BMC ServiceOps, delivered through Amdocs Digital Engineering, BMCs strategic partner, revolutionizes IT operations with advanced service management capabilities. Combining Amdocs digital expertise with BMCs innovative solutions, ServiceOps optimizes service delivery and operational efficiency. Its comprehensive suite encompasses incident management, automation, and proactive monitoring, empowering organizations to swiftly address issues and ensure seamless operations. Leveraging Amdocs collaboration with BMC. ServiceOps offers a unified platform for streamlined IT operations, real-time insights, and superior customer experiences. With ServiceOps, businesses benefit from a strategic partnership that drives digital transformation, enabling them to thrive in todays dynamic market landscape.

ServiceOps represents the convergence of service and operations management, transcending traditional silos to create a unified platform. Powered by the BMC Helix platform, and delivered by Amdocs digital engineering, ServiceOps accelerates productivity, insights, and automation.

Here is what makes it exceptional:

1. Unified Data and Workflows

• The BMC Helix platform seamlessly integrates data across various sources, including APIs, dashboards, and services.
• Real-time visibility, incident prevention, change risk management, and cross-team collaboration become second nature.

2. Intelligent Automation Everywhere

• Machine learning (ML) and predictive and causal AI enable intelligent task automation throughout your ServiceOps environment.
• BMC HelixGPT, generative AI model, provides clear next best step actions based on reasoning and insights from your organizations data.

3. Simplifying Enterprise Complexity

• Beyond mere combination, BMCs approach harmonizes disparate data, tools, and processes across cloud, on-premises, hybrid, or mainframe infrastructure.
• Shared platform services, data stores, dashboards, and integrations empower teams to move at DevOps speed together.

4. Unlocking New Insights and Expertise

• The BMC Helix platform comes pre-integrated with BMC HelixGPT, a generative AI model that trains on comprehensive knowledge spanning your entire business.
• Become an expert in your systems and scale the benefits gleaned from organizational data.

5. Heightened Collaboration and Operational Effectiveness:

• Cross-platform AI ensures relevant information reaches internal teams swiftly, enhancing collaboration and efficiency.
• Real-time collaboration solutions include: BMC Helix Digital Workplace Advanced: Accelerates self-service through a unified experience portal, accessible on networked devices. BMC Helix Virtual Agent: Collaborates to resolve cases faster. BMC Helix Knowledge Management: Accesses real-time knowledge articles from subject matter experts.

Products within BMC Digital Service Operations Management:

1. BMC Helix Operations Management: Assures performance and reliability of digital services, including: -BMC Helix AIOps: AI-driven event management and automation. -BMC Helix Dashboards: Real-time visibility into operations data. -BMC Helix Intelligent Automation: Task automation across the ServiceOps environment.

• BMC Helix Intelligent Integrations: Seamless integration with other tools and systems. -BMC Helix Log Analytics: Proactive issue resolution through log analysis.

2. BMC Helix Capacity Optimization: Aligns IT resources with business service demand.