Sold by: Aspect
Deployed on AWS
AWS Free Tier
Amazon Connect Integration Connector for Aspect Cloud Quality brings Amazon Connect recordings and interaction metadata into Aspect Quality. It maps available interaction metadata to Aspect Quality metadata fields so teams can search, play back, and score customer interactions directly within the Aspect Quality user interface.
Overview
Amazon Connect Integration Connector for Aspect Cloud Quality helps organizations extend the value of Amazon Connect recordings by making them available inside Aspect Quality for quality management and evaluation workflows.
The connector pulls recordings created by Amazon Connect along with available interaction metadata. That metadata is then mapped to Aspect Quality metadata fields, giving quality teams the context they need to locate and review customer interactions efficiently.
Once interactions are available in Aspect Quality, supervisors, evaluators, and quality teams can search for recordings, play them back, and score interactions using the Aspect Quality interface. This helps streamline quality assurance workflows, support more consistent evaluations, and turn Amazon Connect interactions into actionable coaching and performance improvement opportunities.
For custom contract terms, packages, pricing, or additional features, please contact xxx@aspect.com .
Highlights
- Bring Amazon Connect recordings into Aspect Quality for review and scoring.
- Map interaction metadata to Aspect Quality fields for easier search.
- Search, play back, and score interactions in the Aspect Quality UI.
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing has one pricing dimension, offered at no charge. You pay nothing for the integration itself. The single Free dimension covers the integration that connects Amazon Connect with Aspect Workforce. Note that you remain responsible for the cost of any AWS services or resources the integration deploys, such as Kinesis, Lambda, S3, DynamoDB, and SQS. Those charges come from AWS separately, based on your usage. There are no tiers, quantities, or add-ons to select.
Top-of-mind questions for buyers
The Free dimension covers the integration software that connects Amazon Connect with Aspect Workforce at no charge. You still pay AWS separately for any resources the integration deploys, such as Kinesis data streams, Lambda functions, S3 buckets, DynamoDB tables, and SQS queues. Those charges depend on your own usage.
The integration software itself stays free whether you choose Agent Productivity, Real-Time Adherence, or both. Both options share a single Amazon Connect agent event stream. Your AWS resource charges may rise, since more options deploy more resources like queues and tables. You can adjust the Kinesis shard count for your event rate.
The integration software remains free regardless of agent count. Higher agent volume raises the event rate flowing through the Kinesis data stream. You can add shards to handle more agent events and consumers. More shards and higher processing volume increase your separate AWS resource charges, not any software fee.
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Software as a Service (SaaS)
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