Level Access

What do you like best about the product?

That it's intuitive and easy to use while maintaining integrity and good features

What do you dislike about the product?

Probably it's a bit old touch and field so a glow-up could be nice

What problems is the product solving and how is that benefiting you?

Primarily we're engaging with LA to run audit and prepare VPAT. Platform is a bonus and has helped us with e.g. scanning and prep work. Also managing audit findings in a good way.

What do you like best about the product?

With this tool, we can run multiple tests in parallel to reduce execution time and obtain faster results. the price is affordable considering the features it offers, and customer support is fast and efficient.

What do you dislike about the product?

Virtual machine startup may be slightly slower with certain browser and operating system combinations. Additionally, some advanced tutorials could benefit from more detailed video content.

What problems is the product solving and how is that benefiting you?

The speed of deploying test environments is impressive. Their real devices work without any issues. The best part is that we can also debug our problem on those devices. It offers a wide range of test types, speed tests, and cloud-based scalability.

What do you like best about the product?

team support, documentation, knowledge panel and ease of use

What do you dislike about the product?

so far after almost 6 months i don't have any issues

What problems is the product solving and how is that benefiting you?

digital accessibility in both staging and live sites including figma designs

What do you like best about the product?

Provides clear reporting, dashboards, and guided workflows that make it easier to communicate progress with stakeholders. Integrations and support resources help ensure accessibility improvements and are measurable. Overall, it’s been a strong enabler for keeping accessibility at the forefront of our development process.

What do you dislike about the product?

The user interface, while functional, can feel a bit dated and less intuitive compared to other modern SaaS platforms. Some tasks require extra clicks or navigation, which could be streamlined. Additionally, the learning curve for new users can be a challenge, especially for those unfamiliar with accessibility standards. More in-app guidance and real-world examples would help teams ramp up faster.

What problems is the product solving and how is that benefiting you?

Level Access is helping us identify, track, and resolve accessibility issues across our digital products in a structured way. Without it, accessibility work could easily get lost in competing priorities, but the platform ensures we have visibility into issues, ownership assigned, and measurable progress. It also provides compliance alignment with WCAG and legal requirements, reducing risk and making it easier to demonstrate accessibility improvements to leadership and auditors.

The biggest benefit is that it allows us to embed accessibility into our development lifecycle, rather than treating it as an afterthought. This not only helps us deliver more inclusive products but also improves user experience for everyone, boosts team accountability, and creates confidence that we’re making meaningful progress.

What do you like best about the product?

I like that we can test so many different device and versions of each. The Level Access Accessibility Platform has been very helpful in confirming that our dynamic content is working correctly. The interface is intuitive, and setting up a test environment only takes a few clicks.

What do you dislike about the product?

Occasionally, there may be slight performance delays, and some devices may take a while to charge or disconnect during long sessions. Prices may also seem somewhat high for smaller devices.

What problems is the product solving and how is that benefiting you?

The Level Access Accessibility Platform simplifies testing by providing instant access to a wide range of real-world browsers, operating systems, and devices, without the need to manage internal infrastructure.