Patchworks iPaaS - Integration Platform for Retail

What do you like best about the product?

Their partner team and sales team are very easy to communicate with and work with on collaborative opportunities. Also, deals that I have passed on to them have been well managed and often convert. Their pricing is competitive and they can cover every integration that I have asked so far. Customer's we have worked on together have been very happy with the performance too!

What do you dislike about the product?

It would be helpful if for more integrations they had in-house members who could build the connection, as sometimes this comes as a surprise to clients to learn

What problems is the product solving and how is that benefiting you?

Patchworks offers a service we don't provide but always need. Their ability to connect systems to our own and also ecommerce platforms makes ours more viable

What do you like best about the product?

We find Patchworks reliable and scalable, with really good uptime, and it handles high-volume peaks and troughs seamlessly. Its AI tooling is useful for extending our integrations and understanding how they’re running, so we can make them run more smoothly. We also value the professional services team for their consultancy and execution, and the responsive, collaborative support team. They are diligent and accurate and work as an extension of our own team. Patchworks moves our operational and transactional data securely, quickly, accurately, and cleanly through the business, helping us deliver on our customer promise and trade our online stores and other parts of the business as aggressively and efficiently as we need to. After around six years with Castore, I’ve found Patchworks to be a robust and supportive partner.

What do you dislike about the product?

There's nothing that I actively dislike! I’m looking forward to seeing more AI tooling, and I’d like to see it roll out more quickly. The dashboards and reporting could also be improved, especially tracking a specific piece of data through to completion and getting a holistic view of transactions across our eight Patchworks instances. I am very conscious that we're an outlier in that regard though!

What problems is the product solving and how is that benefiting you?

We use Patchworks to move operational and transactional data securely, reliably, cleanly, accurately, and quickly across the business, helping us deliver on our customer promise. It lets us trade our online stores and other parts of the business more aggressively and efficiently.

What do you like best about the product?

I like how easy it is to set up, edit, and modify flows for new use cases. The AI agents give me a starting point for flows that I can test with active payloads and tweak to fit my exact use case, so I can do it myself and go live relatively fast. They also help with troubleshooting and updating or changing flows as new scenarios come up. Patchworks works really well for our use case, and I appreciate that helpful improvements come out every three or four months. It was also a cheaper middle ground that gave us more room to customize flows.

What do you dislike about the product?

I don’t have any glaring complaints, and everything works pretty well. The initial migration took longer than planned—about 8 to 10 months instead of 6—though it went smoothly, and it would be faster with the AI agents available now. Patchworks may not be the best fit for every company: very small businesses may be able to handle integrations more cheaply with AI tools, while very large companies may find an in-house setup cheaper and better. With so many alternatives, the price has to be attractive.

What problems is the product solving and how is that benefiting you?

I use Patchworks to automate integrations between our main e-commerce and accounting systems.

What do you like best about the product?

I really like how integration friendly Patchworks is. Our clients can easily connect lots of different platforms, bringing their systems together and saving time and money. It helps them work more efficiently with stock management, financials, system updates and orders, and gives them a better experience at a cost-effective price. I also find the platform easy for clients to use, and as we get more familiar with it, we can integrate it into their tech stacks easily. We work well with Patchworks through the partnership and partnership management. Their team is knowledgeable and skilled, communicates clearly, and provides helpful support. I value being able to send clients directly to them for Patchworks questions and having someone available to talk to about integrations; it makes the process easier for us and helps us deliver the integrations our clients need. Our clients were really happy with the setup and support.

What do you dislike about the product?

Nothing critical, but I’d like Patchworks to have more bespoke integrations available. Our clients use a variety of payment providers, ERPs, invoicing systems, order management systems, and PIMs, so having more integrations to hand would make life easier for us.

What problems is the product solving and how is that benefiting you?

I use Patchworks to help our customers work more efficiently and save time on stock management, financials, and keeping systems and orders updated. As an integration partner, it lets me provide them with a much better experience.

What do you like best about the product?

A really knowledgeable and approachable team, with an evolving product.

What do you dislike about the product?

There isn't much I can think of, perhaps update the logo.

What problems is the product solving and how is that benefiting you?

We have a lot of requests to 'connect' to other platforms and Patchworks helps us to provide an easy solution for our customers.

What do you like best about the product?

Since migrating to the new Patchworks platform, the flexibility has been the biggest benefit. It’s opened up far more development opportunities, allowing us to customise our integrations and explore improvements that weren’t possible before.

What do you dislike about the product?

The new platform’s flexibility comes with a learning curve, particularly when exploring more advanced functionality. More practical examples would help us make the most of the development opportunities available.

What problems is the product solving and how is that benefiting you?

Patchworks connects our ePOS with BigCommerce, keeping online stock aligned with our retail operation and reducing manual updates. The new platform also gives us more flexibility to develop these workflows as our needs change.

What do you like best about the product?

I find Patchworks incredibly good and easy to use. It makes it easy for me to monitor connections and integrations, handle errors, route them appropriately, and get them fixed. I can also spin up new integrations very quickly when leadership needs them. I like that I can use AI to build at least a proof of concept for an integration, and that it’s easy and fast. The team and support are very good, too. I use Patchworks to monitor and build integrations and automate business process flows between our e-commerce platform, ERP, and order management system. The connector builder makes this easy with our out-of-the-box systems, and I use process flows for custom integrations without pre-built connectors. Setting up the connectors was very easy, and Patchworks does exactly what I wanted it to do.

What do you dislike about the product?

I can't really think of anything Patchworks doesn't do particularly well. More pre-built connectors would potentially be helpful.

What problems is the product solving and how is that benefiting you?

Patchworks makes it easy for me to monitor my connections and integrations, route errors appropriately, and get them fixed. I can spin up new integrations quickly when leadership needs them, and use AI to build a proof of concept easily and quickly.

What do you like best about the product?

No need for middleware, cloud based and AI driven

What do you dislike about the product?

Set up can have challenges but that has become less with their integrated AI tools

What problems is the product solving and how is that benefiting you?

Easy connection between e-commerce platform and ERP system

What do you like best about the product?

I use Patchworks to integrate our clients’ stores with ERPs, and it’s a quick and simple solution at a good price. I like their team, the price, and the feedback we get from our clients. B2B data held in their system flows automatically into Sparklayer. Patchworks is our preferred choice for any project, and the initial setup was very easy. We recommend them regularly.

What do you dislike about the product?

There isn't much to dislike, very good solution

What problems is the product solving and how is that benefiting you?

I use Patchworks to integrate our clients' stores with ERPs. It's a quick, simple solution at a good price.

What do you like best about the product?

-Expansive library of pre built connectors
-Ease of use
- Flexible integrations triggerable by schedules or webhooks for rapid synchronisation.
- Excellent error logging and run logs
- MCP connector and APIs allow rapid building with any AI model you prefer
- The training courses on Patchworks are clear and well thought out. The videos and text are genuinely useful and it contains the information within the docs itself rather than referring you to its docs. It does provide links to docs, but they are relevant, clean and easy to understand.
- High uptime, never experienced any failures of a task run due to downtime

What do you dislike about the product?

The built-in AI model wasn’t very useful for me. Using the MCP performed much better in my testing, though that may be because I was using a stronger model.

Some shape settings aren’t clear about what they do. A few times I turned a setting off and it broke my flow without any obvious reason. For example, on a route shape checking whether a field was yes or no, setting “Keep matching?” to off stopped it working, but it works with it on.

Debugging failed map shapes is difficult. When one failed, I couldn’t easily tell which transform was responsible, so I had to duplicate the shape and test each transform individually. It turned out to be a cache lookup failing, but that wasn’t obvious at first.

I love being able to test a payload on scripts and wish shapes had something similar, specifically for testing syntax like [[payload.*.0.test]]. Even better would be a pasted sample payload that highlights which fields are affected as you type syntax like *.0. This would have helped a lot with a connector that had no mapping documentation.

I’m also not a fan of how API requests aren’t visible in the run logs for past runs unless the step fails and you’ve explicitly logged it. You can see request headers and responses during a manual run, but not afterwards.

Finally, I wish connectors had a built-in way to handle APIs that return a successful response but include errors in the body. At the moment I have to write a script or add extra shapes to catch this. It would be useful to set an errors path and expect it to be empty, for example checking that Shopify’s errors array is empty.

What problems is the product solving and how is that benefiting you?

Allows me to connect various ERPs together and keep data synchronised in an easy to setup way. The connectors already exist and it removes a lot of manual coding that would've been required. It is also fairly easy to make adjustments at a later date. Patchworks also has great features like version control, so I can rollback if I mess up.