizations are necessary in some cases, and this makes the process not so fast.
What problems is the product solving and how is that benefiting you?
I use Sprinklr Service to keep updated on social media interactions and activities. It makes our process faster and more accurate.
Gessica C.
Streamlined Client Engagement Across Social Media
Reviewed on Jan 22, 2026
Review provided by G2
What do you like best about the product?
I like how Sprinklr Service lets me engage directly with clients across all social media platforms and helps me manage my agents in one place. I find it really useful that all the information I need is gathered in one place, making it easy to tag and get detailed info from client's conversations. The filters are great because they help reduce spam and noise, allowing the team to focus where it's needed. It also simplifies sharing information and engaging quickly on all social channels. Plus, Sprinklr Service helps me understand my clients better, which is crucial for improving my strategy and content.
What do you dislike about the product?
The care console and chatbot could be more user-friendly.
What problems is the product solving and how is that benefiting you?
I engage directly with clients on all social media and manage agents in one place. It helps share info, engage and respond quickly, filters spam, and redirects focus. I understand clients better and improve my strategy and content.
Mohamed I.
Omnichannel Powerful for Customer Service with Sprinklr
Reviewed on Jan 15, 2026
Review provided by G2
What do you like best about the product?
What I like best about Sprinklr Service is unified platform for customer service across all digital channels. It gives agents and supervisors a 360° view of the customer, combines AI-driven insights with real-time engagement, and makes it easier to deliver consistent, personalized support at scale. and the easiness of use
What do you dislike about the product?
some workflows require multiple steps to complete simple tasks, and performance can occasionally be slow when handling large volumes of data. and some times it needs the MS involvement.
What problems is the product solving and how is that benefiting you?
the problems of managing customer service across many digital channels by bringing everything into one unified platform. Instead of switching between tools, it centralizes conversations, customer history, and performance data in a single view.
This benefits me by saving time, improving agent efficiency, and enabling faster, more consistent responses.
This benefits me by saving time, improving agent efficiency, and enabling faster, more consistent responses.