Sold by: One New Zealand Limited
Deployed on AWS
Integrate Facebook Messenger with Amazon Connect for seamless digital interactions. Cornerstone CX for Messenger captures messages in real-time, routes them to Amazon Connect as chat interactions, and delivers conversation context so agents can respond efficiently and maintain consistent customer experiences.
Overview
Facebook Messenger digital channel integration for Amazon Connect. Messages sent to a company's Messenger account are automatically captured and routed into Amazon Connect as chat interactions. Agents see conversation context and can respond directly from Amazon Connect. Serverless solutions can enrich conversations with metadata or tags as needed. This integration streamlines handling of digital channel messages and ensures customers receive timely, consistent responses.
1.) The integration relies on the Facebook Messenger API (via Meta) and is subject to functional change.
2.) Connectivity from AWS to Messenger endpoints.
3.) Relies on Facebook API availability.
4.) Changes to Messenger configuration or permissions are the customer's responsibility.
Highlights
- Real-time capture and routing of Facebook Messenger conversations.
- Deliver conversation context for efficient agent handling
- Streamlines handling of digital channel interactions
Details
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Delivery method
Deployed on AWS
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Dimension | Description | Cost/unit |
|---|---|---|
Conversation Initiated | Single chat conversation from start to end, including transfers and disconnect flows | $0.10 |
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Support
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Need support in setting up ? Contact our managed services team using below channels: aws-marketplace-support@cornerstonecx.co.nz
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