Sold by: NovelVox NA INC
Novelvox Smart CTI Connector embeds within OracleFusion Service Cloud for agents to get the work done quickly for faster resolution with an integrated unified interface.
Overview
Amplify Agent Productivity and Personalize Customer Experience with Novelvox Smart CTI Connector. Free your agents from the hassle of manually fetching caller information from CRM during live interactions. Connect your existing phone systems with SAP C4C to equip agents with key call controls and valuable caller information on a single, integrated interface powered by NovelVox Smart CTI Connectors. Key Benefits: Increased Agent Performance Improved Team Efficiency Unified Interface using NovelVox Designer Studio.
Highlights
- 1. Embedded call controls 2. Agent state control 3. Integrated call 4. Disposition/ wrap-ups 5. Special notes 6. Click to dial. Unique CRM & screen pop workflows: Create unique screen pop flows, integrate CRM workflows, and more to fuel agent efficiency without impacting your CSAT scores
- Flexible gadget UI customization : Easy to customize and user-friendly gadget UI to match your unique business needs. Custom phone number formats Configure phone contacts in multiple formats to eliminate repetitive, manual agent efforts.
- Additional third-party integrations: Integrate with more business apps to empower agents with complete caller information, without switching screens. Productivity Add-Ons : Ready integration with NovelVox productivity gadgets , Case Management, Reporting & Dashboard to further boost agent productivity Omnichannel integrations : Extended connectivity to Email & Chat for Amazon Connect, Genesys Cloud, Zoom, or with Novelvox Omnichannel solution i.e CXInfinity
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
2_5MM minutes | 2.5MM minutes of CTI Connector usage per year for inbound and outbound | $18,999.00 |
5_5MM minutes | 5.5MM minutes of CTI Connector usage per year for inbound and outbound | $37,998.00 |
10_5MM minutes | 10.5MM minutes of CTI Connector usage per year for inbound and outbound | $56,997.00 |
Dimensions summary
This listing sells the CTI connector under a yearly contract based on call minutes. You pick one of three annual usage allowances: 2.5 million, 5.5 million, or 10.5 million minutes. Each tier covers both inbound and outbound calls that link your Oracle Fusion Service Cloud environment to your phone system. The tiers work as fixed annual usage pools, so you choose the level that matches your expected call volume. Higher tiers cover more minutes per year. The connector capability stays the same across all three tiers; only the included minute allowance changes.
Top-of-mind questions for buyers
Each minute of connector usage on inbound and outbound calls counts toward your yearly pool. The connector links your Oracle Fusion Service Cloud interface to your phone system, letting agents make and receive calls. Time spent on those linked calls draws down your chosen allowance of 2.5, 5.5, or 10.5 million minutes.
The minute tier covers connector usage. Some third-party applications the vendor integrates with charge separate API, access, transaction, or subscription fees. These are not part of your connector allowance and are billed separately where they apply. Confirm which integrations in your setup carry such fees before you buy.
Each tier is a fixed annual pool of minutes for inbound and outbound calls. The table does not define automatic overage pricing. If you expect volume beyond your tier, pick a level that matches projected usage or contact the vendor to confirm how excess minutes are handled.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
AWS infrastructure support
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