Level Access

What do you like best about the product?

The sheer breadth of capabilities that the Level Access Platform provides across the entire design lifecycle is of enormous benefit. From early-stage design evaluations during the design phase to browser extensions, component testing and ultimately manual evaluations with thorough reporting - no area is left uncovered.

What do you dislike about the product?

The digital experience of the Level Access Platform can be a challenge to use from time to time. It could be better organised. Often times findings across manual and automated evaluations feel like they are spread across a variety of areas, making getting a single view of all findings more difficult.

What problems is the product solving and how is that benefiting you?

Integrating Level Access Automated Page Scanning into our ongoing monitoring has been a huge benefit. When we undertook a complete redesign of one of our products, we made page scanning a key component of the development process. Being able to consistently monitor the findings and incorporate them into our workflow helps ensure we address any issues that are identified throughout development.

What do you like best about the product?

The team at Level Access is very professional and proactive. Nobody wants to pay for ADA compliance and they know that

What do you dislike about the product?

Nothing bad about Level Access as a company, they are just filling a niche. The ADA / Compliance industry is another money grab, another regulation that impacts small - medium sized businesses

What problems is the product solving and how is that benefiting you?

ADA compliance and regulatory issues. It helps proactively identify issues that would be flagged by an audit

What do you like best about the product?

We’ve had a very positive experience with Level Access. Our Customer Success Manager has been an outstanding partner, consistently helping us navigate the platform, coordinate manual accessibility evaluations, and connect us with the right resources when needed. They’re always responsive and patient, especially when we need a refresher on using the dashboard and reporting tools.

One feature we find especially valuable is the Single Page Automated Scan. It delivers quick, actionable insights that help us validate smaller accessibility updates while we wait for formal manual evaluations. This has enabled our team to make incremental improvements and track progress more efficiently between assessments.

Overall, Level Access has been instrumental in supporting our accessibility efforts by combining expert guidance, responsive customer support, and practical tools that help us continuously improve the user experience.

What do you dislike about the product?

There are a lot of things on the dashboard, so it can feel confusing at times. The Digital Assets section splits all of our different domains into separate views, and sometimes I forget to switch between them. Then I end up wondering why it can’t pull up the site I need to work on for accessibility.

What problems is the product solving and how is that benefiting you?

Level Access helps us identify, prioritize, and remediate accessibility issues across our digital experiences while providing both automated and expert-led evaluations. The platform gives us a structured way to monitor compliance, uncover accessibility gaps, and validate improvements before they impact users.

One of the biggest benefits is the combination of manual evaluations and automated testing. The manual assessments provide detailed expert guidance on more complex accessibility issues, while the Single Page Automated Scan allows our team to quickly validate smaller updates and track progress between reviews. This has helped us make incremental improvements faster and with greater confidence.

Additionally, the support from our Customer Success Manager has been invaluable. They help ensure our evaluations stay on track, connect us with the right resources, and provide ongoing guidance on using the platform effectively. As a result, we've been able to improve accessibility scores across key pages, streamline our remediation process, and move closer to delivering a more inclusive digital experience for all users.

What do you like best about the product?

Level Access has been a valuable partner in helping us improve the accessibility of our digital experiences. The platform's reporting, Jira integration, expert support, and training resources make it easier to identify issues, track progress, and build accessibility into our day-to-day workflow.

What do you dislike about the product?

My biggest challenge with Level Access is that the interface can be complex and takes time to learn. The platform provides a lot of functionality, but some workflows and recommendations could be easier for non-specialists to understand and act on.

What problems is the product solving and how is that benefiting you?

Before Level Access, accessibility issues were difficult to track consistently and often required manual effort across multiple teams. The platform gives us clear visibility into accessibility health, helps teams focus on the highest-priority issues, and provides the training and expert guidance needed to build accessibility into everyday product delivery.

What do you like best about the product?

It’s easy to set up both manual and automatic scans across different sites, and the process feels straightforward overall.

What do you dislike about the product?

Between evaluations, scans, and projects, it can be difficult to figure out where to go to update an item’s status or submit it for re-evaluation. These areas contain similar information, but they don’t offer the same action options, which can make the workflow confusing.

What problems is the product solving and how is that benefiting you?

It helps us monitor our site both passively and actively, and it catches issues we might not notice right away. Overall, it gives us more confidence that we’ll spot problems early instead of finding out after they’ve already affected things.