Sold by: Aspect
AWS Free Tier
Aspect Cloud Workforce Interface for Amazon Connect integrates Amazon Connect with Aspect Workforce Management to automate historical reporting and real time adherence. It converts reporting and event data into formats that support forecasting, staff group planning, agent productivity reporting, and real time workforce operations.
Overview
The Aspect Cloud Workforce Interface for Amazon Connect connects Amazon Connect with the Aspect Workforce Management platform and provides historical reporting and real time adherence integration.
For historical reporting, the interface processes reporting data and outputs information in formats required for workforce management operations. This supports inbound forecasting, staff group forecasting, and agent productivity reporting. Reporting includes flexible scheduling options, configurable file naming, retry capabilities, manual resubmission for missed processing, and time zone support.
For real time adherence, the interface processes agent and conversation events and maps them into workforce management adherence workflows. Configurable mappings support agent states, reason codes, communication channels, and multitasking scenarios. The interface also includes time synchronization capabilities, automatic connection management, and reconnection behavior to help maintain accurate workforce status information.*
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For custom contract terms, packages, pricing, or additional features, please contact partnersales@aspect.com
Highlights
- Comprehensive Amazon Connect integration for workforce management. Automates historical reporting for forecasting, staff group planning, and agent productivity reporting while supporting real time adherence through configurable state and channel mapping.
- Built for operational reliability. Flexible scheduling, retry capabilities, manual resubmission support, time zone management, and automatic reconnection help maintain consistent data flow and workforce visibility.
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing has a single pricing dimension: free usage. You pay nothing to use the integration itself. It connects Amazon Connect contact center data with the Aspect Workforce platform. You can deploy agent productivity reporting, real-time schedule adherence tracking, or both. While the integration carries no charge, you pay separately for the AWS services and resources it deploys in your account, such as data streams, storage, and serverless functions. There are no tiers, seats, or usage add-ons to compare within this listing.
Top-of-mind questions for buyers
You pay for the AWS resources the integration deploys in your account. These include Kinesis data streams, an S3 bucket, DynamoDB tables, SQS queues, Lambda functions, and CloudWatch scheduled events. The integration software itself carries no charge, but these underlying services are billed at standard AWS rates based on your usage.
Both options share a single Amazon Connect agent event stream, so you don't pay for duplicate streams. Choosing both deploys more resources, such as additional Lambda functions, DynamoDB, and SQS queues, which raises your underlying AWS usage. The integration software stays free regardless of which options you deploy.
The deployment sizes the Kinesis data stream with a single shard by default. You can adjust the shard count to match your agent event rate and the number of consumers. More shards and higher event volume increase your Kinesis and related AWS charges, since those services meter throughput and processing.
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