T-Shirt Size (Gold): Elevating Your Amazon Connect Implementation
Unlock the potential of your Amazon Connect experience with our Gold T-shirt Size Options offering. Tailored for those seeking a streamlined yet impactful solution, our Gold Tier includes essential features to enhance your customer experience. Benefit from optimized call routing, interactive voice response setup, and basic real-time analytics to make data-driven decisions. Experience the next level of customer engagement with our Gold Tier package.
Overview
Our award winning Gold Tier TShirt Size Options gets you up and running quickly and includes. Project Management
- Contact center assessment
- Design & Development
- Acceptance Testing, Training & Knowledge Transfer
- Production rollout and launch support
- Project management
Technical Deliverable
- Two (2) Amazon Connect Instance in the region of your choice. One development and one production.
- SSO Configuration (SAMLv2, AWS SSO, Azure SSO, Okta and Default)
- One (1) CRM Integration (Salesforce, ServiceNow, Zendesk, Dynamics 365)
- Two (2) Languages
- Four (4) Lambda functions (e.g., data dip for customer data, Task lookup etc.)
- Ten (10) call flows (based on customer’s documented flows) including twenty (20) basic queues
- Up to fifty (250) agents
- Call recording setup
- Encryption
- S3 Configuration (initial and retention)
- Real-time contact center metrics (native connect) configuration
- Real-time agent metrics configuration
- Historical contact center and agent metrics
Consulting This package also includes Consulting around Self-service and call deflection strategy with the use of bots and digital channels
| Sold by | Global Technology Solutions Inc. |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
WHAT'S INCLUDED? We do not believe in one-size-fits-all and hence customize GTS Care based on your specific needs. Every GTS Care package includes HelpDesk access via phone, email, sms and other channels.
Business Hour Help Open cases related to an incident, questions, problem etc. via email, phone and chat and get feedback within your SLA and business hour.
Best Practice Recommendations Get best practices recommendations proactively on your contact center application.
Quaterly Reviews Business reviews to measure success and apply tweaks in the engagement or process if needed.
Moves, Adds and Changes (MAC) Moves, adds, and changes (MAC). Keep your contact center solution up-to-date and align with user requirements.
Contact us at: hello@globo-tek.com 855.245.6285