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Deployed on AWS
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
4.2
Overview
High customer expectations and increasingly distributed systems mean disruptions to digital service can have catastrophic effects on sales, brand loyalty, and operating costs. The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Teams can automate and accelerate issue resolutions with minimal human interruption-and improve system resilience and team capacity while reducing the strain of operational complexity and the unexpected.
With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its machine learning-powered AIOps functionality can reduce alert noise by up to 98% and drive down MTTR with critical context for faster triage and effective automation.
PagerDuty integrates with various AWS services, including AWS CloudWatch, Amazon GuardDuty, AWS CloudTrail, AWS Personal Health Dashboard, Amazon EventBridge, AWS Security Hub, Amazon DevOps Guru, AWS Control Tower, AWS Outposts, and AWS S3 Storage Lens.
AIOps PagerDuty AIOps helps teams reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Noise reduction baked in with an ML model that learns and adapts based on user behavior means teams see fewer incidents overall. And automating toil from manual event processing results in greater efficiency, saving teams valuable time for innovating.
Process Automation PagerDuty Runbook Automation is a managed cloud service that enables DevOps teams and SREs to create and delegate operational tasks in automated runbooks to other stakeholders such as developers, NOC personnel, and incident responders. Runbook Automation provides automated workflows and task automation focused on IT and developer process automation. Examples include service provisioning, CI/CD, configuration management, incident diagnosis and remediation, and more. With PagerDuty Runbook Automation, you can resolve requests in minutes, rather than days, optimize security and compliance, and give your engineers more time to spend on innovation rather than firefighting.
Incident Response PagerDuty helps you save time and money by bringing together the right teams with the right information to resolve incidents faster. Replace manual processes with automation to streamline incident response, freeing up time and resources for more innovation. Orchestrate end-to-end incident response with a service ownership model that only brings in the teams you need. Over 21K organizations trust PagerDuty to help them adopt DevOps best practices and build more resilient operational practices to minimize costly downtime and protect the customer experience.
Custom Private Offer All PagerDuty platforms are available through a custom private offer. Please use the contact form at <www.pagerduty.co.jp/contact-us/ > for help to create a custom offer tailored to your needs.
Highlights
- Incident Response - Manage incidents end-to-end
- Process Automation - Automate and delegate business and IT processes
- AIOps - Maximize IT capacity with fewer incidents and faster resolution
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
PagerDuty Subscription | PagerDuty Operations Cloud on AWS | $50,000.00 |
Dimension | Cost/unit |
|---|---|
Additional events over contracted value | $0.0805 |
Dimensions summary
This listing uses a contract model with two pricing dimensions that work together. You buy the PagerDuty Subscription, which sets your contracted level of use for the Operations Cloud platform. Pricing scales with the number of users you add to your account, since each person who receives notifications or joins a schedule counts toward billing. The second dimension, additional events over contracted value, applies only when your event volume exceeds what your contract covers. You pay for that overage on top of your base subscription, so usage above the committed amount is billed separately.
Top-of-mind questions for buyers
A user is anyone added to your account who receives notifications or joins an on-call schedule. Each such person counts toward billing. Read-only stakeholder users are counted separately and added in packages, so they are billed apart from standard responder users.
An event is a valid signal sent to PagerDuty through email or API that returns a successful response. Your subscription covers a contracted event volume. Once your usage passes that committed amount, each extra event bills under the additional events dimension, on top of your base subscription.
The PagerDuty Subscription is the base charge and scales with the number of users you add. The additional events dimension applies only when event volume exceeds your contracted level. For most accounts, user count drives the bill; event overage adds cost only during high-volume periods.
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Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly - with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
PagerDutys MCP integration connects AI agents and LLMs directly to PagerDuty, enabling developers to automate incident response, access real-time operational data, and accelerate resolution within their preferred tools.
Managing IT operations today comes with numerous challenges, such as complex workflows, manual troubleshooting, and difficulty in identifying the right expertise to resolve critical issues quickly. These inefficiencies often lead to increased downtime, slower incident resolution, and overwhelmed IT teams. with ICS PagerDuty IT Ops Services, we combine PagerDuty’s powerful IT Ops capabilities with ICS Compute Professional Services and Managed Services to effectively address and solve these challenges.
Centralized infrastructure management for cloud environments, providing deployment automation, system monitoring, operational visibility, and DevOps management.
Customer reviews
Harjoth Sudan
Structured alerting has reduced recurring incidents and enables faster resolution for our team
Reviewed on Sep 04, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for PagerDuty Operations Cloud is to manage alerts and to monitor AI-powered workflows. For example, whenever a service goes down, it needs attention, and PagerDuty Operations Cloud helps in keeping track of all these things.
PagerDuty Operations Cloud helps me when a service goes down by notifying everyone. Prior to this, we were using Slack, but we were relying on messages, and this platform gives more clear visibility to the team rather than a message.
PagerDuty Operations Cloud identifies the right person and notifies that person, so it is way faster and efficient.
What is most valuable?
The best features PagerDuty Operations Cloud offers for us include incident management and automated alerting, which are helping us. These are the only reasons we started and onboarded this.
Automated alerting and incident management features make my team's life easier on a day-to-day basis. We have set the hierarchy, and if the first person does not respond, it moves to the second person, so that way we do not miss any escalations or issues.
PagerDuty Operations Cloud has positively impacted my organization by making us more structured. All the production-related issues which we were facing before are sorted.
Since using PagerDuty Operations Cloud, I have noticed specific outcomes such as faster incident resolution. Recurring issues were monitored properly, and recurring incidents were corrected and have stopped.
What needs improvement?
PagerDuty Operations Cloud can be improved. The product itself is a bit complicated, and the initial configuration takes time, making it very difficult for new members to understand.
The product is strong, but making the setup simpler and easy to operate is an area that can be improved.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for the last year.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is stable.
What do I think about the scalability of the solution?
PagerDuty Operations Cloud is highly scalable.
How are customer service and support?
Customer support is good. I would rate customer support nine out of ten.
Which solution did I use previously and why did I switch?
We have not used any different solution previously.
What was our ROI?
I have seen a return on investment. The ROI is great for us as repetitive incidents have decreased, the time in solving those issues has also decreased, and the team needs more projects and fewer team members.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing revealed that licensing is fine. However, the pricing was a bit high, and the setup, as I mentioned, is a bit complicated, costing us four weeks and roughly one hundred dollars.
Which other solutions did I evaluate?
Before choosing PagerDuty Operations Cloud, one of the team heads suggested this to us, and we implemented it because they were using this in their previous organization.
What other advice do I have?
Regarding PagerDuty Operations Cloud's AI capabilities, I think its governance and security are trying to cope up. For now, this has not been a challenge for us, but we keep an eye always.
Regarding PagerDuty Operations Cloud's AI capabilities, I find its accuracy and reliability of output to be very accurate and quite reliable.
My advice to others looking into using PagerDuty Operations Cloud is that it helps a lot with production issues and solving them on time. I suggest they go ahead and set this up properly, as initially it takes time but will provide ROI.
PagerDuty Operations Cloud is one of the reliable solutions that help in solving production issues. I have rated this review eight out of ten.
Akriti Chawla
Automated incident workflows have reduced downtime and now protect revenue and customer experience
Reviewed on Sep 01, 2026
Review provided by PeerSpot
What is our primary use case?
I am using PagerDuty Operations Cloud for handling all the operations in our organization to resolve all the issues. PagerDuty Operations Cloud detects outages and issues if something happens on a website, and assigns it directly to the right team so that it is easy for us to fix and track the resolution.
Sometimes, over the call, we schedule and automatically notify the responsible engineer. Sometimes we trigger an automatic workflow. For example, if any user is searching for a product on our website and adding it to the cart, if an issue occurs proceeding to payment or any issue occurs due to product availability, then it automatically notifies us so that we can fix it to maintain the same experience.
Primarily, I am using PagerDuty Operations Cloud for our API outage. If our production API is giving a 400, 500, or 404 error, it automatically notifies us. Sometimes the payment gateway starts failing and transactions are impacted. It is easy for us to know the impact so that we can fix it to keep things the same.
What is most valuable?
PagerDuty Operations Cloud mainly offers on-call and escalation management. It offers to automatically alert the right engineer. It has in-built intelligent alert grouping, so it reduces duplicate notifications. It has in-built AI operations so we can identify important scenarios and reduce unnecessary alerts. Event orchestration is also in-built, so events automatically process based on the incident conditions.
It gives the operational console in which all things are on the centralized dashboard. It gives us a transparent and real-time view of all the incidents so that we can track and resolve them as soon as possible.
Post-incident review captures incident information and helps our team to analyze what is going on on our website so that we can improve our future responses.
It reduced the downtime because critical incidents reach the right engineer, so we can fix them for a faster resolution. It also reduces the maintenance cost to save money and helps us to deliver the best customer experience. It reduced the operational cost as well as improved the product team's productivity.
It gives us insights and recommendations. We are continuously improving ourselves by using PagerDuty Operations Cloud.
What needs improvement?
If AI can detect the root cause analysis without any human intervention would be beneficial. I would like to see predictive incident prevention, because sometimes an engineer is busy with some task, so if a task is a low priority, AI can fix it on our behalf. Business-focused dashboards where we can check the revenue and the customer impact, and how we are reducing the downtime in real-time would be valuable.
PagerDuty Operations Cloud has AI capability but needs some optimization. Sometimes it fixes the issues but takes too much time compared to a human doing it manually.
We can improve by combining alerts with the addition of metrics. We can also collect the recommendations based on the feedback to improve future prediction.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for the last one year.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is very stable. It is fabulous and very scalable, rated ten out of ten.
What do I think about the scalability of the solution?
The scalability is superb.
How are customer service and support?
I see a good ROI because it reduces our operations cost as well as the human effort and makes our application more robust and reliable.
Which other solutions did I evaluate?
I did consider alternate solutions, but I finalized PagerDuty Operations Cloud.
What other advice do I have?
I would always recommend PagerDuty Operations Cloud for all production applications because it automatically detects and monitors our application if something happens related to the API. It really detects the issue and responds quickly. PagerDuty Operations Cloud is a fabulous solution for all production applications. I give this solution a perfect rating of ten out of ten.
Aaron Held
Automated alerting has streamlined incident response and improved team coordination
Reviewed on Aug 26, 2026
Review provided by PeerSpot
What is our primary use case?
The usual use cases for PagerDuty Operations Cloud include incident management. I ran the infrastructure teams and SRE, so the primary use case was incident management and spinning up RCAs, tracking remediation. We also used it for identifying key stakeholders of projects. We relied on the escalation chains and the groups. Even if it wasn't an incident, if somebody had a question or they needed to get a hold of the CMS team, they would go into PagerDuty. We had a lot of integrations into Teams chat.
The heart of it was obviously kicking off pages from alerts within PagerDuty Operations Cloud. It was fully automated so that when an anomaly was detected, it automatically created an incident in PagerDuty. That automation was just table stakes. We also had some good automations to follow up and close out Jira tickets that would integrate with the PagerDuty incident. The primary one was simply calling the people when something happens.
What is most valuable?
My favorite feature about PagerDuty Operations Cloud is that it just worked. It was one of the tools we didn't have to worry or think about. It was very well polished. It did what they said they were going to do, and it didn't require a lot of customization. I think it facilitated us organizing the teams, groups, and escalation chains really well. However, there is no feature that stands out significantly.
PagerDuty Operations Cloud absolutely requires maintenance on my end. Escalation chains and people get stale very quickly. I wish it would integrate into org charts or an HR system so that when people get terminated or shift roles, PagerDuty knows about the changes. We had one escalation chain where it went up to an executive that wasn't in the company anymore.
What needs improvement?
The users would complain that they always had a hard time maintaining their schedules, their escalations, and installing the app. I got a lot of complaints from the people that responded to pages rather than from the people who administered PagerDuty.
The complaints I remember were about how users wanted to be notified. It was very common for somebody to misconfigure their own communication chain and not test it, so when an alert went off, their excuse was they didn't get the page or they didn't get the SMS. I got a lot of feedback from users that they struggled to do their shift when they needed someone to cover their shift. Often that wouldn't get done. Anything that can be done to make that as easy and simple as possible would be helpful.
For how long have I used the solution?
I have probably used PagerDuty Operations Cloud for about five years total.
What do I think about the stability of the solution?
The stability of PagerDuty Operations Cloud has been great. I have not experienced any stability issues.
What do I think about the scalability of the solution?
I have no problems with scalability. I have used it for like 500 engineers and experienced no issues.
How are customer service and support?
I did not have any partnerships with them. I was just a customer and user.
Which solution did I use previously and why did I switch?
I have used some alternatives. I used Grafana incident management a lot and we used something called RingCentral.
How was the initial setup?
The initial deployment for a new client when starting with PagerDuty Operations Cloud was moderate. I would say it was more difficult because the biggest problem we had was just identifying who the responders were. It does take a bit of setup. We also did the Teams integration, which requires security and permission. The setup is always hard, though this is not necessarily a criticism on PagerDuty.
What's my experience with pricing, setup cost, and licensing?
I am not current on what the current pricing is for PagerDuty Operations Cloud, but I assume it is per seat and per responder.
Which other solutions did I evaluate?
If I were to pick one, PagerDuty Operations Cloud is the one I would pick if there were no budget concerns. If I was budget-constrained, I would pick Grafana.
What other advice do I have?
PagerDuty Operations Cloud did influence the volume and nature of alerts. We had more of them. I have implemented this three major times in my career, and the number of incidents immediately shot up and then came down. What happens is you identify the incidents more aggressively and then you actually fix the problems. I think that is a good thing.
I have not used Incident Workflows or Event Orchestration to automate toil from the incident management process. We played with it, but I did not use them in practice.
I did not use the AI agents at all. I would rate this review a 9.
Aryan Dwivedi
Real-time alerts have protected client sites and now keep our team focused on critical issues
Reviewed on Aug 25, 2026
Review provided by PeerSpot
What is our primary use case?
PagerDuty Operations Cloud is used for real-time alerts when something goes wrong with our system so the team can fix it right away, and for setting up on-call schedules to ensure the right person is always ready to answer the problem at any time of the day. We also use it for scaling up discovery calls with our clients and prospects.
Last month, one of our main web servers stopped working in the middle of the day, and the system sent an instant notification to the team, who automatically used our on-call schedule to contact the right engineer on duty, saving us precious time instead of guessing who to call.
We have used PagerDuty Operations Cloud to control the external noise from the alerts.
What is most valuable?
The real-time notification is top-notch, and critical warnings reach the right person right away without delay. Smart tools that reduce extra alert noise are great for keeping the team focused on real-time problems. The large number of connections to over 700 different software tools allows us to bring all work together in one workflow.
PagerDuty Operations Cloud has helped fix critical problems much faster, including the ads we are running that do not crash, the websites we run for our clients, and our CRM website.
I cannot say that PagerDuty Operations Cloud has reduced downtime or improved our team's response time because we have been using it for around two months only. However, we have seen reduced downtime and quick resolution of issues because everyone is notified when something is damaged, whereas earlier we would only find out about issues when the client called us. This also gave us a demerit because the client thought we could not do the work properly, resulting in a significant reduction in our monthly retainer. Now we are stable with our monthly retainer.
The security governance of PagerDuty Operations Cloud is pretty good.
Regarding its accuracy and reliability of output, I would say it is pretty much accurate.
PagerDuty's generative AI is pretty good, although sometimes the decision can be a bit generic and not very reliable, but they are improving it.
What needs improvement?
The learning curve for PagerDuty Operations Cloud is a bit steep, with its complicated rules and schedules, and we have to dedicate a proper team to use that tool.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for two months.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is pretty much stable and I have not seen it crashing.
What do I think about the scalability of the solution?
PagerDuty Operations Cloud is pretty much scalable.
How are customer service and support?
I have not used customer support until now, but I believe they will be great.
Which solution did I use previously and why did I switch?
We were not using any different solution; this is the first time we are going for an on-cloud platform.
What about the implementation team?
I cannot share how my team has leveraged automation within PagerDuty Operations Cloud because it is a bit confidential.
What was our ROI?
It helps us save manual hours of work every week.
For me as an employee, I would say the time has been reduced and the downtime has been reduced.
Which other solutions did I evaluate?
I was not on the team that evaluated options before choosing PagerDuty Operations Cloud, so I cannot tell you about this.
What other advice do I have?
We are still in the process of implementing AI and automation through PagerDuty for incident response.
I cannot answer that question right now because we are still testing PagerDuty's autonomous AI agents.
The alert reduction feature has been reporting to us issues such as a client's website being down or the CRM website being down, which I would say has saved us.
I would say that if your team can purchase PagerDuty Operations Cloud, you can definitely use it, although it is a bit costly for a startup, as was pointed out by my team too, but we have saved a lot of time.
I gave this review a rating of 9 out of 10.
Raj kuruhuri
Alert noise has been cut and on-call teams respond faster to critical incidents
Reviewed on Aug 10, 2026
Review from a verified AWS customer
What is our primary use case?
Our main use case for using PagerDuty Operations Cloud is because our L1 team was under constant stress from alert storms and missed escalations that were threatening our service reliability. We chose it to streamline the escalation matrices, and it has been excellent for us. It has streamlined our escalation metrics and drastically reduced erroneous notifications, meaning my engineering teams are now only waking up in the middle of the night for actual revenue-impacting emergencies. It has brought stability to our operations and allowed us to respond accurately and swiftly.
The main use case is to ensure that our services run uninterrupted while optimizing our operational cost. We are using it as the central hub for IT alerting, incident management, and automated on-call scheduling across the organization.
How has it helped my organization?
PagerDuty Operations Cloud has definitely been a game changer for the organization. The return on investment has been significant and highly visible. It has helped us reduce alert noise and surface resolution insight. We have saved an average of 30 minutes per incident, which totals a time savings of at least 70% to 80% per year. On a broader operational scale, the built-in ticketing management, the macros, and the automation have saved us the equivalent of at least three to four full-time employees, which has minimized our cost.
Most importantly, it has minimized our downtime by catching signals earlier and translated that to productive revenue, which has avoided an estimated loss worth one million dollars for our company.
What is most valuable?
PagerDuty Operations Cloud has given us very clear AI-driven alert grouping. The autonomous AI agent calculated alerts and suppressed the noise. We used to get temporary traffic spikes or minor upgrade dips, and it has ensured that wherever there is a need for a security alert, it provides the security alert in real time, 24/7.
PagerDuty Operations Cloud includes automated escalation, which helps us set up a call and join the right person via SMS, mobile push, or direct phone call. Another valuable feature is historical data insight, which gives clear insight during an incident and surfaces the historical data on forward-looking resolution from similar past events. This helps the team resolve issues faster.
These features have given us real-time insight and a historical and present-time alert system via SMS, mobile push, or direct phone call. Even if the team has missed an alert at the regular time, it provides historical data and insight to ensure we understand why an incident has been raised or why a security breach has occurred.
What needs improvement?
PagerDuty Operations Cloud is working as expected, but if I were to suggest one improvement, I believe that the AI could be better. The accuracy can be improved because during consistent critical events, it occasionally groups unrelated alerts or misses a correlation, which forces our on-call team to fall back to manual triage.
For how long have I used the solution?
We have been using PagerDuty Operations Cloud in our organization for the last three and a half years.
What do I think about the stability of the solution?
We experienced 100% stability. We did not face any challenges.
What do I think about the scalability of the solution?
It is definitely a scalable product. We can easily scale up and down as per our needs. It has great scale.
How are customer service and support?
Customer support is a 10 out of 10. We had an interaction with them for one of the incidents, and they resolved it within 30 minutes.
What's my experience with pricing, setup cost, and licensing?
Our experience with the pricing, setup cost, and licensing of PagerDuty Operations Cloud has been excellent. We have chosen the pay-as-you-go licensing through AWS Marketplace, which has been a great option for us.
Which other solutions did I evaluate?
Before choosing PagerDuty Operations Cloud, we definitely evaluated other options and alternatives to ensure we were selecting the right solution. Some solutions we considered included Opsgenie by Atlassian, Better Stack, xMatters, and Splunk On-Call.
What other advice do I have?
The alert reduction feature of PagerDuty Operations Cloud has given us at least 30 minutes per incident and has reduced the overall tasks and work that was being done. We have seen a reduction in time and a reduction in the incidents, and we have saved a lot of money as well.
The team has leveraged PagerDuty Operations Cloud to optimize the incident workflows in a positive way. It has given us clear insight into all incidents. We can easily track them in the history section. The impact is significant because it has optimized our workflows, optimized team capacity, and optimized the quality of incidents. The major impact is on time. The team has been allocated tasks on time, and they are able to deliver them on time.
I give PagerDuty Operations Cloud a rating of nine out of ten. Since it has provided us exceptional results, I have given it a nine, and one point is deducted for the improvement I have suggested. Anyone who is looking for a dedicated platform for alerting and automation-related incidents should definitely go with PagerDuty Operations Cloud. They are the best in this category.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)