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    T-Shirt Size (Gold): Elevating Your Amazon Connect Implementation

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    Sold by: Global Technology Solutions Inc. 
    Unlock the potential of your Amazon Connect experience with our Gold T-shirt Size Options offering. Tailored for those seeking a streamlined yet impactful solution, our Gold Tier includes essential features to enhance your customer experience. Benefit from optimized call routing, interactive voice response setup, and basic real-time analytics to make data-driven decisions. Experience the next level of customer engagement with our Gold Tier package.
    Request private offer
    Listing Thumbnail

    T-Shirt Size (Gold): Elevating Your Amazon Connect Implementation

     Info
    Sold by: Global Technology Solutions Inc. 
    Request private offer

    Overview

    Our award winning Gold Tier TShirt Size Options gets you up and running quickly and includes. Project Management

    • Contact center assessment
    • Design & Development
    • Acceptance Testing, Training & Knowledge Transfer
    • Production rollout and launch support
    • Project management

    Technical Deliverable

    • Two (2) Amazon Connect Instance in the region of your choice. One development and one production.
    • SSO Configuration (SAMLv2, AWS SSO, Azure SSO, Okta and Default)
    • One (1) CRM Integration (Salesforce, ServiceNow, Zendesk, Dynamics 365)
    • Two (2) Languages
    • Four (4) Lambda functions (e.g., data dip for customer data, Task lookup etc.)
    • Ten (10) call flows (based on customer’s documented flows) including twenty (20) basic queues
    • Up to fifty (250) agents
    • Call recording setup
    • Encryption
    • S3 Configuration (initial and retention)
    • Real-time contact center metrics (native connect) configuration
    • Real-time agent metrics configuration
    • Historical contact center and agent metrics

    Consulting This package also includes Consulting around Self-service and call deflection strategy with the use of bots and digital channels

    Highlights

    • Time to market: Our cloud contact center deployment services enhance customer experience and provides a quicker time to market.
    • Advanced AI: Native AI/ML improve customer insights and engagement and increase operational efficiency.
    • Speech enabled IVR, Call recording, transcription and much more.

    Details

    Sold by
    Global Technology Solutions Inc. 
    Categories
    Implementation 
    Managed Services 
    Training 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    WHAT'S INCLUDED? We do not believe in one-size-fits-all and hence customize GTS Care based on your specific needs. Every GTS Care package includes HelpDesk access via phone, email, sms and other channels.

    Business Hour Help Open cases related to an incident, questions, problem etc. via email, phone and chat and get feedback within your SLA and business hour.

    Best Practice Recommendations Get best practices recommendations proactively on your contact center application.

    Quaterly Reviews Business reviews to measure success and apply tweaks in the engagement or process if needed.

    Moves, Adds and Changes (MAC) Moves, adds, and changes (MAC). Keep your contact center solution up-to-date and align with user requirements.

    Contact us at: hello@globo-tek.com  855.245.6285