Consilium delivers advanced integration between Salesforce and Amazon Connect, offering contact center agents the ability to easily look up customer profile information and deliver a more efficient interaction. Agents spend less navigating multiple platforms/applications, and more time focusing on servicing customer contacts by providing personal, authentic and engaging interactions.

With advanced integration, we're also able to help automate and/or simplify a variety of routine functions (i.e., creating accounts, logging cases, updating contacts), which helps to mitigate inadvertent errors, drive operational efficiency by reducing handle times and improve customer satisfaction.