Sold by: Concentrix
iX Hello keeps every employee aligned on messaging, tone, and brand standards so your organization speaks with one consistent voice, at every level.
Overview
Brand consistency is one of the hardest things to scale. As organizations grow, messaging drifts teams develop their own language, customer-facing communications vary in tone, and approved content gets paraphrased in ways that erode brand equity. iX Hello solves this by serving as a centralized, always-available brand resource that employees can consult when writing, presenting, or communicating on behalf of the organization. With iX Hello, companies can embed approved messaging frameworks, tone-of-voice guidelines, product descriptions, and communication standards directly into the assistant's knowledge base. Whether an employee is drafting a customer email, preparing a proposal, or developing internal content, iX Hello provides real-time guidance grounded in your brand's actual standards , not their best guess. The result is an organization where every touchpoint, from the front line to the executive suite, reflects the same voice.
Highlights
- Your Brand Standards, Always On iX Hello ingests your approved messaging guides, style documentation, and tone-of-voice frameworks, making them instantly accessible to every employee. No more hunting through shared drives or outdated PDFs.
- Consistent Messaging Across Every Team From sales and marketing to HR and operations, iX Hello ensures employees across all functions work from the same approved language, reducing off-brand communications before they reach customers or prospects.
- Real-Time Writing Guidance Rooted in Your Voice Rather than generic AI-generated content, iX Hello produces outputs that reflect your organization's specific brand personality, terminology, and standards, keeping every communication recognizably, authentically yours.
Details
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Pricing
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Dimension | Description | Cost/month |
|---|---|---|
iX Hello Standard Users Monthly | Operational access for employees who consume ixHello-powered capabilities. Suited to knowledge workers, department leads, and frontline teams interacting with pre-built bots and skills. Includes CRM and helpdesk integrations (Salesforce, ServiceNow, Zendesk, BMC Remedy), productivity Alexa Skills, and secure account linking with MFA via one-time PIN. Users interact with capabilities built by administrators , no build or configuration access. At $50.00/user, a 100-user deployment costs $5,000/month. | $50.00 |
Vendor refund policy
All iX Hello charges are non-refundable except where required by law. Refund requests due to verified service outages exceeding 72 hours may be considered if submitted within 30 days of the charge date with a valid support case on record. To request a refund, contact support@concentrix.com with your AWS account ID and transaction ID. Requests are reviewed within 10 business days.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Email support available at ix_hello_support@concentrix.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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