Sold by: RedSky Technologies
Deployed on AWS
RedSky is the leading provider of on-premise and cloud-based E911 solutions with more customers, more technology, and more experience than any other provider. More than one million workers, students, and visitors rely on RedSky for E911 protection.
RedSky has been providing the market with E911 solutions for over 20 years. We lead the industry with E911 technology for the enterprise, and development for NG-911. We are laser focused on future-proofing your organization by creating on-premise and cloud based solutions that will keep your people safe and your business running smoothly.
Overview
RedSky E911 Anywhere is a cloud-based network service that routes emergency calls from any call server in the USA or Canada, sends detailed location information of the caller to emergency dispatchers at the PSAPs, and notifies on-site personnel of the 911 call in progress.
In a distributed enterprise, calls are routed from various locations through a centralized call server. However, when someone dials 9-1-1, the emergency call must be routed to the appropriate local PSAP (Public Safety Answering Point), regardless of the location of the call server. E911 Anywhere ensures that when someone dials 9-1-1 using an organization's network, help arrives to the correct location as quickly as possible. Additionally, E911 Anywhere helps organizations become 100% compliant with US E911 legislation like Kari's Law and the RAY BAUM's Act.
Key Features:
- Routes 911 calls to any PSAP in the USA and Canada, based on the location of the caller
- Tracks nomadic softphone users on and off premises when using the MyE911 application
- Sends real-time notifications to security and administrators via email, SMS, or desktop notification
- Next generation 911 features including built-in Network Discovery capabilities which allow dynamic tracking of devices and users on-premises.
- Will route emergency calls for all on-premises, remote, and nomadic employees.
- Can be used to support any customer environment if they can direct emergency calls to E911Anywhere.
- Completely cloud-based with no on-premises infrastructure required.
- Accepts 9-1-1 calls via direct SIP trunk or PSTN routing
- Supports 9-3-3 calling for testing
- Call Conferencing, Barge-in, and call recording available with optional Enhanced Notification bundle
- Integration with Everbridge Mass Notification/Incident Communications module
For custom pricing, EULA, or a private offer, please contact rs_sales@everbridge.com .
Highlights
- Compliance with Kari's Law and the RAY BAUM Act
- Enhanced Notification options including: - Desktop alerting - Call conferencing - Call Barge-In - Call Recording - Integration with Everbridge Mass Notification
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Deployed on AWS
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Dimension | Description | Cost/12 months |
|---|---|---|
RedSky E911 Anywhere | E911 Anywhere cloud user license (Please contact RedSky for pricing) | $24.00 |
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If you need refund information please contact us at support@redskytech.com
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Support
Vendor support
The mission of Customer Support is to meet and exceed the expectations of every customer by providing accurate, timely, and professional technical assistance. We aim to provide a level of Support Excellence that will not only guarantee the success of RedSky Technologies, Inc. products in meeting customers business needs, but will also serve as the highest standard of service that customers deserve.
Support Excellence is achieved by exceeding customer expectations. It is, at all times, important to set the customers expectations and do whatever it takes to meet or exceed those expectations. Customer Support must always work together and grow as a team. Our goals and objectives should always push us to improve for our customers. We are the primary technical contact for the customer with RedSky Technologies, Inc. and the customers perceptions of the Support Team will be the perception of the company.
Customer Support is open from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday, excluding holidays. Any unscheduled changes to these hours (due to unplanned events such as weather or other emergencies) will be announced through our email system. Emergency operators are available 24x7x365 by following the auto-attendant directions for emergency use outside of the hours of operation.
Customer Support provides 24-hour emergency support to all customers who are eligible for support. To activate an emergency page call Customer Support at (866) RST-2435 (866-778-2435). Follow the auto-attendant directions to speak to an on-call engineer. If unanswered, please leave a complete phone number including area code and extension. Please make sure that is a number that can receive call backs.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By RedSky Technologies
By Everbridge, Inc
By Cloud Infrastructure Services
AI generated from product descriptions
Emergency Call Routing
Routes 911 calls to appropriate PSAPs in USA and Canada based on caller location, ensuring emergency services reach the correct destination regardless of call server location.
Nomadic User Tracking
Tracks nomadic softphone users on and off premises using MyE911 application to maintain accurate location information for emergency dispatch.
Real-time Notification System
Sends real-time notifications to security and administrators via email, SMS, or desktop notification when 911 calls are initiated.
Network Discovery and Device Tracking
Includes built-in Network Discovery capabilities for dynamic tracking of devices and users on-premises with next generation 911 features.
Multi-channel Call Acceptance
Accepts 9-1-1 calls via direct SIP trunk or PSTN routing with support for 9-3-3 test calling, supporting on-premises, remote, and nomadic employee environments.
Mass Notification System
Enables rapid multi-channel alert distribution to communities and organizations with customizable safety and evacuation instructions during critical events.
Employee Safety Tracking
Identifies and locates employees in affected areas during security incidents, including those outside usual business locations, to confirm safety status and provide relevant instructions.
E911 Compliance Management
Provides FCC-compliant E911 and MLTS platform configuration to meet federal regulations required for all United States businesses.
Crisis Response Coordination
Facilitates real-time creation and deployment of incident response plans with task management and multi-stakeholder collaboration through a unified operating picture.
Intelligent Automation with Risk Data Integration
Combines automated decision-making capabilities with comprehensive risk data to enable rapid situational awareness and reduce notification response times during critical events.
Call Routing and Management
Advanced call routing capabilities including time-based routing, call queues, call parking, and follow-me functionality to forward calls to multiple devices or locations
Interactive Voice Response System
Interactive Voice Response (IVR) functionality to create automated menus that guide callers to appropriate departments or individuals
Call Recording and Compliance
Call monitoring and recording capabilities for compliance, training, and quality assurance purposes with voicemail-to-email functionality
Web-Based Management Interface
Browser-based graphical user interface for managing PBX system configuration and operations with customizable modules available for download and installation
SIP Trunking Integration
Support for SIP trunking to connect with cost-efficient SIP providers for outbound and inbound calls with secure audio conferencing capabilities
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