Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Real-Time Customer Chat Made Easy with Sprinklr
What do you like best about the product?
Sprinklr makes it incredibly easy to chat with customers in real time, quickly understand the issue, and escalate it to the right contact.
What do you dislike about the product?
Sometimes Sprinklr AI can spit out incorrect information.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us communicate with our customers more easily and find the right resolution. It’s also great for taking a deeper dive into insights and for social listening.
Decent Capabilities but Setup and Support Need Improvement
What do you like best about the product?
I like that Sprinklr Service offers consolidation and measurement in one tool. I also appreciate the ability to measure teams' work, which is really valuable.
What do you dislike about the product?
I don't like the response time to issues, as it requires multiple follow-ups with the team. Also, the initial setup of Sprinklr Service was challenging.
What problems is the product solving and how is that benefiting you?
I use Sprinklr Service for managing guest relations inquiries and appreciate its consolidation and measurement capabilities in one tool. It allows me to measure my team's work effectively.
Streamlines Social Media Management with Ease
What do you like best about the product?
I like the agenda and the feedback process. The initial setup of Sprinklr Service was very simple and intuitive.
What do you dislike about the product?
Too many authorizations are necessary in some cases, and this makes the process not so fast.
What problems is the product solving and how is that benefiting you?
I use Sprinklr Service to keep updated on social media interactions and activities. It makes our process faster and more accurate.
Streamlined Client Engagement Across Social Media
What do you like best about the product?
I like how Sprinklr Service lets me engage directly with clients across all social media platforms and helps me manage my agents in one place. I find it really useful that all the information I need is gathered in one place, making it easy to tag and get detailed info from client's conversations. The filters are great because they help reduce spam and noise, allowing the team to focus where it's needed. It also simplifies sharing information and engaging quickly on all social channels. Plus, Sprinklr Service helps me understand my clients better, which is crucial for improving my strategy and content.
What do you dislike about the product?
The care console and chatbot could be more user-friendly.
What problems is the product solving and how is that benefiting you?
I engage directly with clients on all social media and manage agents in one place. It helps share info, engage and respond quickly, filters spam, and redirects focus. I understand clients better and improve my strategy and content.
Omnichannel Powerful for Customer Service with Sprinklr
What do you like best about the product?
What I like best about Sprinklr Service is unified platform for customer service across all digital channels. It gives agents and supervisors a 360° view of the customer, combines AI-driven insights with real-time engagement, and makes it easier to deliver consistent, personalized support at scale. and the easiness of use
What do you dislike about the product?
some workflows require multiple steps to complete simple tasks, and performance can occasionally be slow when handling large volumes of data. and some times it needs the MS involvement.
What problems is the product solving and how is that benefiting you?
the problems of managing customer service across many digital channels by bringing everything into one unified platform. Instead of switching between tools, it centralizes conversations, customer history, and performance data in a single view.
This benefits me by saving time, improving agent efficiency, and enabling faster, more consistent responses.
This benefits me by saving time, improving agent efficiency, and enabling faster, more consistent responses.
Relating to our customers, one feedback at a time
What do you like best about the product?
I use it mostly for the survey abilities that have improoved imensely in the last few years
What do you dislike about the product?
surveys and voice of customer metrics still are not a strong point of its services.
What problems is the product solving and how is that benefiting you?
mostly customer feedback that allows us to adress directly to the needs of our customers instead to what we think would be best.
Intuitive Service, But Notification Management Can Improve
What do you like best about the product?
I find the Sprinklr Service a very useful tool for work, especially because of the organization it offers. Additionally, the macro system is much more intuitive, which really helps me.
What do you dislike about the product?
Sometimes, the management of notifications could be better. Also, some accesses took too long during the initial setup, which was beyond my control.
What problems is the product solving and how is that benefiting you?
I find Sprinklr Service quite useful for customer support. It offers organization, and the macro system is much more intuitive, making the work easier.
Loyalty Driving Insights 101
What do you like best about the product?
The ease of using the social studio. We use it to manage all profiles at once, have similar messaging across all platforms. We can then combine it with other tools to get a clear picture of what audiences are saying.
What do you dislike about the product?
For a small account like us, support is ad hoc, and we don't feel at ease making changes.
What problems is the product solving and how is that benefiting you?
Managing multiple social pages, and getting insights from all slow into our tools which help refine messgaing and also manage customer expectations better.
Streamlined Case History, but Searching all Cases needs to be improved
What do you like best about the product?
Once the customer’s information has been entered, it provides a streamlined history of cases for each individual profile.
What do you dislike about the product?
If I don’t have access to the case number, I can’t look up the customer’s account number to locate the case. I also cannot access my personal case history.
What problems is the product solving and how is that benefiting you?
Communicating with customers that need assistance.
Effortless Customer Service Experience
What do you like best about the product?
Ease of use for the customer service and live chat
What do you dislike about the product?
nothing specific, just might be the reporting part
What problems is the product solving and how is that benefiting you?
It's efficient and effective as it takes all the socials in one system
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