Sprinklr Unified-CXM Platform

What do you like best about the product?

Insight and helps us with the analytices of the customer care

What do you dislike about the product?

Sometimes the core team of sprinklr doesn't support for the tech issues

What problems is the product solving and how is that benefiting you?

The performance of the tool was low at the beginning later on it was improved and now it runs smooth

What do you like best about the product?

I like the efficiencies Sprinklr Service creates. I appreciate the after-hours support and how it provides competitor data in a single dashboard. The greater visibility over company and competitor sentiment through social listening is valuable, along with the improved user experience through the live chat function.

What do you dislike about the product?

The UI is a little clunky, especially the internal tab system, which affects usability. Additionally, the constant meetings can be tiresome at times.

What problems is the product solving and how is that benefiting you?

I use Sprinklr Service for social listening and live chat, which gives greater visibility into company and competitor sentiment. It also increases efficiencies by providing after-hours support and competitor data in one dashboard.

What do you like best about the product?

I really find the Live Chat feature in Sprinklr Service useful. It's quite popular with customers and offers built-in language translations.

What do you dislike about the product?

Honestly, standing up our program in Enterprises has been lackluster and I don't have a favorite at the moment. It's less about the platform and more about the process for standing up our software.

What problems is the product solving and how is that benefiting you?

Sprinklr Service centralizes CXM and the Live Chat feature is popular with customers, offering built-in language translations.

What do you like best about the product?

AI Agents & Self-Service: Conversational AI bots

What do you dislike about the product?

Nothing that i can think of so far......

What problems is the product solving and how is that benefiting you?

Reduced churn & improved customer satisfaction

What do you like best about the product?

The customer operations being handled are really good. Everything stays on track, and customer relationships are managed smoothly without any issues.

What do you dislike about the product?

It should include an option for multi-login, which currently isn’t available.

What problems is the product solving and how is that benefiting you?

It’s helping us manage our customer base, improve customer interactions, and enhance the overall quality of those interactions.

What do you like best about the product?

The customer relationship manager is pretty handy and works perfectly. Even the new AI features, like auto disposition and audit, have been remarkable.

What do you dislike about the product?

It gets stuck sometimes, and at times the response rate becomes poor.

What problems is the product solving and how is that benefiting you?

Its currently solving our complete CRM and audits

What do you like best about the product?

Sprinklr has been managing our customer base for a long time, and the best thing I like about it is its accuracy. It has never given us a bad experience. Even its new AI features are really good, and they also audit our customer interactions.

What do you dislike about the product?

The only thing I don’t like about Sprinklr is its multi-level login system. I wish it would let us use it on multiple devices instead of being limited to just one.

What problems is the product solving and how is that benefiting you?

Its solving our customer base, customer interaction and as mentioned previously with the addition of new AI features it manages our audits as well

What do you like best about the product?

Sprinklr has been playing an important role in our CRM function. It has added real value by helping us build a more customer-centric operation, and the newly added AI features are also very good. They even allow us to create new dispositions.

What do you dislike about the product?

It should offer multiple login options as well, so it’s more efficient to use.

What problems is the product solving and how is that benefiting you?

It’s helping us manage our CRM relationships and handle audit checksheets more smoothly, especially with the newly integrated AI features.

What do you like best about the product?

The product UI is very basic and easy to understand. All the services and features are placed in the right spots, so you don’t have to go searching around or jump between different sections to find what you need.

What do you dislike about the product?

The only thing I dislike about Sprinklr is its multi-login system. It should allow us to log in from multiple accounts.

What problems is the product solving and how is that benefiting you?

Currently, it’s helping us manage our customer ticket system and even supports our quality parameters.

What do you like best about the product?

Its newly created AI automation and the new inbuilt quality check sheet are a great addition.
Additionally It helps us to create proper customer base and effective review system

What do you dislike about the product?

You can only log in once, and that’s the only drawback it has. Multiple login should be allowed

What problems is the product solving and how is that benefiting you?

I use it to manage customer tickets and queries, maintain the customer base, and handle the quality check sheet.