Sold by: Concentrix
iX Hello equips customer service teams with real-time access to approved messaging, policies, and brand standards , so every customer interaction reflects a consistent, confident voice.
Overview
In customer service environments, inconsistency is a liability. When agents answer the same question differently, reference outdated policies, or improvise messaging that doesn't align with brand standards, the result is customer confusion, escalations, and erosion of trust. iX Hello gives customer-facing teams a single, reliable source of truth they can consult in real time , ensuring that every agent, in every interaction, is working from the same approved playbook. Whether your team is handling inbound inquiries, resolving disputes, or communicating product and policy details, iX Hello provides instant access to current messaging guidelines, approved response frameworks, and up-to-date policy documentation. Agents spend less time searching for answers and second-guessing their responses, and customers experience a seamless, consistent level of service regardless of who they speak with. For organizations managing large or distributed customer service teams, iX Hello becomes the connective tissue that keeps every agent aligned.
Highlights
- Real-Time Access to Approved Messaging iX Hello puts your current brand voice guidelines, approved talking points, and response frameworks at every agent's fingertips, eliminating improvised responses and ensuring customer communications stay on-brand and on-policy.
- Policy Accuracy Across Every Interaction Customer service teams no longer have to rely on memory or dig through documentation mid-conversation. iX Hello surfaces the right policy information in real time, reducing errors, misquotes, and costly miscommunications.
- Consistency at Scale Whether your team has ten agents or ten thousand, iX Hello ensures every customer touchpoint reflects the same standards. New agents ramp faster, seasoned agents stay current, and your brand speaks with one unified voice across every channel.
Details
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Pricing
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Dimension | Description | Cost/month |
|---|---|---|
iX Hello Standard Users Monthly | Operational access for employees who consume ixHello-powered capabilities. Suited to knowledge workers, department leads, and frontline teams interacting with pre-built bots and skills. Includes CRM and helpdesk integrations (Salesforce, ServiceNow, Zendesk, BMC Remedy), productivity Alexa Skills, and secure account linking with MFA via one-time PIN. Users interact with capabilities built by administrators , no build or configuration access. At $50.00/user, a 100-user deployment costs $5,000/month. | $50.00 |
Vendor refund policy
All iX Hello charges are non-refundable except where required by law. Refund requests due to verified service outages exceeding 72 hours may be considered if submitted within 30 days of the charge date with a valid support case on record. To request a refund, contact support@concentrix.com with your AWS account ID and transaction ID. Requests are reviewed within 10 business days.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Email support available at ix_hello_support@concentrix.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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