Sold by: ai4process
Ongoing day-to-day operational support for Pega Client Managed Cloud environments, covering monitoring, incident response, and release management.
Overview
What We Do ai4process's CMC Day-to-day Support service provides ongoing operational cover for live Pega Client Managed Cloud environments: proactive monitoring, incident triage and resolution, patch and release management, and scheduled health reporting — so your internal team isn't carrying full operational load for a platform they didn't build.
Key Benefits – Defined response and resolution targets against a documented support model, not ad hoc best-effort cover. – Proactive monitoring and release management that reduces the technical debt and configuration drift that eventually forces a costly remediation project. – A support team with existing platform context if you also commission an ai4process Health Check, Upgrade, or Externalisation engagement. – Scalable support tiers matched to environment criticality and change velocity, from light-touch oversight to full managed operations.
Engagement Approach Support engagements begin with an onboarding period to document the environment and agree response/resolution targets, then move to steady-state operations: monitoring, incident management, and a regular cadence of release and health reporting. Tiers can flex as your environment's criticality or change velocity shifts.
Why Choose Us Because ai4process's support teams are the same practitioners who install, upgrade, and review Pega environments, incidents get resolved with platform-level context rather than a first-line team working from a runbook alone. This continuity, combined with a 150+ person consultancy spanning the UK, Poland, and India, supports both light-touch and full managed-operations models.
Highlights
- Defined response and resolution targets against a documented support model — not ad hoc best-effort cover.
- Proactive monitoring and release management that heads off technical debt before it forces a remediation project.
- Support delivered by the same practitioners who install and upgrade your environment, not a disconnected first-line team.
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