Sold by: Vonage
Mitigate customer fraud with this fraud protection solution using turnkey customer verification, real-time fraud alerting and communications blocking, all augmented with Amazon AI capabilities.
Overview
Fraud attacks continue to rise and increase in sophistication - and these events cost businesses financially and can severely impact brand and reputation. As more services and transactions expand online, businesses need tools to validate that their users are well-meaning human beings and not malicious bots and fraudsters.
The fraud protection solution includes a range of Vonage capabilities providing easy-to-deploy omnichannel 2FA tools, global number and "SIM Swap" checking, and communications fraud monitoring, alerting and blocking, and can be augmented by the use of Amazon Rekognition and Generative AI capabilities for advanced fraud protection and feedback.
When available, the solution will be expanded to include the CAMARA-based SIM Swap API (in alpha).
Key Vonage capabilities of the solution include:
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Number Insight provides the customer with the ability to see if a phone number recently changed its sim card, a potential indicator of account takeover fraud.
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Verify provides packaged two-factor authentication (2FA) omnichannel workflows across SMS, voice calls, WhatsApp, and email. The broad mix of channels helps growing organizations meet their customer authentication needs across different global markets.
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Fraud Defender allows organizations to easily implement real-time monitoring, alerting, and blocking rules to help stop suspicious voice and SMS messaging communications activity in its tracks. Feedback from higher-level AWS AI analysis identifying fraud attempts can also be used with this solution to further refine traffic blocking rules.
The fraud detection capabilities of this solution can be further enhanced by the developer by pairing them with Amazon AWS Artificial Intelligence capabilities including:
- Amazon Rekognition provides rich visual analysis tools to support biometric and face recognition applications for industries and use cases that demand this advanced level of authentication, such as financial services and high-end acquisitions.
- Amazon Bedrock allows generative AI-based analysis to be applied during onboarding workflows and ongoing customer transactions to detect sophisticated fraud patterns and protect the business. This higher-level fraud analysis can improve business outcomes and customer experiences, and also be fed back to update Vonage Fraud Defender rules that can block fraudulent communications traffic from the start.
The solution is API-based, allowing organizations to flexibly embed fraud protection capabilities into their existing applications, online interfaces, and workflows - tailoring their use to specific business needs. Vonage was recognized as a Leader in the 2023 Gartner Magic Quadrant for Communications Platform as a Service. ( https://www.vonage.com/about-us/awards/gartner-magic-quadrant-cpaas/ )
The solution is initially available in a limited number of markets. Contact Vonage for information about further regions to follow. For custom pricing and Vonage Terms of Use, please contact awssales@vonage.com .
Highlights
- Quick checking of global phone numbers and detection of recent SIM card changes to provide a better end-user experience, mitigate human error, tackle bots and fraudster communications, and block Artificially Inflated Traffic.
- Comprehensive packaged 2FA across SMS, voice calls, WhatsApp, email and new "silent" authentication methods.
- Real-time monitoring, alerting, and blocking rules for SMS and voice communications traffic, with country and network filters that can be augmented by Amazon AWS AI capabilities.
Details
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Fraud Protection Solution | Usage of Vonage APIs to help combat fraud | $10,000.00 |
Dimension | Cost/unit |
|---|---|
Telecom Charges | $0.01 |
Vendor refund policy
Billing disputes must be initiated within 30 days of the date the Service was provided, by contacting Vonage at nexmo.billing@vonage.com . For full information, see https://www.vonage.com/legal/communications-apis/terms-of-use/
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support is available through online developer documentation, FAQs, and solution briefs, available through our community Slack channel, via e-mail and other channels with our Support team, or through your account manager, accessible at awssales@vonage.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
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377 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Rui R.
Good and stable communication API solution
Reviewed on Oct 08, 2025
Review provided by G2
What do you like best about the product?
I like that Vonage APIs are reliable and simple to integrate. The documentation is easy to follow and the platform handle calls and messages very well without much downtime. It also scale nicely when we need to manage more users or higher traffic, which is great for our daily operations.
What do you dislike about the product?
Sometimes the response time from support is a bit slow when you need help with a technical issue. Also, the dashboard design could be a bit more modern and intuitive. But overall, it’s a solid service.
What problems is the product solving and how is that benefiting you?
It helps us manage communication with clients more efficiently. We can automate call and SMS notifications easily, saving time and reducing manual work. It also make sure our system stay connected with users in a fast and reliable way.
João S.
Reliable tool to handle communication in different channels
Reviewed on Oct 08, 2025
Review provided by G2
What do you like best about the product?
What I like best is how flexible it is to integrate voice and messaging features in our systems. The documentation is clear, and once you get familiar, it’s easy to automate notifications or connect with users through calls and SMS. The reliability of the calls has been great so far, which is key for us.
What do you dislike about the product?
At first, the setup takes a bit of testing to get everything working smoothly. The dashboard could also be a little more user-friendly when managing multiple numbers or checking logs — sometimes it feels too technical.
What problems is the product solving and how is that benefiting you?
It helps us manage client communications more efficiently, especially automated calls and alerts for our telecare users. It reduce manual calling, saves time, and improves consistency when partners need to reach clients quickly. Overall, it makes our communication process faster and more reliable.
Isabel .
Good API for adding calls and messages into our system
Reviewed on Oct 07, 2025
Review provided by G2
What do you like best about the product?
I like that the API is easy to connect and works stable for both calls and SMS. We use it to manage client communication, and it really help to automate things that before we did manual. The setup is fast and the documentation is clear enough to start without problems.
What do you dislike about the product?
Sometimes the pricing can go up quick when usage grows, and the dashboard could be more intuitive. A few times we had to check logs to understand small issues, so better error messages would help.
What problems is the product solving and how is that benefiting you?
It helps us centralize all communication in one place. Before, we had to use separate tools for messages and calls, but now everything is connected through the API. It save time, reduce human errors, and improve how fast we can contact clients.
Miguel R.
Reliable tool for integrating communication features
Reviewed on Oct 07, 2025
Review provided by G2
What do you like best about the product?
What I like most is how easy it is to integrate messaging and calling features into our applications. The API documentation is clear, and it works well without needing too much setup. It’s also stable — we had almost no downtime, which is important for client communication.
What do you dislike about the product?
Sometimes the pricing structure can be confusing, especially when usage grows. Also, a few advanced features need more examples in the documentation, so at first it takes some time to test and learn.
What problems is the product solving and how is that benefiting you?
It helps us manage client communication in a more direct and automated way. Before we had to use different tools for SMS, calls and chat, but now everything is in one system. This saves time, reduce costs, and make the communication process much smoother for our team.
Erika V.
Vonage, simple and efficient
Reviewed on Oct 07, 2025
Review provided by G2
What do you like best about the product?
Having the ability to fax and receive calls within a single app makes everything so straightforward and efficient. I rely on it every day.
What do you dislike about the product?
Honestly, what's not to like? Since I started using it, I've never had any issues.
What problems is the product solving and how is that benefiting you?
This service offers straightforward access to faxing and makes it easy for me to communicate with anyone I need to reach.