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    Amazon Connect Pilot setup Professional Services

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    Sold by: Aspen Technologies Group LLC 
    Aspen helps customers move from premise contact center environments to Amazon Connects cloud-based platform. We do this by taking a consultative approach to understand the following: Where are you now? What’s your current pains? Where do you want to go? We then design Amazon Connect to solve your desired business outcomes.
    Request private offer
    Listing Thumbnail

    Amazon Connect Pilot setup Professional Services

     Info
    Sold by: Aspen Technologies Group LLC 
    Request private offer

    Overview

    Aspen brings Customer Experience (CX) expertise to the Amazon Connect ecosystem. Our methodology is: Design, Decide and Deploy. This allows us to deliver consistent results that allow for rapid timelines (if needed).

    During the Design phase we work with you to understand your desired business outcomes: Where are you now? Where do you want to go? What are your current pains? Based on these answers we design a high-level solution overview which we validate with you.

    We then move to the Decide phase which is where we plan how the implementation will flow. This starts off with a project kick off meeting with Key personal. During this call we validate the timeline and set weekly meetings times to track the progress. Finally, we identify sprints and phases of the build to meet you go lives date.

    The final stage is the Deploy stage. This is where we build everything we agreed to and make adjustments based on our weekly meetings. Once everything is built, we document what the use cases will be for UAT testing and allow you to test the system. After the system passes all your test, we set go live date and move to our enhanced care support after go live. With this offering we provide the front line support of your connect environment 24/7.

    Highlights

    • CX consulting to evaluate your current set up and plan where you want to go.
    • We help get funding to implement Amazon Connect

    Details

    Sold by
    Aspen Technologies Group LLC 
    Categories
    Implementation 
    Premium Support 
    Training 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    Contact Centers often serve a critical function in their organizations. However, it’s difficult to hire and retaining skilled resources for managing the day-to-day operations of Amazon Connect. AspenTGI is a leading provider of operational support and managed services for Connect.

    With this offering, we provide the front line of support for your Connect environment, the AWS services supporting it, and many third-party telephony solutions.

    Key Deliverables

    Quarterly review of support metrics and recommendations for improvement or enhancement

    • 4-hour response SLA on all requests
    • Moves, Adds, Changes, and Deletes (MACDs)
    • 8x5 or 24x7 availability
    • Direct contact via email, phone, and Slack You can reach support and submit a ticket by sending an email to:support@aspentgi.com  or calling 970.305.4880