Sold by: CDW
CDW Technology Support for NetApp
Overview
CDW Technology Support provides an enhanced customer warranty support and incident management for covered devices. When something goes wrong with your NetApp infrastructure, you need help from technical experts who can immediately evaluate the issue, respond quickly, and minimize or eliminate any disruption to your operations. You need support from an expert to achieve consistent, up-to-date maintenance of your hardware to ensure maximum reliability, availability and performance.
CDW is your single point of contact for troubleshooting and resolving any issues impacting your NetApp environment. CDW Technology Support goes above and beyond direct vendor support. We focus on understanding your organizational needs to ensure you receive comprehensive and consistent support for your hardware and software assets. If escalation to the OEM is required, CDW will do that on your behalf.
This service supports AWS S3, EC2, and Cloud Volumes ONTAP.
Highlights
- Access to 24/7/365 technical support. Compliance with NetApp for support requirements. Direct access to device RMA without escalation to NetApp. Automatic ticketing for AutoSupport and drive replacement incidents. Competitive pricing compared to traditional product maintenance. End-to-end ownership of all incidents and service requests. Includes access to NetApp OnTap software upgrades, updates, and patching
- Includes dedicated post-sale CSM. Live reviews of Active IQ. Delivery escalation and CSAT POC.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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