A cloud services company focused on providing contact center solutions. Our services range from CX Consulting, Amazon Connect deployments and ongoing Enhanced Care for support operations.
Aspen helps customers move from premise contact center environments to Amazon Connects cloud-based platform. We do this by taking a consultative approach to understand the following: Where are you now? What’s your current pains? Where do you want to go? We then design Amazon Connect to solve your desired business outcomes.
Hiring the right agents for your contact center can be difficult and costly. Aspen will staff you call center with agents that fits your unmique needs. This allows you to increase your staff when needed while focusing on your business.
Aspen Quality Management is designed to be a cornerstone of best-in-class contact centers. As the leading expert in contact center solutions, we understand your challenges. Our simple-to-use platform turns your customer interaction data into insights that fuel your continuous improvement.
Users are often required to leave a voice message, either because the center is closed or because the nature of the call requires it. With this service, we capture the caller’s voicemail message, transcribe the message, then attach the transcript and recording to a CRM, ticketing...
Amazon Connect captures useful data from contacts for use in operational reporting and customer experience analysis. While the native reporting interface is user-friendly, it doesn’t allow for granular report controls. Connect stores call data in Contract Trace Records (CTRs). However,...
Contact Centers often serve a critical function in their organizations. However, it’s difficult to hire and retaining skilled resources for managing the day-to-day operations of Amazon Connect. AspenTGI is a leading provider of operational support and managed services for Connect. With...
Call centers may experience unplanned or ad-hoc events that require the business hours to be changed. Updating these hours requires an administrative user to make changes in one or more places, and is prone to misconfiguration. With this service, we use an external calendar such as...
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