Sold by: Smart Communicatoins
Customer communications management (CCM) solution that helps enterprises deliver personalized, interactive communications.
Overview
Smart Communications is hosted on Amazon Web Services (AWS) to provide customers a reliable, scalable and secure solution to manage all aspects of their customer communications and conversation management operations.
We provide a range of deployment options to customers and partners based on the business and technical requirements of each organization. Our software instances on AWS provide access to numerous global hosting locations, replication across availability zones, and unparalleled availability and uptime.
SmartCOMM on AWS - Customer Communications Management Software
The SmartCOMM customer communications management (CCM) solution helps enterprises deliver personalized, interactive communications via customers' preferred channels and at a tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize work processes leading to improved internal efficiency and ROI.
By leveraging AWS's energy-efficient infrastructure, scalability, and commitments towards renewable energy and carbon neutrality, organizations can significantly reduce their carbon footprint compared to maintaining on-premises infrastructure. AWS's pledge towards sustainability and environmental responsibility provides organizations with an opportunity to reduce their environmental impact while benefiting from the flexibility and scalability of cloud computing.
Benefits
- SmartCOMM helps enterprise organizations centrally manage their critical business and customer communications processes. This customer communications management solution provides a wealth of realized benefits, including:
- Deliver personalized communications - Engage customers with tailored and personalized communications that are brand-consistent, relevant, and provide meaningful value.
- Engage customers on their terms - Reach customers via their preferred channels with omnichannel communications designed to optimize their experience.
- Scale to add new channels - Future-proof your organization by easily adding new communications channels and seamlessly orchestrating conversations across them.
- Manage complexity and compliance - Improve internal efficiency and reduce IT reliance by consolidating your communications ecosystem through our business-user focused solution.
See how an enterprise-scale customer communications management solution on the AWS cloud platform can transform customer experiences. Contact us for a demo, pricing and custom configurations via Private Offer and SaaS agreement at awssales@smartcommunications.com .
Highlights
- Dynamic Scalability: Scale to meet peak volume needs without hardware sitting idle most of the time
- Reduce Your Cost of Ownership: Forget complex licensing across multiple vendors and expensive maintenance contracts
- Avoid Lengthy Upgrade Cycles: Eliminate lengthy (and costly) upgrades in favor of real-time access to the latest and most secure features
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
SmartCOMM Base Package | Includes 3 environments and 5 Design Users (no pages included) | $50,000.00 |
Dimensions summary
This listing offers one pricing option, the SmartCOMM Base Package, billed as a contract based on units. The package includes 3 environments and 5 Design Users, which are the seats for staff who build and manage communications. No pages are included in the base package. Pricing is set through a contract commitment rather than by hourly or metered usage. Since the base package includes fixed environments and users but no page volume, added communication volume and extra users are handled outside this base allocation. Contact the vendor for details on scaling beyond the included units.
Top-of-mind questions for buyers
A Design User is a seat for staff who build and manage communications. The product is built for business users to create, edit, and control communication templates. The base package includes 5 such seats. Adding users beyond these 5 is handled separately from the base allocation.
An environment is a separate instance of the platform where you build, test, and run communications. Three environments let teams develop, test, and deploy without mixing work. This supports regression testing before communications go live. The base package fixes this at 3; scaling beyond that is arranged with the vendor.
The base package covers environments and Design Users only, with no page volume included. Communication output happens across print, email, SMS, web, and mobile channels. Since pages are not part of this base allocation, the volume of communications you produce is priced separately. Contact the vendor to arrange page volume.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Customer communications management (CCM) solution that helps enterprises deliver personalized, interactive communications.
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