Predictive Intent for Banking

Predictive Intent for Banking is an innovative solution developed by TTEC Digital powered by AWS, tailored to revolutionize the banking sector. Leveraging advanced analytics and machine learning algorithms, this service empowers financial institutions to anticipate and understand customer needs before they're even expressed.

By analyzing vast volumes of customer data in real-time, our solution predicts future actions, preferences, and intents, enabling banks to proactively engage customers with personalized offerings and timely assistance.

From anticipating product inquiries to identifying potential churn risks, Predictive Intent for Banking transforms customer interactions, driving enhanced satisfaction, loyalty, and cost savings.

• Advanced Analytics: Predictive Intent for Banking employs sophisticated analytics and AI algorithms to analyze real-time customer data, enabling banks to anticipate and understand customer needs effectively.

• Proactive Engagement: By predicting customer behavior and preferences, the service empowers banks to engage proactively with personalized offerings and timely assistance, enhancing customer satisfaction and loyalty.

• Cost Savings: Through personalized interactions and proactive engagement, banks can drive cost savings by delivering tailored solutions and experiences that meet individual customer needs and preferences.

• IVR Self-Service and Containment Accuracy: Eliminate the need to engage with a live representative (which can be costly), thus reducing telecommunication expenses. IVR self-service prioritizes enhancing the customer experience by accurately identifying the purpose of the call, verifying the authenticity of the account owner, and increasing containment within the IVR system.

• Fraud Detection: Drawing from historical data, we can assist financial institutions in identifying accounts with potentially suspicious activity. Banks can then automate transactions accordingly.

• Advanced Services: By harnessing our Continuous Innovation Services, we assist in leading the charge towards the future of technology in your contact center. Our Continuous Innovation Service includes ongoing support for, LLM tuning, error detection, knowledge base loading, performance monitoring and historical success metrics.