NeuraFlash Service Cloud Voice Essentials sits on top of Service Cloud & Omni-Channel functionality with Amazon Connect’s cloud contact center to create an intuitive agent experience and in turn provide excellent service to your customers.

Voice Essentials completes your SCV instance & maximizes efficiency and outcomes.

• Equip your agents to handle calls with ease with sentiment advisor, ambient knowledge, and network quality gauge.
• Increase efficiency with visual voicemail, after call work, and both agent and contact center wallboards.
• Organize your contacts & expand your reach with Voicemail Drop for High Velocity Sales & Mass Provision Users.

View the impact of these features through voice insights, a 360 View of your Call Center Performance, including IVR reporting.

As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 150+ SCV deployments since product launch in July 2020.

Deliverables: NeuraFlash will provide professional services to support the configuration, setup, and implementation of Salesforce Service Cloud Voice- Amazon Connect per the customer's requirements outlined in the agreed upon Statement of Work (SOW).

Get started today: https://www.neuraflash.com/offerings/voice-essentials-for-sfdc-service-cloud-voice-with-amazon-connect

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