Sold by: Thorben Consulting LLC
Thorben provides implementation services of the eGain platform, which is a unified experience that creates, manages, and optimizes trusted knowledge for customer service applications. Once implemented, the platform helps organizations improve their customer experience and efficiency through AI-powered knowledge management.
Sold by: Thorben Consulting LLC
Overview
Integrate FedRAMP Authorized products with Implementation Services delivered by Thorben Consulting, LLC. Our Modernization Accelerators help US Federal Government clients achieve enterprise transformation and improve enterprise performance in conjunction with our Federal Modernization Platform or on a stand alone basis.
FREE TRIAL
Thorben offers a free trial of our Modernization Acceleration services by providing up to 8 hours of professional evaluation and project scoping to AWS Marketplace Buyers at no cost or obligation once every 12 months.
SERVICE BLOCKS - BUY NOW
Thorben offers services in Service Blocks of 40 hours. Service Blocks are flexible and access our full range of services. Service Blocks are available for $10,000. Volume discounts ranging from 5% to 30% are available based on larger usage commitments after purchasing your first full priced Service Block. Contact info@thorben.com for details.
Volume Discounts are available as you use more services from Thorben, the more you save. Volume Discounts can not be combined with any other offers, discounts or rates. Volume Discounts reset every 24 months.
1 Service Block No Discount 2-10 Service Blocks 5% 11-20 Service Blocks 10% 21-30 Service Blocks 15% 31-40 Service Blocks 20% 41-50 Service Blocks 25% 51+ 30%
Thorben provides implementation services of the eGain platform, which is a unified experience that creates, manages, and optimizes trusted knowledge for customer service applications. Once implemented, the platform helps organizations improve their customer experience and efficiency through AI-powered knowledge management.
The eGain AI Knowledge Hub reduces costs while enhancing service quality by providing reliable customer service solutions. The eGain suite of products help improve experience and reduce cost by delivering trusted answers for customer service. The following products have been curated to manage all of your knowledge needs:
- Conversation Hub: Coordinate knowledge through interaction channels like live chat, cobrowse, email, secure email, social media, and popular messaging apps.
- Knowledge Hub: Deliver knowledge through self-help websites, by contact center agents, and field personnel to assist customers.
- Analytics Hub: Keep up to date on the knowledge delivery process through reports on agent productivity, knowledge base use, interaction channel use, and customer journeys.
Leverage Thorben Consulting, LLC’s 20 years of experience supporting US federal civilian and US DOD SAP implementations and optimizations both on premises and in the cloud. Mastering Innovation Together ® with our clients fuels solutions to our clients’ biggest challenges.
Highlights
- Innovate faster and transform your organization by differentiating your customer experience, accelerating growth, and improve operational efficiency and sustainability
- Continuously improve your stakeholder value delivery and performance achievement
- Embrace ongoing modernization and performance improvements
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
All Thorben services include:
- Discovery and Implementation services of the eGain solution.
- Project management with full visibility of workloads, shared to you through our Jira and Confluence offerings.
- Maintenance and Consultancy services for fine tuning to ensure your solutions are managed and optimally performing.
For premium support, custom SaaS, or multi-cloud configurations, contact info@thorben.com .
Software associated with this service
eGain Cobrowse™: True co-browsing software for digital customer support
By eGain Corporation
Co-browsing: The Need
Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need.
eGain Cobrowse™: True and unique co-browsing software for digital customer support
eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitor - customers and prospects - into profitable, long-term customers.
eGain Mail™ in GovCloud: Comprehensive email management software
By eGain Corporation
eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.
eGain Cobrowse™ in GovCloud: co-browsing software for digital service
By eGain Corporation
Co-browsing: The Need
Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need.
eGain Cobrowse™: True and unique co-browsing software for digital customer support
eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitors - customers and prospects - into profitable, long-term customers.
eGain Mail™: Comprehensive email management software
By eGain Corporation
eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.