Fraud Protection Solution built on Vonage Communications APIs

Fraud attacks continue to rise and increase in sophistication - and these events cost businesses financially and can severely impact brand and reputation. As more services and transactions expand online, businesses need tools to validate that their users are well-meaning human beings and not malicious bots and fraudsters.

The fraud protection solution includes a range of Vonage capabilities providing easy-to-deploy omnichannel 2FA tools, global number and "SIM Swap" checking, and communications fraud monitoring, alerting and blocking, and can be augmented by the use of Amazon Rekognition and Generative AI capabilities for advanced fraud protection and feedback.

When available, the solution will be expanded to include the CAMARA-based SIM Swap API (in alpha).

Key Vonage capabilities of the solution include:

• Number Insight provides the customer with the ability to see if a phone number recently changed its sim card, a potential indicator of account takeover fraud.

• Verify provides packaged two-factor authentication (2FA) omnichannel workflows across SMS, voice calls, WhatsApp, and email. The broad mix of channels helps growing organizations meet their customer authentication needs across different global markets.

• Fraud Defender allows organizations to easily implement real-time monitoring, alerting, and blocking rules to help stop suspicious voice and SMS messaging communications activity in its tracks. Feedback from higher-level AWS AI analysis identifying fraud attempts can also be used with this solution to further refine traffic blocking rules.

The fraud detection capabilities of this solution can be further enhanced by the developer by pairing them with Amazon AWS Artificial Intelligence capabilities including:

• Amazon Rekognition provides rich visual analysis tools to support biometric and face recognition applications for industries and use cases that demand this advanced level of authentication, such as financial services and high-end acquisitions.
• Amazon Bedrock allows generative AI-based analysis to be applied during onboarding workflows and ongoing customer transactions to detect sophisticated fraud patterns and protect the business. This higher-level fraud analysis can improve business outcomes and customer experiences, and also be fed back to update Vonage Fraud Defender rules that can block fraudulent communications traffic from the start.

The solution is API-based, allowing organizations to flexibly embed fraud protection capabilities into their existing applications, online interfaces, and workflows - tailoring their use to specific business needs. Vonage was recognized as a Leader in the 2023 Gartner Magic Quadrant for Communications Platform as a Service. ( https://www.vonage.com/about-us/awards/gartner-magic-quadrant-cpaas/  )

The solution is initially available in a limited number of markets. Contact Vonage for information about further regions to follow. For custom pricing and Vonage Terms of Use, please contact awssales@vonage.com .