Are you looking to combine one of the world's largest CRM platforms with the most advanced customer engagement platforms on the planet? Consilium can help you leverage the power of Salesforce and Amazon Connect to provide world-class customer experiences and drive operational efficiency.
Overview
Consilium delivers advanced integration between Salesforce and Amazon Connect, offering contact center agents the ability to easily look up customer profile information and deliver a more efficient interaction. Agents spend less navigating multiple platforms/applications, and more time focusing on servicing customer contacts by providing personal, authentic and engaging interactions.
With advanced integration, we're also able to help automate and/or simplify a variety of routine functions (i.e., creating accounts, logging cases, updating contacts), which helps to mitigate inadvertent errors, drive operational efficiency by reducing handle times and improve customer satisfaction.
Highlights
- Improve agent experience.
- Reduce costs (i.e., handle time reduction, task automation/simplification).
- Improve customer satisfaction and first contact resolution.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Email - info@consilium.co | Website -