Sold by: Concentrix
iX Hello empowers teams to create consistent, on-brand content across every channel , faster and at scale , without sacrificing quality or voice.
Overview
Creating content for multiple channels is one of the most time-intensive demands on modern marketing, communications, and customer experience teams. The same message needs to be adapted for email, social media, internal communications, sales enablement, web copy, and more , each with its own format, tone, and audience expectations. Without a centralized resource to guide that process, content becomes fragmented, off-brand, and inconsistent across the channels your customers and prospects are paying attention to. iX Hello streamlines cross-channel content creation by giving teams an intelligent assistant that understands your brand voice, messaging frameworks, and channel-specific requirements. From drafting a LinkedIn post to developing email campaign copy, writing a product one-pager, or generating internal communications, iX Hello helps content creators work faster without drifting from approved standards. Teams spend less time starting from scratch and more time refining, publishing, and measuring the content that drives results.
Highlights
- Content Built for Every Channel iX Hello adapts your messaging for the unique requirements of each platform and audience, whether that's a social post, a sales email, a customer newsletter, or an internal announcement, ensuring the right tone and format every time.
- Brand-Aligned Output at Scale By grounding content generation in your organization's approved voice, terminology, and messaging guidelines, iX Hello produces outputs that feel authentically yours, not generic AI copy that requires heavy editing before it's usable.
- Faster Content Cycles, Fewer Bottlenecks Teams no longer have to wait on a single writer or creative resource to move content forward. iX Hello enables individuals across the organization to produce quality first drafts quickly, compressing timelines and keeping campaigns on schedule.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
iX Hello Standard Users Monthly | Operational access for employees who consume ixHello-powered capabilities. Suited to knowledge workers, department leads, and frontline teams interacting with pre-built bots and skills. Includes CRM and helpdesk integrations (Salesforce, ServiceNow, Zendesk, BMC Remedy), productivity Alexa Skills, and secure account linking with MFA via one-time PIN. Users interact with capabilities built by administrators , no build or configuration access. At $50.00/user, a 100-user deployment costs $5,000/month. Organizations scaling beyond 500 users should model the Dedicated Enterprise tier for better unit economics. | $50.00 |
iX Hello Enterprise Users Monthly | Full platform access for builders, administrators, and power users. Unlocks no-code bot and skill creation, blueprint template publishing, Lex bot and Alexa Skill configuration, and full integration management across Salesforce, ServiceNow, SAP, Office 365, on-premises databases, and contact center platforms (Amazon Connect, Genesys). Includes organizational admin controls , user management, publishing governance, and credential management. Best deployed in a hybrid model: a small Enterprise builder population (5 to 20 users) supporting a larger Standard consumer base. 10 Enterprise + 200 Standard users = $10,500/month, scaling efficiently as consumer volume grows. | $50.00 |
Seats | Seats | $50.00 |
Vendor refund policy
All iX Hello charges are non-refundable except where required by law. Refund requests due to verified service outages exceeding 72 hours may be considered if submitted within 30 days of the charge date with a valid support case on record. To request a refund, contact support@concentrix.com with your AWS account ID and transaction ID. Requests are reviewed within 10 business days.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Email support available at ix_hello_support@concentrix.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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