Sold by: Thunder Consulting
We specialize in creating custom integrations that seamlessly connect your leading cloud contact center solution with AWS Connect.
Sold by: Thunder Consulting
Overview
Let Thunder help modernize your telephony strategy
- Efficiently handle call volume, speed up call resolution and improve CSAT while meeting rising customer expectations.
- Seamlessly unify voice, digital channels, and customer data to provide a 360 view of the customer.
- Leverage real-time call transcription to unlock AI-powered productivity tools
- Empower supervisors to view calls and insights in real-time to facilitate training and onboarding
- Access real-time operational insights into call volumes, SLAs, agent productivity and more with native reporting
Highlights
- Enhance your customer service experience by integrating your existing cloud contact center platform with the power of AWS Connect. Unify customer data across platforms for a 360-degree view of your interactions.
- Streamline workflows and boost agent productivity with automated data exchange and real-time updates.
- Leverage the scalability and security of AWS to ensure your contact center can handle any volume.
Details
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Delivery method
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
Thunder will provide professional services to gather requirements, implement, and provide training on Amazon Connect to meet customers requirements as specified in the Statement of Work.
For support: thunder_aws@thundersf.com
Software associated with this service
Salesforce Service Cloud
By Salesforce, Inc.
Service Cloud powers seamless collaboration between human agents and AI, across any channel, any industry, and every type of service. Let Agentforce manage low-touch tasks while your teams focus on high-value interactions, unlocking unmatched efficiency and delivering effortless customer experiences from start to finish.