ManageEngine OpManager BYOL

What do you like best about the product?

The most like thing is instant email response when any onboarded device goes down, Interface is very very friendly, technical support is very good when you have premium support which is around 20% of the total licenses cost.

What do you dislike about the product?

After the upgrades, I’ve run into challenges many times.

What problems is the product solving and how is that benefiting you?

Monitoring of all the Network devices that are running in our organization via ICMP and SNMP.

What do you like best about the product?

1. For the breadth of coverage it offers the licensing cost is remarkably competitive.

2. Dashboards are well-organised, visually clear, and easy to navigate. New team members get comfortable fairly quickly without much hand-holding.

3. Strong Multi-Vendor Coverage & Performance - Performance data for CPU, memory, disk, and network is reliably accurate and consistently collected without gaps.

4. The alerting-to-incident flow with ITSM works cleanly. Automatic ticket creation on threshold breaches keeps operations tight and audit-friendly without needing complex middleware or custom scripting.

5. Support is accessible, knowledgeable, and turnaround is fast. Onboarding feels assisted rather than abandoned.

6. AIOps capabilities around anomaly detection and predictive alerting are a welcome addition, helping reduce noise and surface meaningful issues before they escalate. Still maturing, but already adding practical value in day-to-day operations.

What do you dislike about the product?

- Out-of-the-box reports cover the essentials but customisation is limited. Getting a polished, meaningful report tailored to specific stakeholder needs often requires exporting data and reworking it externally. Not ideal when you need quick executive-level visibility.
- Various add-on options per use case for indepth monitoring. At times it feels like core functionality that should be included that than an upsell.
- While the ITSM and CMDB integration works well for basic incident creation, deeper bi-directional CMDB synchronisation and relationship mapping sometimes requires additional configuration effor

What problems is the product solving and how is that benefiting you?

OpManager brings infrastructure and network device monitoring under one roof, removing the need to juggle multiple tools and giving the operations team a single, dependable view of overall environment health at any moment.

It helps catch performance issues - CPU, memory, disk, and network - before they snowball into outages, keeping services stable and reducing unplanned downtime that directly impacts the business.

The ITSM and CMDB integration closes the loop between monitoring and incident management, so alerts don’t just fire into a void; they turn into tracked, accountable tickets with clear ownership and established resolution workflows.

At its core, OpManager addresses a very practical need: giving a lean IT operations team strong visibility and control across a diverse, mixed-vendor environment without stretching the budget - which, for most organisations, is the real day-to-day challenge.

What do you like best about the product?

A single-view dashboard for all network devices across the entire network. So GUI is user friendly to use which helps the performance of the engineer to troubleshoot the issue asap.

It has easy onboarding new devices for various network devices.

It supports lot of other devices as well like switch, router, firewall and intergration with Pager duty.

What do you dislike about the product?

OpManager alerting needs to be optimized. Adding AI features to explain why an alert is being triggered and what the actual cause is could deliver better results.

A monthly review of the configuration is also required so the system continues to run smoothly.

What problems is the product solving and how is that benefiting you?

It helps us monitor our networking devices more effectively before we don't use to have any product for monitoring.

What do you like best about the product?

It has a great range of network device monitoring coverage. It supports monitoring via SNMP, WMI, CLI, ICMP, etc. It also supports all of our vendors, like Cisco and HP/Dell.

What do you dislike about the product?

The UI and UX feel a bit outdated, but the app is very responsive.

What problems is the product solving and how is that benefiting you?

We have a huge number of devices to monitor, and at various levels. It helps accommodate all of them.

What do you like best about the product?

It offers a wide range of features for end users, all bundled together in a single package.

What do you dislike about the product?

OpManager has a bit of an intimidating learning curve at first, and it took me some time to get comfortable with it.

What problems is the product solving and how is that benefiting you?

It’s allowing us to manage more devices than ever before, and it integrates easily with many providers through a range of monitoring protocols.