Sold by: Spiral by UJET
Create exceptional customer experiences with AI that knows your
customers and their needs, gives your agents superpowers, and
provides data-driven insights
Overview
A powerful AI issue hub that autonomously transforms millions of raw customer conversations into a single, unified, proactive intelligence layer, providing definitive, contextualized, and financially quantified answers about any customer issue across 100% of your interactions, regardless of channel.
For custom pricing, EULA, or a private contract, please contact jetstream@ujet.cx , for a private offer.
Highlights
- Improve CSAT & Drive ROI: Boost revenue and Customer Lifetime Value (CLV) with personalized service. Cut operational costs and cost per contact for faster returns.
- Boost Agent Efficiency: Improve First Contact Resolution (FCR), reduce Average Handle Time (AHT), and enhance Employee Experience (EX).
- Conversational Analytics: Autonomously create a taxonomy of your customer conversations, reviews, and feedback across all channels to surface blind spots, with ultra-specific issue detection.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Starter Bundle | Starter bundle includes 50K interactions per year | $24,000.00 |
Growth Bundle | Growth bundle includes 200K interactions per year | $60,000.00 |
Bronze Bundle | Bronze bundle includes 500K interactions per year | $120,000.00 |
Silver Bundle | Silver bundle includes 1M interactions per year | $192,000.00 |
Gold Bundle | Gold bundle includes 2M interactions per year | $300,000.00 |
Dimension | Cost/unit |
|---|---|
Additional billing per contract | $0.01 |
Dimensions summary
You buy Spiral by UJET through an annual contract priced by interaction volume. Five bundles set your yearly capacity: the Starter Bundle covers 50K interactions, the Growth Bundle 200K, the Bronze Bundle 500K, the Silver Bundle 1M, and the Gold Bundle 2M. Pick the bundle that matches your expected yearly interaction count. As your volume needs rise, you move to a bundle with higher included capacity. If you exceed your contracted amount, the Additional billing per contract dimension covers usage beyond your bundle.
Top-of-mind questions for buyers
An interaction is a single customer conversation the platform ingests and analyzes. This includes voice calls, live chats, emails, survey responses, social media messages, and app reviews. Each ingested conversation counts once toward your yearly bundle capacity, regardless of the channel it came from.
Each bundle sets a fixed yearly interaction allowance. If you process more interactions than your bundle includes, the Additional billing per contract dimension charges you for that extra usage. Your bundle capacity does not change automatically; overage is billed separately against your existing contract.
Bundles are priced by yearly interaction volume, not by agent count. Match your expected annual conversation total to a bundle: Starter covers 50K, Growth 200K, Bronze 500K, Silver 1M, and Gold 2M interactions. Estimate your yearly conversations across all channels to choose the right fit.
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Vendor refund policy
Services are non-cancellable, and all fees paid are non-refundable
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Spiral by UJET customers receive support through a defined customer success and support motion designed to help them onboard, use, and get value from Spiral. Support includes implementation guidance, customer success engagement, access to Spiral documentation, and escalation to the Spiral product/engineering team when product questions or technical issues require deeper investigation.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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