Sold by: Intradiem, Inc
Dynamic Workforce Orchestration is a new approach to managing the large, structured teams that deliver today's customer experience. Across industries, service work happens in environments where demand arrives in queues, staffing is based on forecasts, and performance is measured against strict metrics. These teams-from contact centers to claims processing, healthcare delivery, fraud investigation, back-office and many others-work in silos, making it difficult to respond quickly when demand changes. Dynamic Workforce Orchestration connects these workforces by aggregating real-time data from across systems, analyzing conditions, and triggering automated actions that align people, work, and time, creating greater agility and more consistent customer experiences.
Overview
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Handle Time Assistant
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Off-Phone Engagement
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Coaching
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User Productivity Tracking
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Technical Integration Overview
Today's service operations are often static instead of dynamic, siloed instead of shared, and human-dependent instead of hybrid. Intradiem's Dynamic Workforce Orchestration (DWO) helps organizations navigate these operational shifts by enabling real-time adaptation, connected execution, and seamless coordination across people, systems, and automation.
The missing layer across these transformations is orchestration. Intradiem serves as the execution layer that transforms workforce intelligence and operational insight into coordinated real-time action across the enterprise.
By integrating with Amazon Connect and existing enterprise systems, Intradiem helps organizations automate workflows such as coaching, training, schedule optimization, workload balancing, shrinkage reduction, and real-time work prioritization, without disrupting existing technology investments. Powered by Intradiem's patent-protected proprietary rules engine, organizations can continuously respond to changing demand, staffing conditions, and business priorities throughout the day.
Highlights
- Rapid Time to Value: Deploy quickly with minimal lift for IT teams and start realizing measurable operational impact fast. Intradiem customers have achieved 7x ROI (average) through improved productivity, reduced shrinkage, and optimized workforce utilization
- Patented Real-Time Automation Technology: Intradiem's patent-protected proprietary rules engine continuously analyzes real-time workforce and operational data to automate actions the moment business conditions change.
- Service Agility Across the Enterprise: Break down operational silos and coordinate real-time action across contact center and back-office teams to improve employee engagement, operational efficiency, and customer experience.
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Dimension | Description | Cost/36 months | Cost savings % |
|---|---|---|---|
Core Package | 2 Contact Center Automation Solutions. | $7,236.00 | 7% |
Premium Package | 5 Contact Center Automation Solutions | $13,248.00 | 7% |
Enterprise Package | 7 Contact Center Automation Solutions | $18,504.00 | 7% |
One Additional Solution | One Additional Contact Center Automation Solution To The Core Or Premium Package | $3,204.00 | 7% |
User Productivity Tracking | Monitors Desktop Activity In Real Time And Automatically Triggers Coaching Or Workflow Actions | $9,648.00 | 7% |
Proof Of Value | POV including Handle Time Assistant & Schedule Adherence Management (one time fee of $100,000) | $100,000.00 | 67% |
Dimension | Description | Cost/unit |
|---|---|---|
AllSolutions | Overage Over Contractual Amount | $0.01 |
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Vendor support
Support Services are accessible via the Support Portal (primary), Email (secondary), or Telephone 888-566-9457.
Customers have 24x7x365 portal access for case submission, tracking, and history.
Intradiem's Support team continuously monitors and prioritizes incoming issues. Priority 1 issues receive a response within 2 hours, 24x7x365. Remaining issues are addressed during standard business hours (Monday-Friday, 8 a.m. - 5 p.m. in the Customer's time zone), excluding U.S. federal holidays.
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Similar products
Dynamic Workforce Orchestration is a new approach to managing the large, structured teams that deliver today's customer experience. Across industries, service work happens in environments where demand arrives in queues, staffing is based on forecasts, and performance is measured against strict metrics. These teams-from contact centers to claims processing, healthcare delivery, fraud investigation, back-office and many others-work in silos, making it difficult to respond quickly when demand changes. Dynamic Workforce Orchestration connects these workforces by aggregating real-time data from across systems, analyzing conditions, and triggering automated actions that align people, work, and time, creating greater agility and more consistent customer experiences.
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