Sold by: Smart Communications
Customer communications management (CCM) solution that helps enterprises deliver personalized, interactive communications.
Overview
Smart Communications is hosted on Amazon Web Services (AWS) to provide customers a reliable, scalable and secure solution to manage all aspects of their customer communications and conversation management operations.
We provide a range of deployment options to customers and partners based on the business and technical requirements of each organization. Our software instances on AWS provide access to numerous global hosting locations, replication across availability zones, and unparalleled availability and uptime.
SmartCOMM on AWS - Customer Communications Management Software
The SmartCOMM customer communications management (CCM) solution helps enterprises deliver personalized, interactive communications via customers' preferred channels and at a tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize work processes leading to improved internal efficiency and ROI.
By leveraging AWS's energy-efficient infrastructure, scalability, and commitments towards renewable energy and carbon neutrality, organizations can significantly reduce their carbon footprint compared to maintaining on-premises infrastructure. AWS's pledge towards sustainability and environmental responsibility provides organizations with an opportunity to reduce their environmental impact while benefiting from the flexibility and scalability of cloud computing.
Benefits
- SmartCOMM helps enterprise organizations centrally manage their critical business and customer communications processes. This customer communications management solution provides a wealth of realized benefits, including:
- Deliver personalized communications - Engage customers with tailored and personalized communications that are brand-consistent, relevant, and provide meaningful value.
- Engage customers on their terms - Reach customers via their preferred channels with omnichannel communications designed to optimize their experience.
- Scale to add new channels - Future-proof your organization by easily adding new communications channels and seamlessly orchestrating conversations across them.
- Manage complexity and compliance - Improve internal efficiency and reduce IT reliance by consolidating your communications ecosystem through our business-user focused solution.
See how an enterprise-scale customer communications management solution on the AWS cloud platform can transform customer experiences. Contact us for a demo, pricing and custom configurations via Private Offer and SaaS agreement at awssales@smartcommunications.com .
Highlights
- Dynamic Scalability: Scale to meet peak volume needs without hardware sitting idle most of the time
- Reduce Your Cost of Ownership: Forget complex licensing across multiple vendors and expensive maintenance contracts
- Avoid Lengthy Upgrade Cycles: Eliminate lengthy (and costly) upgrades in favor of real-time access to the latest and most secure features
Details
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Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
SmartCOMM Base Package | Includes 3 environments and 5 Design Users (no pages included) | $50,000.00 |
Dimensions summary
You buy SmartCOMM through a single contract dimension priced in units. The base package includes 3 environments and 5 Design Users, the people who build and manage communication templates. No communication pages are included, so page volume falls outside this base unit. Because pricing is unit-based, you scale your purchase by adjusting the quantity of units to match your environment and user needs. This structure supports document generation and customer communications management for one committed term. Contact the vendor for details on adding page volume or expanding beyond the included environments and users.
Top-of-mind questions for buyers
A Design User is a person who builds and manages communication templates. The base package includes 5 of these seats. Business users create, edit, and approve templates within the platform. If more than 5 people need to build or manage templates, you add units to expand user count.
An environment is a separate instance of the platform, typically used for development, testing, and production work. The base package provides 3 environments so you can build and test templates before generating live communications. To run more than 3 environments, you increase the unit quantity.
The base package includes no communication pages, so page volume sits outside this unit. Producing documents at any volume requires arrangements beyond the base package. Website pricing notes that volume, communication type, and user licenses all affect cost. Contact the vendor to add page volume to your purchase.
www.smartcommunications.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Customer communications management (CCM) solution that helps enterprises deliver personalized, interactive communications.
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