Sold by: Thunder ConsultingÂ
We specialize in creating custom integrations that seamlessly connect your leading cloud contact center solution with AWS Connect.
Overview
Let Thunder help modernize your telephony strategy
- Efficiently handle call volume, speed up call resolution and improve CSAT while meeting rising customer expectations.
- Seamlessly unify voice, digital channels, and customer data to provide a 360 view of the customer.
- Leverage real-time call transcription to unlock AI-powered productivity tools
- Empower supervisors to view calls and insights in real-time to facilitate training and onboarding
- Access real-time operational insights into call volumes, SLAs, agent productivity and more with native reporting
Highlights
- Enhance your customer service experience by integrating your existing cloud contact center platform with the power of AWS Connect. Unify customer data across platforms for a 360-degree view of your interactions.
- Streamline workflows and boost agent productivity with automated data exchange and real-time updates.
- Leverage the scalability and security of AWS to ensure your contact center can handle any volume.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Thunder will provide professional services to gather requirements, implement, and provide training on Amazon Connect to meet customers requirements as specified in the Statement of Work.
For support: thunder_aws@thundersf.comÂ
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