Sold by: Sprinklr
Deployed on AWS
With 31 products across 4 robust product suites and the only unified customer experience management (Unified-CXM) platform, Sprinklr helps the world's biggest companies make customers happier - with the most advanced proprietary AI engine built for enterprise across 30+ digital & social channels.
4.3
Overview
The only Unified-CXM platform powered by industry-leading AI.
As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr's industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world's top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.
Sprinklr Modern Care is the only digital-first solution powered by a Unified-CXM platform, helping you engage with customers earlier across 30+ channels and scale service with a human touch.
Sprinklr Modern Research is how leading brands become customer-centric -- by interpreting customer data at scale, identifying opportunities, and building smarter strategies.
With Sprinklr Modern Sales & Engagement, you can deliver a positive experience that's true to your brand -- no matter where your customers are digitally -- from a single, unified platform.
74% of consumers follow brands on social media. Sprinklr Modern Marketing & Advertising makes it easy to use these channels to build relationships -- and track your ROI every step of the way.
Please contact Aaron.VanWart@sprinklr.com to be connected with a product specialist for a demo and pricing details. Sprinklr utilizes AWS Private Offers to extend deal terms once agreed upon.
Highlights
- The way the world communicates has changed. The rise of modern digital and social channels has transformed the customer journey -- creating a more interactive, immediate, and personalized path.
- Customer data has grown exponentially. Traditional systems can't keep up. 2.5 quintillion bytes of unstructured consumer data are created each day on channels that brands don't own. Point solutions can't support seamless customer experiences.
- Customers are now connected. And their expectations have changed. Consumers now expect a brand experience that flows seamlessly from one channel to the next. One that understands their connections, and delivers instant, personalized attention.
Details
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Delivery method
Deployed on AWS
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Unified CXM Platform | Starting at $15k USD. Please contact your representative for pricing. | $15,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
For additional mid contract seats. Please contact your representative. | $3,600.00 |
Dimensions summary
You buy this platform through a contract with two pricing dimensions. The Unified CXM Platform dimension is your main purchase, priced per unit and starting at a set minimum. Actual pricing is not fixed here; you contact a Sprinklr representative to confirm your quote. The second dimension covers extra seats added partway through your contract term. You use it to expand user access without waiting for renewal, again by contacting your representative. Both dimensions are quoted rather than self-service, so final costs depend on your agreed scope and seat count.
Top-of-mind questions for buyers
The marketplace table does not define a fixed unit count for this dimension. It is quoted per your agreed scope, starting at a set minimum. Contact your Sprinklr representative to confirm what your unit covers, including included seats, channels, and modules for your deployment.
The two dimensions bill separately. Your Unified CXM Platform purchase sets your base contract. The mid-contract seats dimension adds user access partway through the term without waiting for renewal. Both require a quote from your representative, so combined cost depends on your base scope plus added seats.
The platform offers standard out-of-the-box connectors for many external tools and lets you build custom integrations through REST APIs. The marketplace table does not itemize integration pricing separately. Confirm which connectors your quote includes with your Sprinklr representative.
www.sprinklr.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Technical Support available 24x7x365 leveraging Sprinklr Modern Care channels. Platinum support is also available: Reach your goals faster with 24/7 priority support, one-on-one coaching and proactive expert guidance to realize the value from your Sprinklr Unified Front Office Platform. support@sprinklr.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Maiya P.
Top-Tier Listening Capabilities That Deliver Data Fast
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
The listening capabilities are top tier. I’m able to collect data for my leadership in no time at all.
What do you dislike about the product?
I think the AI capabilities could be enhanced for some of our listening dashboards. Right now, weeding out information that isn’t helpful often becomes a manual job, and it feels harder to do that effectively when you’re relying on AI.
What problems is the product solving and how is that benefiting you?
It solves the challenge of listening to conversations across multiple channels. We’ve set up automations for specific users, which has helped speed up our reporting time.
Sharif H.
Best way to CX excellence
Reviewed on Oct 28, 2026
Review provided by G2
What do you like best about the product?
Having listening reports and community management.
What do you dislike about the product?
There’s nothing much to say other than it’s marvelous. Keep it up!
What problems is the product solving and how is that benefiting you?
CX and tracking insights.
Hugues P.
Great Features, Complex to Setup
Reviewed on Oct 22, 2026
Review provided by G2
What do you like best about the product?
We really like the range of Customer support services that Sprinklr provides, and the fact that they quickly develop and adapt to new social media networks as they arise. We also like the reporting aspects and the depth of the tool.
What do you dislike about the product?
It's complex and lengthy to set up and configure. It requires the help of managed services, making it quite complex. Maybe Sprinklr could provide more training or make the tool more intuitive.
What problems is the product solving and how is that benefiting you?
We use Sprinklr Social for timely customer support on social media, helping us manage hundreds of inquiries daily and identify trends on emerging issues related to our product.
Entertainment
An effective tool for tracking conversations and generating meaningful insights.
Reviewed on Oct 21, 2026
Review provided by G2
What do you like best about the product?
What I like best about Sprinklr Service is its ability to centralize large volumes of data and transform them into actionable insights. The platform offers powerful listening capabilities, customizable dashboards, and robust reporting tools that make monitoring conversations, tracking trends, and analyzing audience sentiment much more efficient.
What do you dislike about the product?
While Sprinklr offers powerful capabilities, the platform can sometimes feel complex for new users due to the wide range of features available. Certain workflows, such as query building and dashboard customization, have a learning curve and may require additional training to fully leverage the platform’s potential.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps solve the challenge of monitoring and analyzing large volumes of online conversations across multiple platforms in one place. It allows me to efficiently track brand mentions, identify emerging trends, measure audience sentiment, and create data-driven reports. This saves time, improves the quality of insights, and supports more informed decision-making.
N F.
Strong multi channel customer service platform
Reviewed on Oct 20, 2026
Review provided by G2
What do you like best about the product?
I find that it is a strong tool that brings voice, email, chat, messaging and socials into a single agent workplace so that our team sees full customer history into one place
What do you dislike about the product?
It is highly configurable but getting the most out of it requires significant uplift effort in design , and setup and training.
What problems is the product solving and how is that benefiting you?
it consolidates our customer contact channels into one platform, and gives a consistent view of each customer interaction.