Patchworks

What do you like best about the product?

Ease of use and integration are standout features, thanks to the built-in connectors and endpoints that allow you to get started right away without spending extra time on basic setup. The platform handles large datasets efficiently by leveraging connection pools, pagination, and queuing logic. Implementing any process flow is straightforward with the available connectors and modules. Customer support is responsive and addresses nearly all queries promptly. Our technical point of contact consistently made time to assist us, whether we faced simple or complex issues, ensuring that every problem was resolved immediately.

What do you dislike about the product?

These are more of cosmetic changes and good-to-have features. The logging functionality could use some improvement, particularly by including requests in the logs. Additionally, it would be helpful to have a way to archive the process flow or implement versioning for it. When a process is deleted, it should be archived and then removed after a certain period. It would also be beneficial to have the ability to drag and drop shapes within the process flow to easily reposition them.

What problems is the product solving and how is that benefiting you?

Patchworks has streamlined our integrations by connecting our eCommerce platform(oroCommerce), ERP(Oracle Netsuite) and PIM (PDM Automotive) systems seamlessly.
It has eliminated manual data entry, reduced the errors when handling data, and improved data accuracy across platforms.
Easy and quick setup makes it easy to deploy new integrations quickly, while real-time syncing keeps operations running smoothly. Overall, it’s boosted efficiency, scalability, and visibility across our business processes.

What do you like best about the product?

Patchworks is a reliable, well-structured integration platform that bridges systems like NetSuite, Futura, Magento 2, and Peoplevox seamlessly once the flows are configured properly. The data transformation capabilities and automation logic behind their connectors are strong, helping to stabilise complex ERP and retail ecosystems. The recent updates to the UI and error tracking have made monitoring flows far easier, and the team has been responsive to change requests and quick fixes when required. It’s particularly effective for managing large transaction volumes without constant manual intervention.

What do you dislike about the product?

The platform still requires technical intervention for certain configurations or data fixes that could ideally be handled through the UI. Error logs sometimes need deeper investigation, which demands understanding of the underlying JSON payloads. Also, change deployment between environments could be smoother — currently it still depends on developer handover. Documentation could go deeper in some areas, especially around edge-case handling for multi-system integrations.

What problems is the product solving and how is that benefiting you?

Patchworks sits at the core of our multi-system retail integration between NetSuite, Futura, Magento 2, and Peoplevox. It automates data flows for orders, inventory, transfers, and product creation—removing a huge amount of manual processing and reconciliation. The platform allows us to manage high transaction volumes daily with far fewer failures, improves data accuracy across systems, and helps maintain operational stability between ERP, warehouse, and e-commerce layers.

It’s been especially valuable in handling bespoke business rules (for example, conditional routing of transfer orders or mapping logic), which previously required heavy custom scripting in NetSuite or manual intervention. Patchworks essentially acts as the “nervous system” between all our operational tools, ensuring continuity and reliability.

What do you like best about the product?

One of the standout features of Patchworks is the 24/7 support they provide.
In particular, Jon Dunn has been incredibly helpful to our company, guiding us through the migration from tapestry services to core.
Without his assistance, the process would not have been nearly as smooth.
The platform itself is user-friendly, making it easy to navigate and edit when necessary. We will definitely be recommending Patchworks as the integration platform of choice.

What do you dislike about the product?

We have not found anything to dislike about patchworks.

What problems is the product solving and how is that benefiting you?

The complexities that naturally occur with integrating multiple systems

What do you like best about the product?

Customer Service is great, Ben is super quick to help with any issues

What do you dislike about the product?

Can be complex for user to understand if not very technical

What problems is the product solving and how is that benefiting you?

Intergration between warehouse system and shopify pulling data across seamlessly

What do you like best about the product?

Full integration of all aspects of our tech-stack.

What do you dislike about the product?

The cost is high and if you want to self-serve it does require technical knowledge.

What problems is the product solving and how is that benefiting you?

Patchworks connects our Shopify Plus store with Peoplevox (WMS) and Inventory Planner (purchasing). It allows for all products created in Shopify to sync and update with Peoplevox. Orders placed in Shopify come down to Peoplevox for picking and despatch. Fulfilled orders update to Shopify. Order edits made in Shopify sync to Peoplevox until the point the order goes into a pick. Purchase orders raised in Inventory Planner push to Peoplevox where goods can be booked in and receipt of goods syncs back up to Inventory Planner.

We've recently moved to their Core level product which offers greater customisation, better reporting and easier builds for new flows between services. The transition was conducted by Ben and his team very professionally. The support through the changeover was very good with rapid responses to queries raised.

There have been a lot of improvements to the Patchworks platform over the last year and I'm confident that whatever services and processes we want to bring online will be achievable through it.