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    PD Reliability Platform

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    Sold by: PagerDuty 
    Deployed on AWS
    Incident detection, investigation and remediation by blended teams of agents + humans. Learn from every incident to continuously improve developer and responder performance. Prevent future disruptions before they happen.

    Overview

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    PD Reliability Platform is an AI-first platform for incident detection, investigation and remediation by blended teams of agents + humans. It eliminates the friction of using multiple, fragmented product experiences, sold separately. The components of PD Reliability Platform include:

    Paige: PagerDutys SRE Agent: Paige works incidents side by side with responders, orchestrating agents and automations to stop issues before they become outages. You decide whether Paige runs the fix end to end or waits for your sign-off.

    Incident Management: Humans and agents work together across the incident lifecycle, turning every incident into an opportunity to learn and prevent.

    Signal Intelligence: Machine learning, AI, and automation help teams reduce alert noise, improve incident visibility, triage efficiently, and remove manual, repetitive work from the incident response process.

    AI and Automation: Paige with automation native to PD Reliability Platform actually restarts services, executes remediation (including Kubernetes), and runs automated actions across cloud, hybrid, and on-prem.

    Highlights

    • Shift from reactive to proactive with Paige, your SRE Agent as your first line of defense across every step of the incident
    • Build resilience and prevention with PD Reliability Platform as your single platform for agent and human collaboration
    • Stay ahead of what is next with PD Labs, an AI innovation center focused on helping you tackle new challenges

    Details

    Delivery method

    Deployed on AWS
    New

    Introducing multi-product solutions

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    Multi-product solutions

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs.

    Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com  or via a ticket submitted at tickets.pagerduty.com

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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