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    Totaldocs: The Omnichannel Orchestration Solution to power your business

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    Sold by: Totaldocs 
    Totaldocs is a comprehensive CPaaS platform that transforms customer experience and enhances operational efficiency. With advanced omnichannel orchestration, systems integration, and document production, it delivers personalized and engaging journeys across channels like messaging apps, email, SMS, and more. Integrated into this platform is TotalBot, an application that consolidates all transactional journey features into a single endpoint. TotalBot enhances customer service, providing smarter, faster, and 24/7 support, ensuring seamless interactions at every touchpoint. Totaldocs shines with its seamless systems integration, enabling smooth synchronization between various processes and workflows. It also offers advanced cloud-based document production, allowing businesses to create, compose, and send documents securely, efficiently, and with a high level of personalization. Elevate your customer experience and operational excellence with Totaldocs!
    Listing Thumbnail

    Totaldocs: The Omnichannel Orchestration Solution to power your business

     Info
    Sold by: Totaldocs 

    Overview

    Are you ready to take your customer and employee experience to the next level? Introducing Totaldocs, a CPaaS platform that gives you everything you need to delight your customers and boost your company's operational efficiency. With omnichannel orchestration, systems integration, and advanced document production capabilities, our platform empowers you to create an exceptional experience in every interaction.

    TotalBot, the integrated application that consolidates all transactional journey features into a single endpoint, is your key to optimizing customer engagement. It increases conversions by making the buying process more intuitive and user-friendly, leading to more sales. The chatbot can be easily integrated into your website without the need for advanced technical skills. Additionally, it offers personalized quotes based on customer profiles and specific needs, boosting satisfaction and engagement. With Generative AI, TotalBot can also provide instant responses to customer queries, helping clear doubts about products and services, which enhances customer confidence and supports decision-making.

    Capture your audience's attention with omnichannel orchestration. Totaldocs, combined with TotalBot, lets you connect with customers through their preferred channels, such as messaging apps, email, SMS, and more. TotalBot enhances this strategy by providing fast, smart, and always-available customer support, ensuring a personalized and seamless service experience at every touchpoint. Totaldocs also gives you access to powerful analytics and statistical data, enabling strategic decision-making. Employees can utilize BI dashboards to monitor customer interactions in real-time, track key performance indicators, and optimize engagement strategies. These tools allow your team to anticipate customer needs, improve workflows, and deliver more proactive, efficient service.

    Ignite customer interest with a flexible, adaptable platform. Totaldocs integrates all your company's communication processes, offering a unified view of customer interactions. Seamlessly connect with existing systems and optimize workflows to improve operational efficiency. Whether your business is large or small, Totaldocs is designed to meet your specific needs.

    But we don't stop there! Totaldocs goes beyond communication by offering advanced cloud document production capabilities. You can efficiently compose, customize, and send documents -- whether invoices, contracts, or other key materials -- ensuring security and legal certification while streamlining the entire process.

    Imagine a platform that unites all these features, giving your company full control of a unique digital journey. Totaldocs is the solution for businesses looking to elevate customer experience, boost operational efficiency, and achieve remarkable results.

    Don't wait any longer! Discover the power of Totaldocs and transform the way your company engages with its customers. Enjoy all the advantages this innovative platform provides, and take your customer experience to the next level, ensuring your company's long-term success with Totaldocs.

    Highlights

    • Omnichannel Orchestration - Connect with your customers through the channels they prefer, such as messaging apps, email, and more. With TotalBot, you can provide smart, fast, 24/7 service that enhances the customer experience at every touchpoint. This seamless integration of multiple channels results in greater customer satisfaction and loyalty to your brand.
    • API for integration with various systems - By consolidating your company's processes and workflows, the platform facilitates internal communication, reducing bureaucracy and improving operational efficiency. Integration with existing systems allows you to make the most of your resources in a unified way, increasing productivity and agility in internal processes.
    • Fast and secure document production and signing - With advanced cloud document production and CCM (Customer Communication Management), you can efficiently customize and send your documents securely. Generate invoices, contracts, and other materials relevant to your customer interactions in a streamlined way, saving time and ensuring legal compliance. This results in greater transaction reliability and strengthens your company's reputation.

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Totaldocs: The Omnichannel Orchestration Solution to power your business

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    1-month contract (10)

     Info
    Dimension
    Description
    Cost/month
    Overage cost
    Document Composition
    Per generated page
    $0.01
    Emails
    Without attachments, pricing per message sent
    $0.01
    Emails with attachments
    With attachments, pricing per message sent
    $0.01
    SMS
    Per message sent
    $0.025
    Chatbot with WhatsApp + Gen AI
    Per message received by the Chatbot (WhatsApp sessions not included)
    $0.005
    WhatsApp Notifications
    Per notification sent (WhatsApp sessions not included)
    $0.10
    Electronic Signature
    Per 10 signatures per document
    $0.80
    Chatbot with WebChat + Gen AI
    Per message received by the Chatbot
    $0.005
    User
    Per max user limit
    $18.00
    -
    Storage
    Per GB of max storage limit
    $0.80
    -

    Additional usage costs (4)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Marketing WhatsApp Sessions (Per 24h sessions per contact)
    $0.156
    Utility WhatsApp Sessions (Per 24h sessions per contact)
    $0.087
    Authentication WhatsApp Sessions (Per 24h sessions per contact)
    $0.022
    Service WhatsApp Sessions (Per 24h sessions per contact)
    $0.075

    Vendor refund policy

    No refunds

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Support by email: support@totaldocs.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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