Overview
Kore.ai's Contact Center AI enhances customer service by deriving insights from conversations, automating tasks, and enabling your contact center to provide personalized, efficient experiences and ultimately increase overall customer satisfaction.
Integrated with Kore.ai's XO Platform, Contact Center AI enhances customer experiences by automating up to 80% of interactions, reducing wait times and increasing efficiency. It features Agent AI, offering agents real-time advice, automated interaction summaries, coaching and guided interactions through AI-guided playbooks
Highlights
- AI Native Technology: Contact Center AI is built on AI native technology, enabling sophisticated conversation handling across voice and digital channels, providing a more advanced experience than traditional systems. Automation of Interactions: The system automates up to 80% of calls and chats, reducing wait times, providing faster resolutions, and increasing overall customer satisfaction
- Agent AI: Is an AI powered, automated virtual assistant that provides agents with realtime next best actions and suggested responses based on current customer interactions and customer history for improved efficiency and effectiveness, enhancing their ability to provide great customer experiences. Omnichannel Support: Contact Center AI offers an intuitive, omnichannel solution, streamlining customer service across various communication channels like voice, chat, and email
- Deployment Flexibility: The platform can be deployed in the cloud or onpremise, offering flexibility to suit different organizational needs and preferences. Comprehensive Agent Workspace: Contact Center AI's agent desktop console provides a centralized workspace for agents to manage conversations efficiently. Real Time Monitoring and Reports: The solution offers real time monitoring of agent performance and detailed reports, aiding in better management and improved contact center operations
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
|---|---|---|
Essential 5 Named Agents | XO Contact Center AI (Essential) - 5 Named Agent Seats + Standard Support | $174.00 |
Essential 15 Named Agents | XO Contact Center AI (Essential) - 15 Named Agent Seats + Standard Support | $509.00 |
Essential 30 Named Agents | XO Contact Center AI (Essential) - 30 Named Agent Seats + Standard Support | $992.00 |
Advanced 5 Named Agents | XO Contact Center AI (Advanced) - 5 Named Agent Seats + Standard Support | $294.00 |
Advanced 15 Named Agents | XO Contact Center AI (Advanced) - 15 Named Agent Seats + Standard Support | $860.00 |
Advanced 30 Named Agents | XO Contact Center AI (Advanced) - 30 Named Agent Seats + Standard Support | $1,676.00 |
Advanced 60 Named Agents | XO Contact Center AI (Advanced) - 60 Named Agent Seats + Standard Support | $3,263.00 |
Advanced 150 Named Agents | XO Contact Center AI (Advanced) - 150 Named Agent Seats + Standard Support | $7,938.00 |
Advanced 300 Named Agents | XO Contact Center AI (Advanced) - 300 Named Agent Seats + Standard Support | $15,435.00 |
Vendor refund policy
No Refunds
Custom pricing options
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
