Sold by: Activeo
Deploy, integrate, and customize your Amazon Connect solution.
A full range of professional services to design, implement, and optimize your CCaaS platform within your organization.
Overview
With our Amazon Connect expertise, we support you throughout every deployment phase: scoping, architecture design, omnichannel integration, customer‑journey configuration, advanced feature development, and go‑live. Our certified and highly experienced teams handle the end‑to‑end implementation of your multichannel Amazon Connect solution—including IVR design, intelligent routing, CRM/ITSM integration, connection with your business tools, development around AWS AI modules (Lex, Contact Lens, etc.), change‑management support, and user training. Our methodology is based on the fundamentals of agility to ensure project success and seamless collaboration with both business and IT teams. Activeo Digital Factory also provides dashboard/wallboard solutions and business‑application interfaces natively integrated with Amazon Connect.
Highlights
- Services fully tailored to your needs. Together, we define the architecture, customer journeys, and Amazon Connect features that best match your objectives.
- End‑to‑end project management, from design to go‑live: CRM/ITSM integrations, application connectors, agent‑tool development, conversational AI, and customized reporting.
- Clear and transparent project oversight: every stage of the project is tracked, documented, and validated according to rigorous processes. Enhanced support during critical phases: migration, cutover, training, and business‑team adoption.
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Deployed on AWS
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Discover our full range of services using the link below — and let’s talk about your project together.
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