Sold by: Extreme Group
Provides visibility and control over consumption, estimated cost, latency, errors and failures of AI applications running on Amazon Bedrock and other AWS services. Dynatrace correlates Amazon CloudWatch metrics, Amazon Bedrock invocation
logs and AWS cost data with application telemetry to identify deviations, while ServiceNow connects those findings to corrective operational action
Overview
AI applications create an operational need to understand consumption, estimated cost, reliability deviations and the actions required to correct them. When technical signals, ownership and operational records are disconnected, it becomes harder to control deviations and coordinate the response. Dynatrace combines AI Observability and OpenTelemetry GenAI with token, estimated cost, latency and error data. Davis AI, SLOs, anomalies and dashboards identify deviations, while Dynatrace Workflows or APIs can trigger ServiceNow. ServiceNow manages incidents, tasks, requests and changes, using ITAM/SAM for asset and license context, CMDB for ownership, and Flow Designer or IntegrationHub for applicable orchestration. The combined model connects technical visibility to documented operational execution, supporting cost and reliability control with less manual coordination. If AI or MCP governance is in scope, AI Control Tower/Gateway may add governance capabilities, subject to technical and commercial validation.
Highlights
- Visibility into AI application tokens, estimated cost, latency, errors and failures.
- Dynatrace Workflows or APIs can trigger ServiceNow actions, reducing manual handoffs between observation and execution.
- ServiceNow ITSM records, CMDB ownership and ITAM/SAM context support controlled corrective action and governance.
Details
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Delivery method
Deployed on AWS
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Vendor support
At Extreme Group, we are committed to providing exceptional support to our clients at every stage of their project. Our dedicated team of experts is available to answer any questions, provide guidance, and offer ongoing support during and after delivery. We value long-term relationships with our clients and are ready to assist them in resolving any challenges or issues that may arise. comercial@extremegroup.com.br
Software associated with this service
By ServiceNow
Govern every AI agent across your enterprise. ServiceNow AI Control Tower and Amazon Bedrock AgentCore give architects a single pane of glass for deploying, monitoring, and controlling autonomous AI at scale.
By ServiceNow
Accelerate cloud transformation with ServiceNow and AWS. ServiceNow is the AI control tower for business reinvention - run it on AWS to put AI to work at scale.
To purchase ServiceNow products on AWS, please contact your ServiceNow Sales team for your personalized, customized, and confidential Private Offer.
By Dynatrace
Dynatrace is advancing observability for digital businesses of the future, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward.
The Dynatrace platform and flexible pricing model are designed to grow with your business and scale based on your demands.
Learn more at www.dynatrace.com
By Dynatrace
Dynatrace is advancing observability for digital businesses of the future, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward.
Learn more at www.dynatrace.com