Overview
Westcon expertise is recognized by Palo Alto Networks as an Elite Authorised Support Partner, a status only given to the top 10% of Support Partners worldwide. As a Backline support provider, Westcon strictly follows the vendor guidelines for resolving incidents, such as response time policies and escalation procedures.
Westcon Support is designed to be an extension of your business and to remotely assist you or your end customer with specific break/fix incidents and related configuration and performance issues with your products. Our highly qualified support engineers are service specialists who assess your requests in depth and ensure that the most appropriate solution or workaround is provided. Our technical team is trained and certified to the highest requirements from our vendors and assist on case management from start to finish.
Westcon have won numerous awards for our support, including Support Provider of the Year with Palo Alto Networks and Poly.
Highlights
- Pricing Assistance designed by the vendor to ensure alternative competitive routes to market. We offer local language support options in five different languages; including English, German, Spanish, French and Italian. Access to our free Online ticketing and asset management tool (Sigma). Our Multi Vendor certified Engineers are able to bring a holistic approach to resolving issues.
- Westcon have 5 Support Centres located around the globe. Palo Alto Networks recognise Westcon Comstor as an Elite Authorised Support Centre, a status only given to the top 10% of Authorised Support Centres worldwide. All Support is run as 24x7 - 365 days a year
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