Overview
U-Assist Summary automates the call summary process by accurately capturing the key points of the conversation and actions taken. Agents can now generate a summary of the call, while the call is still active, reducing after-call work and customer call waiting times. You can also define your own templates for the call summaries. U-Assist Summary also captures the actions taken during the call, whether by the agent or automatically by the system, and uploads them directly to the CRM. Uniphore on AWS cloud infrastructure offers better accessibility, usability, and security, and helps you leverage the elastic scalability of the cloud.
Highlights
- Reduce the time spent on after-call work by automatically summarizing the call while still on the phone. U-Assist Summary allows agents to focus on the needs of the customer and get back on customer calls faster, reducing wait times.
- Deliver consistent call summaries across the contact center: AI and automation ensure the information your business requires is captured on every call, increasing quality and consistency across summaries, and improving business intelligence for analytics.
Details
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Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
U-Assist Aftercall Bolt | Per Named Agent | $270,000.00 |
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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