Patchworks

What do you like best about the product?

I use Patchworks to connect a bunch of integrations and it allows us to build integrations fast. I like the ease of use and the assistance from support when required. Jon Dunn has been a fantastic help. Even though I'm not an engineer and don't know how to code, getting quick answers from support has saved me a lot of time. The initial setup of Patchworks was quite easy once I passed the courses and gained a better understanding.

What do you dislike about the product?

I find sometimes the page doesn't refresh straight away to reflect changes, although it's possibly my fault for having multiple windows open at the same time.

What problems is the product solving and how is that benefiting you?

I use Patchworks to connect integrations quickly without needing coding skills, saving time with easy setup and valuable support.

What do you like best about the product?

Working with the entire team has been truly invaluable to me in the short time of collaboration. The applications are very user-friendly, which makes my daily tasks much easier. Even when I encounter something unfamiliar, the customer support is always reliable and responsive, whether I reach out by email or through Slack for immediate assistance. The number of features that Patchworks provides our company is essentially to the day to day running of the business.

What do you dislike about the product?

Initially, I found the system quite complex to navigate, particularly when trying to understand the differences between Patchworks Tapestry and Patchworks Core. However, as I continue to use it, I find that it is gradually becoming easier and more straightforward.

What problems is the product solving and how is that benefiting you?

Patchworks is effectively addressing all of our current business challenges, whether they relate to data, finance, inventory, ecommerce, or logistics.

What do you like best about the product?

Ease of use and integration are standout features, thanks to the built-in connectors and endpoints that allow you to get started right away without spending extra time on basic setup. The platform handles large datasets efficiently by leveraging connection pools, pagination, and queuing logic. Implementing any process flow is straightforward with the available connectors and modules. Customer support is responsive and addresses nearly all queries promptly. Our technical point of contact consistently made time to assist us, whether we faced simple or complex issues, ensuring that every problem was resolved immediately.

What do you dislike about the product?

These are more of cosmetic changes and good-to-have features. The logging functionality could use some improvement, particularly by including requests in the logs. Additionally, it would be helpful to have a way to archive the process flow or implement versioning for it. When a process is deleted, it should be archived and then removed after a certain period. It would also be beneficial to have the ability to drag and drop shapes within the process flow to easily reposition them.

What problems is the product solving and how is that benefiting you?

Patchworks has streamlined our integrations by connecting our eCommerce platform(oroCommerce), ERP(Oracle Netsuite) and PIM (PDM Automotive) systems seamlessly.
It has eliminated manual data entry, reduced the errors when handling data, and improved data accuracy across platforms.
Easy and quick setup makes it easy to deploy new integrations quickly, while real-time syncing keeps operations running smoothly. Overall, it’s boosted efficiency, scalability, and visibility across our business processes.

What do you like best about the product?

Patchworks is a reliable, well-structured integration platform that bridges systems like NetSuite, Futura, Magento 2, and Peoplevox seamlessly once the flows are configured properly. The data transformation capabilities and automation logic behind their connectors are strong, helping to stabilise complex ERP and retail ecosystems. The recent updates to the UI and error tracking have made monitoring flows far easier, and the team has been responsive to change requests and quick fixes when required. It’s particularly effective for managing large transaction volumes without constant manual intervention.

What do you dislike about the product?

The platform still requires technical intervention for certain configurations or data fixes that could ideally be handled through the UI. Error logs sometimes need deeper investigation, which demands understanding of the underlying JSON payloads. Also, change deployment between environments could be smoother — currently it still depends on developer handover. Documentation could go deeper in some areas, especially around edge-case handling for multi-system integrations.

What problems is the product solving and how is that benefiting you?

Patchworks sits at the core of our multi-system retail integration between NetSuite, Futura, Magento 2, and Peoplevox. It automates data flows for orders, inventory, transfers, and product creation—removing a huge amount of manual processing and reconciliation. The platform allows us to manage high transaction volumes daily with far fewer failures, improves data accuracy across systems, and helps maintain operational stability between ERP, warehouse, and e-commerce layers.

It’s been especially valuable in handling bespoke business rules (for example, conditional routing of transfer orders or mapping logic), which previously required heavy custom scripting in NetSuite or manual intervention. Patchworks essentially acts as the “nervous system” between all our operational tools, ensuring continuity and reliability.

What do you like best about the product?

One of the standout features of Patchworks is the 24/7 support they provide.
In particular, Jon Dunn has been incredibly helpful to our company, guiding us through the migration from tapestry services to core.
Without his assistance, the process would not have been nearly as smooth.
The platform itself is user-friendly, making it easy to navigate and edit when necessary. We will definitely be recommending Patchworks as the integration platform of choice.

What do you dislike about the product?

We have not found anything to dislike about patchworks.

What problems is the product solving and how is that benefiting you?

The complexities that naturally occur with integrating multiple systems