Sold by: Fluent Commerce
Connect AI Agents with real-time order status, shipment and tracking data in a secure, standardized way without custom integration.
4.8
Overview
The official Fluent Order Management MCP (Model Context Protocol) server makes it simple to connect AI Agents with the real-time order data in Fluent Order Management. It gives customer service AI agents a secure, standardized way to access order status, shipment, and tracking data without custom integration. AI Agents can also initiate actions, such as canceling an order, or changing a delivery address. This helps organizations deliver a better customer experience while reducing operational costs.
With this server, Fluent Order Management customers can:
- Access order status data from compatible AI applications Respond to customer order status enquiries through natural language
- Provide order status, expected delivery date, shipment tracking information, and item details
- Allow AI agents to take actions on behalf of customers, such as canceling orders or updating a delivery address.
This enables contact centers to reduce ticket volumes and average handling times, while still delivering high-quality service experiences.
In the future it will also provide access to inventory availability data, and initiating returns.
Highlights
- Use AI agents to handle "Where is my order?" calls, cancel orders, and change delivery address
- Reduce call volumes and handling time and improve customer experience
- Grow your business without increasing support staff
Details
Sold by
Categories
Delivery method
Integration protocol
Type
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Fluent Order Management MCP Server | $0.00000001 |
Price varies by AI Agent User type, API volumetrics and number of Users | $0.00000001 |
Dimensions summary
This listing bills on a usage basis, so what you pay reflects your actual activity rather than a flat subscription. Three factors drive your cost: the type of AI Agent User you deploy, your API volume, and the number of Users. As any of these grow, your usage-based charges scale with them. The two dimensions work together to meter the MCP Server, which lets AI agents connect to and take action within Fluent Order Management. Because pricing depends on your specific mix of agent types, API calls, and users, the final amount varies by deployment.
Top-of-mind questions for buyers
All three factors combine to set your charge. The AI Agent User type, your API call volume, and the number of Users each contribute. As any one grows, your usage-based cost scales with it. The three metrics work together, so your final amount reflects your specific deployment mix.
The MCP Server lets AI agents connect to and take action within Fluent Order Management. Agents can handle order status questions, monitor delivery SLAs, and reroute or recreate shipments. Your usage-based charges meter this agent activity against your API volume and user counts.
No. This listing bills on a usage basis, so charges reflect your actual activity rather than a flat fee. Months with more AI agent activity, higher API call volume, or more Users cost more. Lower-activity periods cost less. There is no set recurring amount.
fluentcommerce.com
Helpful?
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
API-Based Agents & Tools
API-Based Agents and Tools integrate through standard web protocols. Your applications can make API calls to access agent capabilities and receive responses.
Additional details
Usage instructions
Getting started with the Fluent Order Management MCP Server:
Prerequisites:
- You must be a current Fluent Order Management customer
- You can use an agent of your choosing which supports MCP integration
Endpoints are customer specific, and connection details will be provided upon signup - please refer to this page for more details: https://docs.fluentcommerce.com/landing/fluent-order-management-mcp-server
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Do you struggle with inventory visibility? Or need to: Show accurate inventory across all channels? Add more websites to your backend? And control what stock you sell on each? What about optimizing your sourcing and fulfillment logic to reduce costs? Or do you have plans to expand globally or through acquisition? If so, Fluent Order Management can help you get control over your inventory availability and fulfillment so you can grow with confidence.
Fluent Big Inventory is a next gen intelligent enterprise inventory hub. Get inventory data from all your back end systems to your digital channels... faster
This product has charges associated with it for seller support. Fluent Bit provides a lightweight, high-performance log processor and forwarder designed for cloud-native environments. It enables efficient collection, processing, and routing of logs and metrics across distributed systems with minimal resource usage.
This product has charges associated with it for seller support. Fluent Bit is a lightweight, high-performance log processor and forwarder used to collect, process, and send logs and metrics from servers, containers, and applications to storage or monitoring systems.
Customer reviews
Jonathan L.
Our Omni-channel strategy enabler
Reviewed on Jul 14, 2023
Review provided by G2
What do you like best about the product?
As one of the key enablers of omni-channel implementation journey, Fluent OMS has approved itself as the most innovative and game-changing product within our enterprise that expediting the progress of fulfilling business strategies, and also expanding more e-business capabilities that are keep up closely with the increasing customer demands. Thanks to the SAAS platform which offers strong scalability and new features released from time to time, our team is able to quickly scale up/down the system capability in response to the campaign, and adept even more omni-channel features/solutions to meet our business expectation.
Highlighting OMS features we like:
Omni-channel ready and future-proof solution
Lightweight and modular
Flexible and adaptive to new business processes without heavily change of coding
Modern and innovative UI design (comparing with conventional ERP)
Highlighting OMS features we like:
Omni-channel ready and future-proof solution
Lightweight and modular
Flexible and adaptive to new business processes without heavily change of coding
Modern and innovative UI design (comparing with conventional ERP)
What do you dislike about the product?
The out-of-box design of dashboards is stylish and innovative but to some extend also loses some key elements on the layout such as multiple data filter and data row count, making it sometimes hard to search and operate orders in a batch.
Also I assume due to the increasing security concern, some existing features (plug-in) is no longer available in the new release, our team has to opt for 3rd party solution out of Fluent.
Also I assume due to the increasing security concern, some existing features (plug-in) is no longer available in the new release, our team has to opt for 3rd party solution out of Fluent.
What problems is the product solving and how is that benefiting you?
Fluent OMS streamlines the connection among multiple company e-touchpoints making the business ambition of omni-channel roadmap achievable.
Retail
Process Flow and Dashboard
Reviewed on Jul 13, 2023
Review provided by G2
What do you like best about the product?
I am a digital delivery manager in retail.
I work with our retail team closely to ensure a smooth process of our orders' flow.
And Fluent OMS has enabled me to manage this duty of mine with no complexity.
Fluent Commerce workflows fully fit in our custom operational needs and our recommended partner delivers our inquiries on time and budget.
In Retail Stores' point of view, the system provides a user-friendly dashboard which also enables me to support them easy and effective.
Fluent OMS has really helped our business and so we are looking into enhancing our ecommerce & retail processes by using its capability more effectively.
I work with our retail team closely to ensure a smooth process of our orders' flow.
And Fluent OMS has enabled me to manage this duty of mine with no complexity.
Fluent Commerce workflows fully fit in our custom operational needs and our recommended partner delivers our inquiries on time and budget.
In Retail Stores' point of view, the system provides a user-friendly dashboard which also enables me to support them easy and effective.
Fluent OMS has really helped our business and so we are looking into enhancing our ecommerce & retail processes by using its capability more effectively.
What do you dislike about the product?
Global Platform Upgrade, Timeframe and communication.
As a delivery manager, I need to now about any upgrade in advance.
I would rather the upgrade can be planned and executed as per our time zone (AEST) and out of normal business hours if any outage is estimated.I need the context of email notification about such planning to clealy based on our time zone (AEST).
As a delivery manager, I need to now about any upgrade in advance.
I would rather the upgrade can be planned and executed as per our time zone (AEST) and out of normal business hours if any outage is estimated.I need the context of email notification about such planning to clealy based on our time zone (AEST).
What problems is the product solving and how is that benefiting you?
We sue Fluent OMS for our "Ship from Store" order management. The workflow is simple to understand and enable us to manage it with our partner in an effective way.
Retail
Streamline your Order Management operations effortlessly with Fluent
Reviewed on May 31, 2023
Review provided by G2
What do you like best about the product?
Fluent provides businesses with the flexibility to easily customize their order management workflows according to their unique needs. Configuring workflows, automating processes, and setting up business rules is straightforward, ensuring the platform is adaptable to the unique business scenarios.
Another area to highlight is Fluent’s Omnichannel orchestration. It seamlessly manage orders and inventory across multiple channels. For our customer it's online, in-store, and a drop-ship network, Fluent's platform ensures consistent and efficient order orchestration for a superior omnichannel experience.
As a Consultant, Fluent also provides good support and has a team of experts who are always available. Their expert team helps our development team quickly resolve any issues or queries, minimizing disruptions and maximizing the platform's potential.
Another area to highlight is Fluent’s Omnichannel orchestration. It seamlessly manage orders and inventory across multiple channels. For our customer it's online, in-store, and a drop-ship network, Fluent's platform ensures consistent and efficient order orchestration for a superior omnichannel experience.
As a Consultant, Fluent also provides good support and has a team of experts who are always available. Their expert team helps our development team quickly resolve any issues or queries, minimizing disruptions and maximizing the platform's potential.
What do you dislike about the product?
While the platform's flexibility is an advantage, it may be overwhelming for businesses without dedicated resources or extensive technical expertise. The abundance of customization options can sometimes lead to confusion or difficulties in finding the right balance for some users.
What problems is the product solving and how is that benefiting you?
As a consultant implementing Fluent Order Management, I have witnessed the transformative impact it brings to businesses.
It has resulted in reduced customer service involvement, prevented overselling, and provided a centralized view of inventory for expanded sales channels. These benefits have led to streamlined operations, improved customer satisfaction, and the ability to confidently scale business activities.
It has resulted in reduced customer service involvement, prevented overselling, and provided a centralized view of inventory for expanded sales channels. These benefits have led to streamlined operations, improved customer satisfaction, and the ability to confidently scale business activities.
Brandon M.
Fluent Commerce is a great modern OMS that enables speed to market and early business value release
Reviewed on Dec 22, 2022
Review provided by G2
What do you like best about the product?
Great support from Fluent Commerce, an awesome product that makes it easy to integrate and functionalities that are unrivaled make Fluent an obvious choice.
What do you dislike about the product?
We have yet to find any cons of using Fluent, and have been able to do everything the business requires.
What problems is the product solving and how is that benefiting you?
Our two biggest use cases we needed to address were Order Sourcing and fulfillment from store, and Fluent enabled us to do both relatively quickly. This has resulted in the organisations seeing measurable business value being released quickly.
Shaun B.
Fluent offer the most compelling value proposition for OMS that I have seen for a number of years!
Reviewed on Dec 16, 2022
Review provided by G2
What do you like best about the product?
Fluent are flexible and agile, they deliver near term value with a delivery model designed to provide an MVP rapidly and then iterate thereafter.
What do you dislike about the product?
Historically, their focus has been Enterprise, my view is that there is a gap in the mid market for a proposition such as this.
What problems is the product solving and how is that benefiting you?
We are a ISV partner of Fluent, our propositions and ethos / philosophy are wholly aligned. There is little or no functional overlap and in combination 1+1=3