Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Enable customer service transformation
What do you like best about the product?
Channel less concept allow to easily manage multichannel data
What do you dislike about the product?
Product roadmap enhancement can take time to be released.
What problems is the product solving and how is that benefiting you?
Managing bot and agent conversations
Efficient Workflow and Intuitive Tools, with Minor Platform Limitations
What do you like best about the product?
What we like best about Sprinklr Service is the ease and efficiency it brings to our workflow. The editorial calendar makes planning content seamless, and the social scheduling tools are intuitive and reliable. It helps us stay organized, collaborate across teams, and execute campaigns with confidence.
What do you dislike about the product?
One challenge we’ve encountered with Sprinklr Service is that some platforms still require native posting for certain features or formats. While Sprinklr covers a lot, there are occasional limitations that mean we have to leave the platform to complete a task. It’s a small inconvenience, but it can disrupt workflow efficiency.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps us solve several key challenges in social media management. It centralizes our content planning, publishing, and engagement tools into one platform, which reduces the need to juggle multiple systems. That saves us time and minimizes errors. The ability to schedule posts across channels, monitor performance, and respond to customer interactions all in one place has made our workflow more efficient and collaborative. It’s especially helpful for staying organized during high-volume campaigns and seasonal pushes.
Very good solution for handling the socialmedia channels
What do you like best about the product?
Handling all the customers inquires on one platform
What do you dislike about the product?
Higher cost. - Can be “too heavy” for smaller teams.
What problems is the product solving and how is that benefiting you?
Handling Socialmedia channels in one platform
Review of Sprinklr used by MJN
What do you like best about the product?
The tool is highly effective for managing social media posts. We are utilizing it extensively alongside Salesforce Service Cloud, with which we have developed a custom integration. We are also seeking a roadmap for onboarding new social platforms. Our account managers are doing their best to address day-to-day challenges. The tool is easy to use.
What do you dislike about the product?
I find the collaboration with Sprinklr in the matter of the Success Plan disappointing; in my view, it is essentially nonexistent. After several changes in management, we finally have one stable manager. However, apart from handling tickets, he has not provided any additional value.
What problems is the product solving and how is that benefiting you?
Most task which are being solved by Sprinklr Service are problems with itnegration between Salesforce Service Cloud and Sprinklr.
Top Notch Product For Customer Experience
What do you like best about the product?
Sprinklr has great capabilities like Sprinklr services for customer experience management. One of the simplified product which demonstrates the much needed insights for any brand to acomplish there growth objectives. Personally i'm a big fan of Sprinklr Analytics.
What do you dislike about the product?
I would like Sprinklr to look more deeply on the Support side. This will play a major role in customer retention & growth momentum.
What problems is the product solving and how is that benefiting you?
It is completely helping our customer experience business with the social management capabilities.
Sprinklr Service
What do you like best about the product?
The Sprinklr service responds very promptly and reliably.
What do you dislike about the product?
Sometimes, unfortunately, there are technical problems that cannot be solved by the service.
What problems is the product solving and how is that benefiting you?
Help with solving configuration issues after API changes of the platform.
Sprinklr the Super Best Solution
What do you like best about the product?
What I like most about Sprinklr is that it provides all the essential services in one platform. But honestly, I believe the real reason behind Sprinklr’s success is the team they are professional, skilled, and always cooperative with everyone I’ve worked with.
What do you dislike about the product?
Honestly, nothing so far and I truly hope I never do in the future 😆
What problems is the product solving and how is that benefiting you?
Alot and alot
Streamlining Multichannel Customer Support
What do you like best about the product?
Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently.
Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.
Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.
Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design.
Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.
Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.
Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design.
What do you dislike about the product?
One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities.
What problems is the product solving and how is that benefiting you?
Handling customer inquiries scattered across social media, email, chat, messaging apps, and more
A powerful tool for managing social conversations at scale
What do you like best about the product?
Sprinklr Service offers robust capabilities for handling high volumes of social media interactions efficiently. Its unified platform enables us to manage multiple social accounts, track SLAs, and collaborate seamlessly across teams. The smart workflows and automation save us a lot of manual effort.
What do you dislike about the product?
The platform can feel a bit overwhelming at first due to the sheer number of features and complexity. Initial setup and configuration can take time, and there’s a learning curve involved in fully utilizing all the functionalities. Occasional lags or syncing delays also affect the overall experience at times.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps us manage customer queries across multiple social media platforms in one place. It has streamlined our case handling process and ensures timely responses, improving overall customer satisfaction. The ability to tag, prioritize, and assign tickets has significantly boosted team efficiency and collaboration.
Easy-to-use, time saving and hassle free
What do you like best about the product?
It is a one-stop solution for all the platforms that I use. The best part is that it creates dashboards to analyze market trends, helps analyze the data, and shares it as a presentation for stakeholders, too.
What do you dislike about the product?
At times, a few basic features can take a few additional clicks, thus increasing the time taken to complete a workflow. But that is overshadowed by the fact that it can summarize what I did in that particular case.
What problems is the product solving and how is that benefiting you?
Before Sprinklr, we used to work on 4 different tools, plus analytics to scrub data. After sprinklr, everything comes under one roof.
This saves a huge amount of time, manual labor, and a lot of excel sheets. Additionally, integration of AI and its summaries have helped a lot to understand the data that we receive.
This saves a huge amount of time, manual labor, and a lot of excel sheets. Additionally, integration of AI and its summaries have helped a lot to understand the data that we receive.
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