Turbo launch for Genesys Cloud

Our mission is to simplify contact center migration to Genesys cloud, allowing you to fully unlock the potential of these cutting-edge innovations and kickstart your Customer Experience Transformation with ease. With our Turbo Launch program, we begin by evaluating your business requirements and preparedness, devising a strategy for deploying the optimal mix of AWS services, and charting a course for a seamless transition of your contact center to the cloud with our award winning G-CONTACT offering.

We have over 20 years of experience in contact center transformation project of all sizes and have carefully built a process that caters to your need and is customizable. We are a Genesys Gold and AWS Advance Tier Partner.

ASSESS

1. Contact Center Readiness Assessment
2. Migration Readiness Assessment
3. Rapid Discovery
4. Self-service and call deflection strategy with the use of bots, and digital channels

DESIGN & BUILD

1. Contact Center Detailed Discovery
2. Environment Setup
3. One (1) Genesys Cloud Instance setup in your region of choice
4. One (1) Language
5. Three (3) touch-tone or speech enabled architect flows (based on customer's documented flow) including 3 basic queues.
6. Up to Fifty (50) Agents.
7. Call recording setup
8. Real-time contact center metrics (native genesys) configuration.
9. Real-time metrics for agent metrics configuration.
10. Historical metrics for contact center and agent performance.

TEST & TRAIN

1. Solution Configuration and Unit Testing
2. User Acceptance Testing (UAT) support
3. Train-the-trainer
4. User and System Training / Knowledge Transfer
5. Go-live support

MIGRATE & OPTIMIZE

1. Accelerate transform at scale
2. Help Migrate other workloads
3. Optional enhanced care

• Periodic optimization activities