Sold by: IP Integration
Cloud PCI enables contact centres to take secure, compliant payments across every channel without brining agents into PCI scope. No hold music, no reading card numbers and no compromise to your customers experience.
Overview
IPIs Cloud PCI enables organisations to take secure card payments across voice and digital customer interactions while keeping sensitive data out of the contact centre environment. Our solution supports payments across agent-assisted calls, IVR and digital channels without exposing sensitive data to agents, internal systems or call recordings. Cloud PCI integrates seamlessly with existing contact centre and CRM platforms, enabling organisations to introduce secure, compliant payment journeys without replacing their current technology stack. By removing sensitive data before it enters internal systems, Cloud PCI reduces PCI DSS scope, lowers compliance overhead and minimises operational risk.
Key Capabilities
Agent-assisted payments Agents remain on the call while customers securely enter payment details, maintaining a seamless experience without exposing sensitive data.
Automated IVR payments Customers complete payments through automated IVR journeys, enabling secure self-service and reducing agent handling time.
Digital payment journeys Pay by Link enables secure payments across channels including AI-powered voice and chatbots, SMS, email, webchat and social media.
API and platform integration Deploy via APIs or integrate directly into existing CRM and contact centre workflows, embedding secure payments into customer interactions.
Highlights
- Security Cloud PCI ensures sensitive payment data never reaches agents, call recordings or internal systems. Customers enter payment details through secure channels while agents remain on the call, reducing the risk of accidental exposure and strengthening overall payment security.
- Compliance By removing sensitive data from the contact centre environment, Clod PCI reduces PCI DSS scope and simplifies compliance. This lowers the cost and complexity of maintaining secure payment environments while supporting adherence to industry standards.
- Operational Efficiency Cloud PCI integrates with existing contact centre and CRM platforms, enabling secure payment capabilities without major infrastructure changes. Flexible deployment supports both agent-assisted and automated payment journeys, improving customer experience while reducing operational overhead.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
User License | Cloud PCI Standard User License | $1.00 | |
User License | Cloud PCI Premium License | $1.00 | |
User License | Cloud PCI Digital User License | $1.00 | |
AVA & IVR Assist | AVA & IVR Assist Transaction Bundle | $1.00 |
Vendor refund policy
We do not issue refunds.
Legal
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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our Network Operations Center (NOC) can be contacted on the following channels: 24 hour Telephone Support +44 (0) 1189 184 793 Email: ipisupport@ipintegration.com Existing clients may also use our service management portal with their login Our NOC is the primary point of contact for our clients. It manages both incident and service request management functions within an ITIL framework using our enterprise IT service management (ITSM) system.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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