HCT Managed Splunk SOC – Monitoring, Alert Triage & Incident Response

Managed SOC for Splunk is a modular security operations offering designed to deliver continuous monitoring, detection operations, and incident response using the customer’s Splunk environment as the central security platform. The service improves security posture while reducing internal workload and operational complexity through expert-led, repeatable SOC processes. Core capabilities

• Continuous monitoring and alert triage: Validate, prioritize, and route alerts based on severity, context, and risk

• Incident investigation: Structured analysis and enrichment to confirm impact, scope, and recommended actions

• Guided or managed response: Escalation, containment guidance, and response workflows aligned to operational playbooks

• Detection content tuning: Continuous improvements to reduce false positives, increase fidelity, and improve signal-to-noise ratio

• MITRE ATT&CK alignment: Investigation and reporting mapped to relevant techniques for a consistent operational context

Modular service model The service is delivered through modular components so customers can tailor coverage based on business requirements, risk profile, and maturity level. Common modules include:

• Alert triage and incident investigation
• Guided response or managed response (with defined escalation model)
• Continuous detection tuning and optimization

Optional modules to extend capabilities:

• SOAR-driven automation (e.g., playbook-assisted triage and response) Proactive threat hunting
• Compliance-focused reporting and executive metrics
• Expanded coverage hours and service-level objectives (SLOs)
• Each module is delivered with defined scope, service model, and escalation process to ensure transparency and predictability.

Onboarding and operating model

The engagement begins with a focused onboarding phase to validate:

• Visibility and data readiness (sources, coverage assumptions)
• Alerting and routing logic
• Escalation paths, stakeholders, and response expectations

Following onboarding, ongoing SOC operations function as an extension of the customer’s security team, providing faster detection, reduced Mean Time to Respond (MTTR), and measurable operational outcomes.