We help simplify the use of the AWS toolset and contact center solutions, so you can tap into the full potential of these world-renowned innovations and begin your Customer Experience Transformation as quickly as possible. The Rapid Start begins by assessing your business needs and readiness, developing an approach to deploying the right combination of AWS services, and creating a plan for fully migrating your contact center to the cloud.

Initial Consultation and Ideation session

• Detailed design review sessions for setup, configuration, and contact flow requirements
• AWS readiness
• Cloud-based technology assessment
• User authentication and agent connectivity
• Bot concept mapping for quick & easy success in your business (Order Status, Location Finder, Pay by Phone )
• Setup and Configuration

Creation of Amazon Connect system

• Customer Hours of Operation
• Setup of 3 basic queues for order placement, order / service & VIP customers
• Security profiles for agents, supervisors, managers, and administrator
• Reporting and Recording

Configure call recording for all agents within solution

• Ensure all recordings will be encrypted at rest
• Create real-time and historical views using the native reporting feature and available metrics
• Real-time and Historical Reporting
• Training

Documentation around created solution and framework for expansion

• Knowledge Transfer and Go-live Support
• Future phase planning and idea mapping
• Capabilities assessment of hand-off team and roadmap facilitation for long term ownership of the journey map