Patchworks
PatchworksReviews from AWS customer
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Robust Integrations and Automation, But Needs Smoother UI for Advanced Tasks
What do you like best about the product?
Patchworks is a reliable, well-structured integration platform that bridges systems like NetSuite, Futura, Magento 2, and Peoplevox seamlessly once the flows are configured properly. The data transformation capabilities and automation logic behind their connectors are strong, helping to stabilise complex ERP and retail ecosystems. The recent updates to the UI and error tracking have made monitoring flows far easier, and the team has been responsive to change requests and quick fixes when required. It’s particularly effective for managing large transaction volumes without constant manual intervention.
What do you dislike about the product?
The platform still requires technical intervention for certain configurations or data fixes that could ideally be handled through the UI. Error logs sometimes need deeper investigation, which demands understanding of the underlying JSON payloads. Also, change deployment between environments could be smoother — currently it still depends on developer handover. Documentation could go deeper in some areas, especially around edge-case handling for multi-system integrations.
What problems is the product solving and how is that benefiting you?
Patchworks sits at the core of our multi-system retail integration between NetSuite, Futura, Magento 2, and Peoplevox. It automates data flows for orders, inventory, transfers, and product creation—removing a huge amount of manual processing and reconciliation. The platform allows us to manage high transaction volumes daily with far fewer failures, improves data accuracy across systems, and helps maintain operational stability between ERP, warehouse, and e-commerce layers.
It’s been especially valuable in handling bespoke business rules (for example, conditional routing of transfer orders or mapping logic), which previously required heavy custom scripting in NetSuite or manual intervention. Patchworks essentially acts as the “nervous system” between all our operational tools, ensuring continuity and reliability.
It’s been especially valuable in handling bespoke business rules (for example, conditional routing of transfer orders or mapping logic), which previously required heavy custom scripting in NetSuite or manual intervention. Patchworks essentially acts as the “nervous system” between all our operational tools, ensuring continuity and reliability.
Absolutely Love This Software!
What do you like best about the product?
One of the standout features of Patchworks is the 24/7 support they provide.
In particular, Jon Dunn has been incredibly helpful to our company, guiding us through the migration from tapestry services to core.
Without his assistance, the process would not have been nearly as smooth.
The platform itself is user-friendly, making it easy to navigate and edit when necessary. We will definitely be recommending Patchworks as the integration platform of choice.
In particular, Jon Dunn has been incredibly helpful to our company, guiding us through the migration from tapestry services to core.
Without his assistance, the process would not have been nearly as smooth.
The platform itself is user-friendly, making it easy to navigate and edit when necessary. We will definitely be recommending Patchworks as the integration platform of choice.
What do you dislike about the product?
We have not found anything to dislike about patchworks.
What problems is the product solving and how is that benefiting you?
The complexities that naturally occur with integrating multiple systems
Outstanding Support, But Interface Can Be Complex
What do you like best about the product?
Customer Service is great, Ben is super quick to help with any issues
What do you dislike about the product?
Can be complex for user to understand if not very technical
What problems is the product solving and how is that benefiting you?
Intergration between warehouse system and shopify pulling data across seamlessly
Systems Integration
What do you like best about the product?
Full integration of all aspects of our tech-stack.
What do you dislike about the product?
The cost is high and if you want to self-serve it does require technical knowledge.
What problems is the product solving and how is that benefiting you?
Patchworks connects our Shopify Plus store with Peoplevox (WMS) and Inventory Planner (purchasing). It allows for all products created in Shopify to sync and update with Peoplevox. Orders placed in Shopify come down to Peoplevox for picking and despatch. Fulfilled orders update to Shopify. Order edits made in Shopify sync to Peoplevox until the point the order goes into a pick. Purchase orders raised in Inventory Planner push to Peoplevox where goods can be booked in and receipt of goods syncs back up to Inventory Planner.
We've recently moved to their Core level product which offers greater customisation, better reporting and easier builds for new flows between services. The transition was conducted by Ben and his team very professionally. The support through the changeover was very good with rapid responses to queries raised.
There have been a lot of improvements to the Patchworks platform over the last year and I'm confident that whatever services and processes we want to bring online will be achievable through it.
We've recently moved to their Core level product which offers greater customisation, better reporting and easier builds for new flows between services. The transition was conducted by Ben and his team very professionally. The support through the changeover was very good with rapid responses to queries raised.
There have been a lot of improvements to the Patchworks platform over the last year and I'm confident that whatever services and processes we want to bring online will be achievable through it.
Highly recommended to get setup and going fast
What do you like best about the product?
The ease of setting up flows, along with all the available shapes to build out end to end data sync.
What do you dislike about the product?
Some of the UX could be improved, always get logged out randomly
What problems is the product solving and how is that benefiting you?
Saves having to code out everything from the ground up
Reliable and Great Customer Success Team
What do you like best about the product?
Customer Success team is very helpful in making sure we are able to get what we need from Patchwork's services; Chris Howes has been especially helpful and has really made sure we have been taken care of when things have gone wrong.
The customer support ticketing service although sometimes slow is quite responsive and useful in making sure things are running smoothly.
The customer support ticketing service although sometimes slow is quite responsive and useful in making sure things are running smoothly.
What do you dislike about the product?
On occasion you do get unexpected issues without explanation but, these are usually fixed quickly. It has been at times difficult to make changes to our flows in good time, especially when referred to third parties. eCirql is an exception to this and has been able to deliver for us.
What problems is the product solving and how is that benefiting you?
Linking our many platforms together to ensure smooth business operation and helping us to adjust our flows to adapt to changing business needs.
Great Innovative & Reliable
What do you like best about the product?
In the ever changing landscape of tech innovation Patchworks keeps up well. The integrations can be done in as little as 10 minutes or as long as 10 hours depending how technical you want to get. The support seems above average for the limited times ive needed it. eCirql use Patchworks daily for our operations as a partner agency.
What do you dislike about the product?
The escape key doesn't work when building flows to close the currently open window - Annoying but not at all a major issue.
What problems is the product solving and how is that benefiting you?
It saves us having to write our own integration platform, so solves the majority of our workload when we're implementing patchworks for our customers.
Patchworks is our primary iPaaS solution for a reason
What do you like best about the product?
Having reviewed and worked with a variety of iPaaS solutions, we selected Patchworks thanks to its reliability, modern architecture (particularly with the upgrade to CORE) and the level of service the PW team provide to enable our team and our merchants.
It is relatively easy to use, speeds up our project delivery and gives our clients a reliable integration layer.
It is relatively easy to use, speeds up our project delivery and gives our clients a reliable integration layer.
What do you dislike about the product?
It would be nice if Patchworks had an enablement team in APAC, having said that, as one of their partners, we are largely able to provide this as a service to merchants.
What problems is the product solving and how is that benefiting you?
Speeding up integration of ERP, WMS and IMS for our clients moving from legacy architecture to Shopify Plus. Improving time to value for projects. Simplifying roll-up groups journey to consolidate acquisitions on a common tech stack.
Benefit to us - client satisfaction, likelihood of 1 project turning into more (happy customers buy twice).
Benefit to us - client satisfaction, likelihood of 1 project turning into more (happy customers buy twice).
Great software with a supportive team
What do you like best about the product?
Patchwork’s connectors have unlocked a range of new potential customers for us but enabling us to onboard them a lot quicker.
Their team is helpful and proactive with helping us leverage patchworks
Their team is helpful and proactive with helping us leverage patchworks
What do you dislike about the product?
Nothing to complain about. We struggled to get a few things set up at first, but after that it was pretty seamless
What problems is the product solving and how is that benefiting you?
Onboarding new customers
Review Patchworks
What do you like best about the product?
Key Strengths:
1. Seamless Integrations:
Patchworks offers a strong library of pre-built connectors that made it relatively easy to link our systems without heavy development work. Platforms like Shopify, NetSuite, and WMS partners like Mainfreight were well-supported.
2. Scalability:
As our business scaled across new channels and markets, Patchworks accommodated new integrations without compromising system stability. The platform is designed to grow with your business.
3. Interface & Usability:
The user interface is intuitive, clean, and well-documented. This makes it easy for non-developers to monitor flows and detect any issues in real-time.
4. Support Team:
Their support team is responsive and helpful. We’ve had quick resolutions to most tickets and appreciated their proactive communication during implementation and go-live phases.
1. Seamless Integrations:
Patchworks offers a strong library of pre-built connectors that made it relatively easy to link our systems without heavy development work. Platforms like Shopify, NetSuite, and WMS partners like Mainfreight were well-supported.
2. Scalability:
As our business scaled across new channels and markets, Patchworks accommodated new integrations without compromising system stability. The platform is designed to grow with your business.
3. Interface & Usability:
The user interface is intuitive, clean, and well-documented. This makes it easy for non-developers to monitor flows and detect any issues in real-time.
4. Support Team:
Their support team is responsive and helpful. We’ve had quick resolutions to most tickets and appreciated their proactive communication during implementation and go-live phases.
What do you dislike about the product?
Areas for Improvement:
1. Customization Complexity:
While standard integrations are fast, customizing flows beyond the existing connectors can be complex and may require developer support or paid professional services.
2. Error Handling:
Although the error notifications are effective, the root cause explanations could be more detailed in some instances, particularly when debugging between third-party
1. Customization Complexity:
While standard integrations are fast, customizing flows beyond the existing connectors can be complex and may require developer support or paid professional services.
2. Error Handling:
Although the error notifications are effective, the root cause explanations could be more detailed in some instances, particularly when debugging between third-party
What problems is the product solving and how is that benefiting you?
Connection between ERP and Shopify
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