Sold by: TTEC Digital (formerly VoiceFoundry)
TTEC Digital (formerly VoiceFoundry) contact center solutions for retail transform the retail customer experience to provide consistent, sophisticated omnichannel service experiences across channels. When you can provide a seamless journey for your customers as they move between channels – physical stores, chat, website, text, social media, phone, etc. – you can drive efficiency and greater personalization, derived from data, in every customer interaction.
Overview
We help simplify the use of the AWS toolset and contact center solutions, so you can tap into the full potential of these world-renowned innovations and begin your Customer Experience Transformation as quickly as possible. The Rapid Start begins by assessing your business needs and readiness, developing an approach to deploying the right combination of AWS services, and creating a plan for fully migrating your contact center to the cloud.
Initial Consultation and Ideation session
- Detailed design review sessions for setup, configuration, and contact flow requirements
- AWS readiness
- Cloud-based technology assessment
- User authentication and agent connectivity
- Bot concept mapping for quick & easy success in your business (Order Status, Location Finder, Pay by Phone )
- Setup and Configuration
Creation of Amazon Connect system
- Customer Hours of Operation
- Setup of 3 basic queues for order placement, order / service & VIP customers
- Security profiles for agents, supervisors, managers, and administrator
- Reporting and Recording
Configure call recording for all agents within solution
- Ensure all recordings will be encrypted at rest
- Create real-time and historical views using the native reporting feature and available metrics
- Real-time and Historical Reporting
- Training
Documentation around created solution and framework for expansion
- Knowledge Transfer and Go-live Support
- Future phase planning and idea mapping
- Capabilities assessment of hand-off team and roadmap facilitation for long term ownership of the journey map
Highlights
- Our cloud cloud contact center strategy and deployment services help accelerate retailers’ customer experience transformation, implementing omnichannel strategies that incorporate advanced AI/ML and analytics solutions to attract and retain customers, improve customer insights and engagement, and increase operational efficiency.
- Forrester’s 2021 US Retailers Customer Experience Index Report states that 72% of customers will stop making a purchase if the experience generates emotions like annoyance, disappointment, or frustration.
Details
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Contact TTEC Digital (formerly VoiceFoundry) for more information: