U-Assist Summary automates the call summary process by accurately capturing the key points of the conversation and actions taken. Agents can now generate a summary of the call, while the call is still active, reducing after-call work and customer call waiting times. You can also define your own templates for the call summaries. U-Assist Summary also captures the actions taken during the call, whether by the agent or automatically by the system, and uploads them directly to the CRM. Uniphore on AWS cloud infrastructure offers better accessibility, usability, and security, and helps you leverage the elastic scalability of the cloud.