Aspen Quality Managment services
Aspen Quality Management is designed to be a cornerstone of best-in-class contact centers. As the leading expert in contact center solutions, we understand your challenges. Our simple-to-use platform turns your customer interaction data into insights that fuel your continuous improvement.
Overview
Aspen has work with over 100 companies to help them manage their Quality Managment tools. We have the experience to help you integrate this tool with Amazon Connect. We then help you set up surveys that will make an impact with training your agents. We then work with you on going to optimize this process and set up the correct trainings. This leads to better agents and better service for your customers.
Key Benefits of using Aspen:
- User-friendly interface for simplified usability
- Live call, desktop, IM & video monitoring
- Meets regulatory compliance
- Rich set of contact center features
- Customizable dashboards
- Flexible active or passive integrations with all major UC platforms
- Supports multiple integrations in a single deployment
- RECAP API for enhanced integration
| Sold by | Aspen Technologies Group LLC |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.