Sold by: Vonage
Mitigate customer fraud with this fraud protection solution using turnkey customer verification, real-time fraud alerting and communications blocking, all augmented with Amazon AI capabilities.
Overview
Fraud attacks continue to rise and increase in sophistication - and these events cost businesses financially and can severely impact brand and reputation. As more services and transactions expand online, businesses need tools to validate that their users are well-meaning human beings and not malicious bots and fraudsters.
The fraud protection solution includes a range of Vonage capabilities providing easy-to-deploy omnichannel 2FA tools, global number and "SIM Swap" checking, and communications fraud monitoring, alerting and blocking, and can be augmented by the use of Amazon Rekognition and Generative AI capabilities for advanced fraud protection and feedback.
When available, the solution will be expanded to include the CAMARA-based SIM Swap API (in alpha).
Key Vonage capabilities of the solution include:
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Number Insight provides the customer with the ability to see if a phone number recently changed its sim card, a potential indicator of account takeover fraud.
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Verify provides packaged two-factor authentication (2FA) omnichannel workflows across SMS, voice calls, WhatsApp, and email. The broad mix of channels helps growing organizations meet their customer authentication needs across different global markets.
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Fraud Defender allows organizations to easily implement real-time monitoring, alerting, and blocking rules to help stop suspicious voice and SMS messaging communications activity in its tracks. Feedback from higher-level AWS AI analysis identifying fraud attempts can also be used with this solution to further refine traffic blocking rules.
The fraud detection capabilities of this solution can be further enhanced by the developer by pairing them with Amazon AWS Artificial Intelligence capabilities including:
- Amazon Rekognition provides rich visual analysis tools to support biometric and face recognition applications for industries and use cases that demand this advanced level of authentication, such as financial services and high-end acquisitions.
- Amazon Bedrock allows generative AI-based analysis to be applied during onboarding workflows and ongoing customer transactions to detect sophisticated fraud patterns and protect the business. This higher-level fraud analysis can improve business outcomes and customer experiences, and also be fed back to update Vonage Fraud Defender rules that can block fraudulent communications traffic from the start.
The solution is API-based, allowing organizations to flexibly embed fraud protection capabilities into their existing applications, online interfaces, and workflows - tailoring their use to specific business needs. Vonage was recognized as a Leader in the 2023 Gartner Magic Quadrant for Communications Platform as a Service. ( https://www.vonage.com/about-us/awards/gartner-magic-quadrant-cpaas/ )
The solution is initially available in a limited number of markets. Contact Vonage for information about further regions to follow. For custom pricing and Vonage Terms of Use, please contact awssales@vonage.com .
Highlights
- Quick checking of global phone numbers and detection of recent SIM card changes to provide a better end-user experience, mitigate human error, tackle bots and fraudster communications, and block Artificially Inflated Traffic.
- Comprehensive packaged 2FA across SMS, voice calls, WhatsApp, email and new "silent" authentication methods.
- Real-time monitoring, alerting, and blocking rules for SMS and voice communications traffic, with country and network filters that can be augmented by Amazon AWS AI capabilities.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Fraud Protection Solution | Usage of Vonage APIs to help combat fraud | $10,000.00 |
Dimension | Cost/unit |
|---|---|
Telecom Charges | $0.01 |
Vendor refund policy
Billing disputes must be initiated within 30 days of the date the Service was provided, by contacting Vonage at nexmo.billing@vonage.com . For full information, see https://www.vonage.com/legal/communications-apis/terms-of-use/
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support is available through online developer documentation, FAQs, and solution briefs, available through our community Slack channel, via e-mail and other channels with our Support team, or through your account manager, accessible at awssales@vonage.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Buia Y.
We use SMS API for event promotion (every quarter), and always delivered
Reviewed on Nov 14, 2024
Review provided by G2
What do you like best about the product?
I personally like the ease of use. The interface is really up to date and intuitive, therefore the set up process was fast and easy, even the first time. We never used customer support, but seems easy to contact and ready to help.
What do you dislike about the product?
I personally do not understand why the SMS API cost per message is higher compared to the Messages API. We need to use SMS mostly because not all of our customers use Whatsapp (US customers), therefore we like to keep it simple with just SMS. But we have to sacrifice features like "read" that could be useful.
What problems is the product solving and how is that benefiting you?
We mainly use Vonage to remind our customers the day prior to our event. This ensure that the attendance rate is high, and we deliver a personalized message, which can feel more premium.
We have also used it for promoting our events in the past.
We have also used it for promoting our events in the past.
Leave a comment0 comments
Arnae C.
Great Phone Service System
Reviewed on Nov 13, 2024
Review provided by G2
What do you like best about the product?
I like the functions of being able to screen share when I am dialing a colleague, I do like the smooth feature of the online video conferencing how it allows out to 99 users at a time for huge companies that has meetings. The auto correct for example is another I find handy especially when sending a quick message I noticed that that system automatically corrects it and sends the message anyways. When it comes to calling the other party is clear and can understand me no static or voice delays which I find to be be really good.
What do you dislike about the product?
I dislike that the colors are limited I do wish there was more fun themes to change the colors when using the system. When it does come to 3 way calls there may be a sudden error where the connection can drop when adding the 3 participant into call.
What problems is the product solving and how is that benefiting you?
I believe they are solving the quality to ensure that the calling process is better and better performance for utilization.
Janelle C.
Vonage Communications API Review
Reviewed on Jul 24, 2024
Review provided by G2
What do you like best about the product?
I like the user feedback capabilities the most.
What do you dislike about the product?
The marketing capabilities in general could be more robust but it's pretty easy to use and integrate.
What problems is the product solving and how is that benefiting you?
It mainly solving video hosting issues.
Vishnu vardhan reddy D.
Its natural
Reviewed on Jul 23, 2024
Review provided by G2
What do you like best about the product?
I do like the clear structure of defining the API it was easy to implement I have used it it was great because we needed to do it from scratch
What do you dislike about the product?
the only drawback I have experienced is the SIP trunking limitation but for my service it was good
What problems is the product solving and how is that benefiting you?
we are working on integrating voice services into our Android app
Amol K.
Great voice product
Reviewed on Jul 23, 2024
Review provided by G2
What do you like best about the product?
Using the communication services like calls and video API. Easy to setup and not that expensive to maintain.
What do you dislike about the product?
Lack of available resources to learn how to do the base setup like additional youtube videos and documentation can be added.
What problems is the product solving and how is that benefiting you?
Setting up voice services in our product. They were easy to setup and maintain.