A Senior Consultant is assigned and will be the main point of contact for service delivery with access to a team that can support OpenText, Splunk, Dynatrace, Keyfactor, Device42, Freshworks, and more. The Whitlock team will:

• Provide a framework to ensure all aspects of the plan have been well thought out and each of the stakeholders understands the commitment required to achieve a successful deployment.
• Leverage our decades of experience in IT Ops management to share best practice guidance and integrate the tool(s) throughout your environment to drive maximum value from the platform.
• Establish a modern, practical continuous improvement process and culture for enhancement after the initial deployment.
• Monitor the environment to ensure it is up to date and running properly.
• Be your Champion working with teams to resolve issues impacting availability and performance.

Whitlock TotalCare is designed to be flexible. As your needs change, so can the delivery. Engagements can include:

• ValueFirst workshop for deployment or re-deployment planning
• Installation and configuration of on-premises or SaaS environments
• Ongoing administration and support
• Dashboards and reporting
• Proactive problem analysis
• Environmental updates and health checks
• License management
• Training and enablement
• Full-time or part-time