Patchworks iPaaS - Integration Platform for Retail

What do you like best about the product?

I find Patchworks easy to use and understand, and adaptable. The customer account service is brilliant. It solves the complexity of integrating with our customised ERP, which needs careful mapping, testing and validation. Setup was very easy: Jon was insightful about our needs, the tech team worked closely with our internal IT and networking, and support continued after launch. The Tapestry platform was lacking, but this has been improved by their Core platform.

What do you dislike about the product?

I found the Tapestry platform lacking, though this has been improved by Patchworks' Core platform.

What problems is the product solving and how is that benefiting you?

We use Patchworks to solve the complexity of integrating with our customised ERP. Although it has an off-the-shelf API, its customisations require careful mapping, testing and validation.

What do you like best about the product?

It’s versatile and evolving with AI agents. The general UI is easy to navigate and flexible

What do you dislike about the product?

Not clear on what connectors can do and no ability to manually connect to known marketplaces. Some features have a large cross over and so sometimes difficult to know which to use and when

What problems is the product solving and how is that benefiting you?

Ability to connect our returns data to a number of marketplaces and 3pls via systematic means and scalable

What do you like best about the product?

What I like best about Patchworks is the combination of its integrations, user experience, support, and pricing. The platform makes it easy to build and manage integrations, and we've been able to get our connectors into a strong, stable working condition.

The documentation and Patchworks University are excellent resources, making it easy to learn the platform and find answers when needed. The support team has also been fantastic, particularly Jon, who has provided insightful guidance and helped us along the way.

From a UI/UX perspective, the platform is intuitive and easy to navigate. The AI tool is especially useful for finding documentation quickly and understanding workflows. I also appreciate the debugging capabilities, which make troubleshooting and resolving issues straightforward.

Performance has been reliable, and I haven't experienced any significant issues. Finally, Patchworks offers very competitive pricing compared to other integration platforms, and having access to quality support without excessive additional costs provides excellent value for money.

What do you dislike about the product?

One area I'd like to see improved is the AI implementation agent. In my experience, it hasn't consistently delivered the expected results. I've had several sessions where the AI indicated that implementation changes had been completed, but the changes were not actually applied. This often meant having to spend additional time validating the outcome or finding an alternative solution.

While the AI documentation and workflow navigation features are useful, I would like to see improvements in the reliability and accuracy of the implementation agent so that it can be used with greater confidence for development and configuration tasks.

What problems is the product solving and how is that benefiting you?

Patchworks is solving the challenge of integrating multiple systems and automating data flows between them, which reduces manual effort and improves operational efficiency. It provides a central platform to manage and monitor integrations, giving us greater visibility and control over our processes.

The platform's documentation, Patchworks University, and responsive support team have helped us implement and maintain integrations effectively. The debugging tools make it easy to identify and resolve issues quickly, reducing downtime and speeding up troubleshooting.

The intuitive UI and AI-assisted documentation search make it easier to navigate workflows and find information when needed. Additionally, Patchworks offers strong value for money compared to other integration platforms, with competitive pricing and affordable support, allowing us to achieve our integration goals without significant additional costs.

What do you like best about the product?

I love the service and the relationship we have with our partner manager, Dave, who is fantastic. Patchworks gives my clients a solution that keeps them happy and is more cost-effective than custom integrations, with the cost spread monthly. I appreciate the number of pre-built integrations and how easy Patchworks is to use with Shopify. My customers really love how easy it is to use once it’s integrated. Our custom builds can also connect with Patchworks, which helps us provide excellent service to customers. It lets us connect our own solution to Patchworks rather than build four or five separate integrations for a client. The documentation and support from the Patchworks team were good, and they helped us build our first client integration smoothly and supported us when the client added scope.

What do you dislike about the product?

Honestly, everything works really well. The more integrations you have, the better. I’d welcome further integrations with ERPs, product information systems, and finance systems like Sage Zero. There are probably a few exceptions where a custom integration might do things better, but they’ll be slim.

What problems is the product solving and how is that benefiting you?

Patchworks helps us offer a more cost-effective solution when custom integrations are incredibly expensive, so our clients can spread the cost monthly and still get the integrations they need.

What do you like best about the product?

The user interface is really good. It is easy to identify most of the shapes and what they do just by their naming convention. Although I haven't used the AI assistant as much but so far it has helped me with my process flow.

What do you dislike about the product?

This might be based on personal preferences really but I don't really enjoy the concept of scripts and code in a user friendly UI. I wish things could be done directly in the flow using shapes and low code logic rather than using scripts. But I also understand the need of using them to cater different scenarios. I also wish there was an undo/redo button on the UI, which currently is a pain if you change something significant and want to quickly revert back.

What problems is the product solving and how is that benefiting you?

Patchworks is helping with integration in my company. We get a lot of clients whose downstream/upstream system is unknown to the business and we do not provide direct integration to most of those systems. It helps massively as it not only helps us to provide an integration layer but also to the clients as they then don't have to build an integration mechanism on their end.

What do you like best about the product?

I like its block building style and the ease of building integrations - the interface is really nice and helps me to clearly see each stage of the flow. Whenever I have had issues or questions they have always been dealt with quickly and respectfully. The performance of the service seems solid and rarely breaks.

What do you dislike about the product?

Sometimes there is a lot of clicking around to lots of different pages and usually I have to have several tabs open when building the various parts of the flow. When I want to select multiple shapes at once in a flow it can be painful when there are a lot to select - would be useful to have a 'select from here' option similar to the 'copy from here' option. Due to some of the rapid growth of the service and new features some of the documentation doesn't have up to date information.

What problems is the product solving and how is that benefiting you?

Patchworks has made it much better to create integrations that are easier for clients to understand, follow and in some cases fix themselves. Patchworks has reduced a lot of the painful elements of building integrations manually via code by enabling reusable elements.

What do you like best about the product?

The ease of setting up integrations is what stands out most for me. It’s fairly straightforward to get started if you have a technical background, and once you understand the basics, you can set up pretty much any integration you need. It’s also worth mentioning that the Support team is especially helpful—I typically hear back on support queries about the integrations I’m building within a few hours.

What do you dislike about the product?

While using scripts can make it easier to build integrations at times, it can also create an overdependence on scripts. That said, this may be because I’m still a fairly new user of the solution, and I’ll likely learn better alternatives as I gain more experience.

What problems is the product solving and how is that benefiting you?

My work heavily relies on being able to set up successful integrations and connections between a Product Information Management System and whatever downstream systems a client might have. Being able to use the pre-defined Connectors by simply installing them from the marketplace makes it much easier for me to set up these integrations, without the headache of having to dig through extensive API documentation and figure out which API endpoint is the right one. While it doesn’t completely eliminate the need to read the API docs, it does streamline the process by pointing me to the right requests and providing pre-built headers and parameters.

What do you like best about the product?

I use Patchworks as an integration layer to connect clients’ e-commerce platforms with their ERP, CRM, and other systems, which removes manual data wrangling and brittle point-to-point connections. I like the visibility: when a sync fails, I can see exactly where it stopped and replay it instead of guessing where or what went wrong. The dashboard and sync logs stand out, the pre-built connectors are lifesavers, and the field mapping and data transformation tools are useful in a lot of use cases. After the learning phase, adapting to Patchworks was smooth, and it was a good fit for my team.

What do you dislike about the product?

The learning curve is real at the start, and getting comfortable with the flows and tools takes some time and effort. Pricing can also be a consideration when scoping small-scope and small-client projects, especially when pitching Patchworks as part of the overall solution.

What problems is the product solving and how is that benefiting you?

I use Patchworks as an integration layer to connect clients’ e-commerce platforms with ERP, CRM, and PIMS systems instead of doing manual integrations. It removes manual data wrangling and brittle point-to-point connections between client systems.

What do you like best about the product?

I like how easy Patchworks is to use, and the initial setup was very, very easy. Its workforce, including my partner managers throughout the team, is brilliant. I also find it a very comprehensive platform for integrations.

What do you dislike about the product?

I might be nitpicking, but perhaps Patchworks’ marketing could be better. I don’t think I’m the right person to say more about it.

What problems is the product solving and how is that benefiting you?

I use Patchworks as a very dynamic middleware for clients.

What do you like best about the product?

The fact that it allows for antiquated systems that are integral to workplaces, to still be integrated into leading 21st century ecommerce platforms

What do you dislike about the product?

Very hard to put any negatives on it, as I don't get behind the curtain when it comes to performance. However, I never hear any complaints with customers or our internal teams

What problems is the product solving and how is that benefiting you?

Being able to overcome very complex integrations with systems that would add a vast amount of value to a project, which patchworks can overcome by being far more reasonably priced